Printing Problem

On Sep 19, 12:20 pm, Mark Roberts
<MarkRobe...@discussions.microsoft.com> wrote:

> I have a desktop running Vista Home Premium with no parallel printer ports
> only USB. I also have a HP PSC 500 all in one printer with no USB ports. I
> have connected both using a USB to Parallel Bi-Directional Cable. Vista
> recognises the printer and installs the driver correctly and says it is ready
> to use, but when I try to print a test page or document the it comes up on
> the printer lcd to switch off and back on again and nothing else happens
> except for the fact that the document is in the print queue, any
> suggestions?? (i am running kaspersky internet security, firewall included if
> that makes a difference)

Probably another print spooler problem. - RST

Mark, as you are using the USB-Parallel support, we have to check the port
selected for the printer in Ports tab.

Please let me know if it is USB or Parallel port at the computer end.

So that, I will guide you through the process.

Waiting for your response...

As I recall, not certain though, from previous posts you will need a Vista
driver for the parallel to USB cable.


I Bleed Blue and Gold
GO BEARS!


"Mark Roberts" <MarkRoberts@discussions.microsoft.com> wrote in message
news:181DAB98-F662-4552-8AE2-9A86ADAB176D@microsoft.com...

>I have a desktop running Vista Home Premium with no parallel printer ports
> only USB. I also have a HP PSC 500 all in one printer with no USB ports. I
> have connected both using a USB to Parallel Bi-Directional Cable. Vista
> recognises the printer and installs the driver correctly and says it is ready
> to use, but when I try to print a test page or document the it comes up on
> the printer lcd to switch off and back on again and nothing else happens
> except for the fact that the document is in the print queue, any
> suggestions?? (i am running kaspersky internet security, firewall included if
> that makes a difference)

Its a USB port at the computer end, then a cable to a female parallel plug
which the normal parallel printer cable from the printer connects to. I've
checked the port that Vista says the printer is connected to and its USB001
Virtual Printer Port.

"Prakash" wrote:

> Mark, as you are using the USB-Parallel support, we have to check the port
> selected for the printer in Ports tab.
>
> Please let me know if it is USB or Parallel port at the computer end.
>
> So that, I will guide you through the process.
>
> Waiting for your response...

Okay then, Please turn the printer off and disconnect from the computer.

Please turn the printer on and connect the printer to the computer. The
computer should display the message "Found New Hardware" at the right lower
corner at the task bar. Please check for that message.

And, please follow the steps below:

1. Click Start button >> Right click on Computer >> Select Properties.
2. Click Device Manager option on the left side pane and double-click the
Universal Serial Bus Controllers.

3. Click plus sign next to Universal Serial Bus Controllers.
4. Click plus sign next to USB ROOT HUB (you can find more than one entries)

If you find an entry named USB Printing support or HP (DeskJet/Inkjet)
PRINTER related entries or UNKNOWN devices--- right-click on the USB ROOT
HUB that contains this entries > Uninstall/Remove > OK.

If the computer ask for a restart click NO

5. Click Apply and then click OK.

The USB ports are now uninstalled. Now, restart the system. The system
automatically detects and reinstalls the USB ports.

After that, please try to print.

I hope, this should resolve the issue.

Please let me know the result.

No unfortunately this did not work, same problem exists after trying your
method. Vista found the USB printing support device after I had uninstalled
and rebooted, and then Vista installed the printer driver for the HP PSC 500,
but when I tried printing the same happened, the printer lcd displayed "TURN
PRINTER OFF THEN ON AGAIN" and the print job stayed in the queue until I took
out the usb connector from the back of the PC. I think I'm resigned to just
getting a new printer with USB output, unless you have any more suggestions?
A couple of people have suggested a print spool problem? or a problem with
the parallel to USB adapter cable I'm using? Thanks for your ongoing support.

