New DVD Burner getting "Code 10" msg

Posted: 01-23-2004, 11:20 AM

Harry

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I am trying to add HP's (external) MovieWriter dc3000 DVD
burner to my HP Pavillion system -- which already has an
internal CD burner and a DVD/CD reader. Win XP-Pro
chokes right after installing the driver with this msg:

"The following hw was installed: HP MovieWriter dc3000.
The software for this device is now installed, buy may
not work correctly. This device can not start -- (Code
10)."

Any help appreciated -- I'm thinking I may have to get
rid of the internal CD burner (?)

Thanks, Harry

New DVD Burner getting "Code 10" msg

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Responses to "New DVD Burner getting "Code 10" msg"

SKYWOLF

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New DVD Burner getting "Code 10" msg

Posted: 01-23-2004, 11:29 AM

GO TO HP WEBSITE TO DOWNLOAD A UPDATE THE ERROR MESSAGE
IS NOT A WINDOWS ERROR MESSSAGE IT IS TO SOME PROGRAM
THAT IS LOADING UP AT START UP

BURR IT IS COLD BURR

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Harry

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New DVD Burner getting "Code 10" msg

Posted: 01-23-2004, 04:53 PM

Thanks Sky

You are apparently correct -- after enduring the de-bug
effort, the HP support people wound up saying that I had
a "bad IDE cable" inside of the dc3000, so they're going
to replace it.

Harry

>-----Original Message-----
>GO TO HP WEBSITE TO DOWNLOAD A UPDATE THE ERROR MESSAGE
>IS NOT A WINDOWS ERROR MESSSAGE IT IS TO SOME PROGRAM
>THAT IS LOADING UP AT START UP
>
>BURR IT IS COLD BURR
>.
>

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