MSFT Connect Officially Rejects Public Access to Bugs
Posted: 09-08-2006, 06:36 PM
All of these cheerleaders for MSFT who say they care what the public files
as to bugs should know they totally reject the idea of giving you any
meaningful access to the bugs filed on Connect.
On 6/5/06, I used Connect's feedback program (which I suppose is available
to anyone) to suggest that they open bugs to the public as well as their
Beta Chats and their Live Meetings that approximately 110 people max attend
on the average out of 27,000 TBTs.
The resolution was "CLOSED WON'T FIX" 9/16/06 and even though I designated
it public, they took it private to hide it in keeping with the devious MSFT
no-transparency culture now fostered by the new Sinofsky regime. It's the
same culture that has MSFT turning over all your MSN searches to the
government and their security bloggers lying to you about doing it as of
their meeting June 1 and 2 in Washington, D.C.
The suggestion complaint read:
"MSFT has deployed an attitude of utmost contempt for the public and the CPP
by restricting information from them and defeating any semblance of a
learning curve. Connect blocks access to bug reports by the public.
This is done with the intention of preventing their customsers from
contexting bugs, seeing bugs, realizing what won't be fixed or what is
deffered to "fix" and never will be by Blackcomb Vienna.
MSFT further in the most quintissential anti-education posture possible in
contrast to the Gates Foundation stomps all over the learning curves of
their customers with respect to Vista by
1) denying them access to Beta chats where some real info is exchanged that
only approximately 100-200 people out of 27000 Beta testors in different
groups including but not restricted to TBT and TAP and those added in the
last few months. Instead of sensibly providing a central link for all the
chats on the MSFT web site, say http://www.microsoft.com/windowsvista and
the Technet site and MSDN they hide the chats. Selected MSDN bloggers put
selected chats on line, and afik the chats aren't under any NDA. How
inconsiderate to hide them from the public.
How anti learning for a company who considers its employees elete applicants
with creme de la crem academic pedigress although this is hardly the case.
2) MSFT also denies their public customer base who put food on their tables
and toys in their homes access to multiple *Beta Live Meetings on Vista (I'm
not talking about the infrequent and question limited Technet LMs) during
the week and refuses to archive them. They have no more than 200 and often
less attendies. There are 27000 plus TBTs.
3) MSFT also restricts their Beta newsgroups from the public and there is no
reason to do so. The public Vista grousp are considerably less in number,
and the information is considerably less in quality with even more newbie
questions than on the TBT groups.
MSFT's only regard for the public is in the context of a file and settings
transfer manger--to transfer as much bandwidth of cash into the MSFT pockets
from the public as possible.
MSFT has Community Liasons assigned to key Vista teams who have not lifted a
finger to publish comprehensive information on the MSFT public websites.
Excellent information is available on MSDN and Technet blogs, but they are
known and used by a limited number and subset of people.
No comprehensive and decent level information is available on SFC and Win RE
in Vista on any MSFT site. What is there is insulting to anyone with an
interest in Windows who is provides consistent considerable help for your
customers on your newsgroups.
Suggestion Category
Feedback (Bugs and Suggestions)
Recommendation
Correct this eggregious lack of information immediately.
1) Make the Beta chats public and archive them in a central place and
showcase this on your community websites and Vista sites.
2) Make the Beta Live Meetings all public and archive them in a central
place and showcase this on your community websites and Vista sites.
3) Stop hiding bug access for Beta testers. TBTs have offered to check them
for adults who are interested on your public newsgroups. That arms length
approach would be pathetic.
4) The public doesn't have any feedback as to efforts they expend to give
you bug information. MSFT doesn't give a damn what the unwashed public
thinks. Your arrogance that cost you nearly 250 million and growing fines
after Brad Smith's litigation with the European Union (make sure Brad gets a
big Christmas bonus) is systemically branded on this policy that is going to
generate untrained Vista users in your public customer base.
Get the Community writers on the Vista teams off their butts and have them
post comprehensive articles on the MSFT Vista sites, not some pathetic
cheerleading manual like the "Product Guide." You are about 50 days from an
October 25 Internal RTM which is shoving this half baked unfinished and if
anyone wants to see them RC1 replete flawed OS out the door.
Vista is not to use the MSFT synchophant mantra in the category that it
"like so rocks." That's crap.
A more realistic take is the article by Ed Bott who says if you stick to
your current time table it will be horrendous. Ed Bott is the author of MSFT
Press Windows Vista Inside Out, Windows XP Inside Out, and runs too blogs.
Read them. Learn what Vista is really like.
I would be happy to go one on one with any one from Redmond MSFT and point
out what isn't being fixed in RC1 today."
CH




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