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Printer software will not install, printer will print

Posted: 02-10-2004, 05:08 AM
Gloria Helton
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Got a new computer with windows XP. Printer - hp psc750xi-
could not be installed as software not for XP. Purchased
HP Photosmart Printers Software v. 3.4.13, but it will not
install. Can print pages from computer and can scan to it,
but installations says it is not connected, even though I
got the "new hardware found". I did not connect printer
until told to; have deleted printer, software, and driver,
rebooted, turned off anti-virus, and tried again - many
times. Always get same message. Would appreciate help.
Thanks.
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Responses to "Printer software will not install, printer will print"

Mary Sauer
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Re: Printer software will not install, printer will print
Posted: 02-10-2004, 11:53 AM
Try the HP support, the site has many troubleshooting documents, even a driver patch.
http://www.hp.com/country/us/en/support.html

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Mary Sauer MS MVP
http://office.microsoft.com/clipart/
http://www.mvps.org/msauer/getting_started.htm
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"Gloria Helton" <anonymous@discussions.microsoft.com> wrote in message
news:d7c501c3ef93$edc72c30$a001280a@phx.gbl...
> Got a new computer with windows XP. Printer - hp psc750xi-
> could not be installed as software not for XP. Purchased
> HP Photosmart Printers Software v. 3.4.13, but it will not
> install. Can print pages from computer and can scan to it,
> but installations says it is not connected, even though I
> got the "new hardware found". I did not connect printer
> until told to; have deleted printer, software, and driver,
> rebooted, turned off anti-virus, and tried again - many
> times. Always get same message. Would appreciate help.
> Thanks.

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