PC & Printer Problems with Windows XP

> I recently purchased a new Dell computer that was equipped
> with Windows XP Home Edition. After installing my printer
> software, an HP 2210 All-In-One, I discovered the printer
> would not work properly. It prints OK but will not
> download scanned documents or digital pictures as it was
> designed to do. I did not have any previous problems with
> it when it was connected to my older Dell computer that
> ran Windows 98. After spending 2 weeks bouncing between
> Dell Support and HP Support, both testing and retesting
> their devices, they are now suspecting that there may be
> a "glitch" in Windows XP. I've reinstalled the Windows
> software that came with my system but still no luck. I
> noticed that when I right-click on the START button and
> click on PROPERTIES, there are only 2 tabs at the top of
> the screen and HARDWARE is not one of them. However, when
> I select CONTROL PANEL, then PRINTERS, the printer
> software is visible and selected. Have you ever heard of
> this kind of problem before? If so, what's the solution.
> Thanks.