Re: New Update/ Program Crash

Posted: 05-13-2004, 08:28 PM
Chuck wrote:
> The craziest thing just happened yesterday at one of our accounting firms after the automated process of Windows Critical update on Win server 2003 and all the workstations which Are XP Pro SP1 all updated ... We have a network version of Intuits Tax pro 2003 and all the other previous versions also, every time we open the application and try to save the newest clients tax form we get a critical error Windows crashes the program and basically makes the entire app inoperable,
> Now let’s talk about the variables here, it only happens with these specific programs. We have others running from the server and they all work fine..
>
> We even went as far as uninstalling the update with the same results, Hell something I never do is system restore and even tried that the same results .
> After consulting with Intuit of course they blame it on Microsoft and after consulting with Microsoft they blame it on Intuit at this point I do to know what to look at next can anyone help with a resolution to this problem?
>
>
You say "one" of the firms. Is anyone suceessfully running Tax pro with
the same software and patches in place? Do you have a backup you can
restore? Did you uninstalled the update from the server and the clients
or just the server?

gls858
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Chuck
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Re: New Update/ Program Crash
Posted: 05-14-2004, 10:56 PM
At this point no workstation can use Tax pro, yes unistalled patch from server and all workstation with no results, of course we have a backup I would love to use it but the same problem happens. hell I even copied the entire directory to a local machine and launched it from there, Same problem happens basicly the program opens we try and save the new client and whamm Windows encountered a fatal error would you like to send to error msg to MS like I already know where that is going to go an archive file ... if you would like to contact me about this Freelance_r@msn.com I would love the help thank god this did not happen before the 15th of April or my client would have been screwed ..He is now but we are hoping for some answers with in a week or so
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