Printing problem ???

> Dear all,
>
> I have a USB HP 3600 series printer connected to a customer PC which
> complains that print jobs remains in the printer queeue in a similar way
> as
> if you use the printer Off Line.
> But it is not, prints document are quueued and the first job in the queue
> has the status "printing", but nothing goes out.
>
> No alarms gets reported by the driver, the printer is On and enought paper
> in.
> The driver is set as default, with pooling option and print directly to
> printer.
>
> The only way to recover, is to switch off the printer and switch on again,
> the the first document in the queue gets prints with garbage and others
> follow correctly.
>
> After this, it continue to works as normaly and after a while it start
> again .
>
> Any idea what could it be, I am out of ideas ?
>
> thnaks for your help
> regards
>
> serge
>
>

> Ensure the USB Controllers are not set to go into standby... Device Manager,
> USB Controllers, Power Management.
> --
> Cari
> (MS-MVP Printing & Imaging)
>
> "serge calderara" <sergecalderara@discussions.microsoft.com> wrote in
> message news:134BE17F-A03E-48D2-9E6E-B4021E8B8552@microsoft.com...

> > Dear all,
> >
> > I have a USB HP 3600 series printer connected to a customer PC which
> > complains that print jobs remains in the printer queeue in a similar way
> > as
> > if you use the printer Off Line.
> > But it is not, prints document are quueued and the first job in the queue
> > has the status "printing", but nothing goes out.
> >
> > No alarms gets reported by the driver, the printer is On and enought paper
> > in.
> > The driver is set as default, with pooling option and print directly to
> > printer.
> >
> > The only way to recover, is to switch off the printer and switch on again,
> > the the first document in the queue gets prints with garbage and others
> > follow correctly.
> >
> > After this, it continue to works as normaly and after a while it start
> > again .
> >
> > Any idea what could it be, I am out of ideas ?
> >
> > thnaks for your help
> > regards
> >
> > serge
> >
> >

>
>
>
>

> What if its happening also on Windows 2000 system
> what could it be then as there si not this power management for usb
>
> regards
>
> "Cari (MS-MVP)" wrote:
>

>> Ensure the USB Controllers are not set to go into standby... Device
>> Manager,
>> USB Controllers, Power Management.
>> --
>> Cari
>> (MS-MVP Printing & Imaging)
>>
>> "serge calderara" <sergecalderara@discussions.microsoft.com> wrote in
>> message news:134BE17F-A03E-48D2-9E6E-B4021E8B8552@microsoft.com...

>> > Dear all,
>> >
>> > I have a USB HP 3600 series printer connected to a customer PC which
>> > complains that print jobs remains in the printer queeue in a similar
>> > way
>> > as
>> > if you use the printer Off Line.
>> > But it is not, prints document are quueued and the first job in the
>> > queue
>> > has the status "printing", but nothing goes out.
>> >
>> > No alarms gets reported by the driver, the printer is On and enought
>> > paper
>> > in.
>> > The driver is set as default, with pooling option and print directly to
>> > printer.
>> >
>> > The only way to recover, is to switch off the printer and switch on
>> > again,
>> > the the first document in the queue gets prints with garbage and others
>> > follow correctly.
>> >
>> > After this, it continue to works as normaly and after a while it start
>> > again .
>> >
>> > Any idea what could it be, I am out of ideas ?
>> >
>> > thnaks for your help
>> > regards
>> >
>> > serge
>> >
>> >

>>
>>
>>
>>

>