Off Topic, but . . . . OneCare
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phone for eon's to speak to a Microsoft representative.
You can no longer cancel subscriptions to Microsoft products (in this case,
OneCare) on line, and you have to call customer service. Of course there is
a barrage of sales crap on the phone while you are waiting, and waiting, and
waiting. This was my third attempt to get through, and it took 48 minutes
for a person to come on the line. In another attempt, I shut off my squawk
box after waiting an hour and a half before I hung it up. I was able to do
my income tax during this wait.
I am a patient person, and have been known to be a Microsoft advocate. But,
this frustrating delay I believe is a tactic to get you to hang up, and not
cancel your subscription. The only analogous event I can think of in my
years of dealing with customer service entities, is trying to cancel my
daughters AOL account. Now THAT was an experience!
I feel sorry for the poor customer service agents who have to handle these
calls, and I thank you for lending an ear. If you follow my lead, you will
NEVER subscribe to a Microsoft product again - IM
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