Re: My Printers Folder is Empty

Printers and Faxes need the "Print Spooler Service" to be running. Check if
the spooler service is running. ( Run services.msc and check the status of
'Print Service'). Give us more details on the problem if the issue still
persists even after spooler service is started.

--
Naresh Chandrasekaran,
Microsoft Printing, Imaging and Fax Team

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"Kris Schmucker" <Kris Schmucker@discussions.microsoft.com> wrote in message
news:FF9A5EEE-C4B5-4ED2-8274-4A58616D4FD4@microsoft.com...

> I have a new Dell computer with Windows XP professional. Yesterday toward

the end of the day, I was all of a sudden unable to print. Upon
investigation, I discovered my printers and faxes folder was totally empty.
If I click on "Add a printer," I get an error message stating "Operation
could not be completed." I tried to re-install the software for the printer
(Brother HL-1850) via the cd, but don't get very far before I get this
message: "Installshield Engine has encountered a problem and needs to
close," after which I'm back to where I started....

>
> Any input would be appreciated.
> Thanks,
>