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Print function inconsistent in Outlook/IE

Posted: 08-07-2003, 03:44 PM
I have an XP user on my Win2000 network who sometime
cannot print e-mails or web pages. There are no errors
reported, and it is a network HP laser. In Outlook, she
can print plain text messages, but not HTML based
messages. Doing File | Print selecting any printer and
clicking OK yields nothing. The spooler is not activated
on the client, no error or print out. The same thing
happend tring to print web pages in IE. Her documents
print fine from Word, all the time. Any ideas about this
selective behavior?

bjs
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