"Prakash" wrote:

> Okay then, Please turn the printer off and disconnect from the computer.
>
> Please turn the printer on and connect the printer to the computer. The
> computer should display the message "Found New Hardware" at the right lower
> corner at the task bar. Please check for that message.
>
> And, please follow the steps below:
>
> 1. Click Start button >> Right click on Computer >> Select Properties.
> 2. Click Device Manager option on the left side pane and double-click the
> Universal Serial Bus Controllers.
>
> 3. Click plus sign next to Universal Serial Bus Controllers.
> 4. Click plus sign next to USB ROOT HUB (you can find more than one entries)
>
> If you find an entry named USB Printing support or HP (DeskJet/Inkjet)
> PRINTER related entries or UNKNOWN devices--- right-click on the USB ROOT
> HUB that contains this entries > Uninstall/Remove > OK.
>
> If the computer ask for a restart click NO
>
> 5. Click Apply and then click OK.
>
> The USB ports are now uninstalled. Now, restart the system. The system
> automatically detects and reinstalls the USB ports.
>
> After that, please try to print.
>
> I hope, this should resolve the issue.
>
> Please let me know the result.
>

The only USB to parallel cable I have ever gotten to reliably work on a
number of different devices is the Belkin F5U002. Most vendors will not
support this configuration to their parallel printers and Canon has some
devices that will absolutely not work with any of these cable types.

Ask HP if they can recommend the correct USB to parallel cable for this
device.

The USB Port that gets created is for the electronic chip that is part of
the converter cable.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Mark Roberts" <MarkRoberts@discussions.microsoft.com> wrote in message
news:F5C568F9-B67B-4BCA-A818-6B4D0D5C4DEE@microsoft.com...

> No unfortunately this did not work, same problem exists after trying your
> method. Vista found the USB printing support device after I had
> uninstalled
> and rebooted, and then Vista installed the printer driver for the HP PSC
> 500,
> but when I tried printing the same happened, the printer lcd displayed
> "TURN
> PRINTER OFF THEN ON AGAIN" and the print job stayed in the queue until I
> took
> out the usb connector from the back of the PC. I think I'm resigned to
> just
> getting a new printer with USB output, unless you have any more
> suggestions?
> A couple of people have suggested a print spool problem? or a problem with
> the parallel to USB adapter cable I'm using? Thanks for your ongoing
> support.
>
> "Prakash" wrote:
>

>> Okay then, Please turn the printer off and disconnect from the computer.
>>
>> Please turn the printer on and connect the printer to the computer. The
>> computer should display the message "Found New Hardware" at the right
>> lower
>> corner at the task bar. Please check for that message.
>>
>> And, please follow the steps below:
>>
>> 1. Click Start button >> Right click on Computer >> Select Properties.
>> 2. Click Device Manager option on the left side pane and double-click the
>> Universal Serial Bus Controllers.
>>
>> 3. Click plus sign next to Universal Serial Bus Controllers.
>> 4. Click plus sign next to USB ROOT HUB (you can find more than one
>> entries)
>>
>> If you find an entry named USB Printing support or HP (DeskJet/Inkjet)
>> PRINTER related entries or UNKNOWN devices--- right-click on the USB
>> ROOT
>> HUB that contains this entries > Uninstall/Remove > OK.
>>
>> If the computer ask for a restart click NO
>>
>> 5. Click Apply and then click OK.
>>
>> The USB ports are now uninstalled. Now, restart the system. The system
>> automatically detects and reinstalls the USB ports.
>>
>> After that, please try to print.
>>
>> I hope, this should resolve the issue.
>>
>> Please let me know the result.
>>

On Sep 19, 12:55 pm, RST <rsm...@yahoo.ca> wrote:

> On Sep 19, 12:20 pm, Mark Roberts
>
> <MarkRobe...@discussions.microsoft.com> wrote:

> > I have a desktop running Vista Home Premium with no parallel printer ports
> > only USB. I also have a HP PSC 500 all in one printer with no USB ports. I
> > have connected both using a USB to Parallel Bi-Directional Cable. Vista
> > recognises the printer and installs the driver correctly and says it is ready
> > to use, but when I try to print a test page or document the it comes up on
> > the printer lcd to switch off and back on again and nothing else happens
> > except for the fact that the document is in the print queue, any
> > suggestions?? (i am running kaspersky internet security, firewall included if
> > that makes a difference)

>
> Probably another print spooler problem. - RST

The material you want to print is in the print spooler. In the
current state of Vista, you would need to give it a kick to make it
release its contents: Control Panel -> Administrative tools ->
Services -> Printer spooler. Then click "Restart"; that would do it.
But you will need to do that every time you want to print something.
I actually have the print spooler window reduced to the task bar, so
that after clicking print somewhere, I go to the print spooler and
click "Restart". Hope the next Vista update would have this problem
solved. The current print spooler is already smoother than pre-
update.

Regards,

RST