Problem installing KB935509

Posted: 01-23-2008, 03:42 AM
(KB935509 - A software update is available for versions of Windows Vista that
include the Windows BitLocker Drive Encryption feature)

I am having a problems installing the KB935509 update on a Vista Enterprise
system. Windows Updater is always unsuccessful - I have tried many times. I
have even downloaded KB935509 & installed manually -it says successful but if
I look under Control Panel/Installed Updates it is not listed there and
Windows Updater keeps coming back with a request to install.

This is very frustrating - I keep going around in circles. I understanding
that I will need this update to load Vista SP1 when available. Short of doing
a clean install of Vista is there anything I can do? Thanks in advance.
George.

Problem installing KB935509


Responses to "Problem installing KB935509"

Smorup
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Posts: n/a
 
Re: Problem installing KB935509
Posted: 01-28-2008, 10:11 PM

I have the exact same problem.. Also KB932596 will not install... I have
reinstalled Vista from scrats but that didn't help.
I'm running Vista Enterprise x64


--
Smorup
manimbored
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Re: Problem installing KB935509
Posted: 01-28-2008, 10:18 PM

Any error codes

Here are the links to the standalone files: 'KB932596
(http://www.microsoft.com/Downloads/d...displaylang=en
and 'KB935509
(http://www.microsoft.com/Downloads/d...displaylang=en

I had issues with the KB935509, running SFC /scannow in a
administrator command prompt helped. Did that, rebooted, installe
update

My guess is that it's actually failing- I had similar issues on x3
Home Premium, drove me nuts

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manimbored
Smorup
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Re: Problem installing KB935509
Posted: 01-29-2008, 01:49 AM

I tried running "SFC /scannow" but it failed at 99%.. Then I ran
"chkdsk /f /r" and then "SFC /scannow" again... same result

The errors in sfcdetails are

2008-01-28 23:24:16, Info CSI 000000f3 [SR] Canno
repair member file [l:44{22}]"GlobalInstallOrder.xml" o
Microsoft-Windows-ServicingStack, Version = 6.0.6000.16386, pA
PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope =
nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral
TypeName neutral, PublicKey neutral in the store, hash mismatc

2008-01-28 23:24:17, Info CSI 000000f5 [SR] Canno
repair member file [l:44{22}]"GlobalInstallOrder.xml" o
Microsoft-Windows-ServicingStack, Version = 6.0.6000.16386, pA
PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope =
nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral
TypeName neutral, PublicKey neutral in the store, hash mismatc

It's saying that my processor architecture is AMD64 but it is a Inte
DualCore processor I have..
Device Manager says - Intel(R) Core(TM)2 CPU T7200 @ 2.00GH

Any ideas

--
Smorup
manimbored
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Re: Problem installing KB935509
Posted: 01-29-2008, 02:18 AM

AMD64 just means 64 bit...

I've only seen 'one other person'
(http://www.vistaheads.com/forums/mic...tml#post632255)
with your issue. They fixed it by browsing to the Windows directory,
copying the file from the Vista CD, and allowing escalation with the
subsequent UAC prompt (so you had permission to move the file.

Does 'this link'
(http://support.microsoft.com/kb/9429...ial%26hs%3Dla0)
help if the above doesn't (does it match your issue?)?


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manimbored
Barret7sc
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Re: Problem installing KB935509
Posted: 02-02-2008, 06:09 PM

I was having this same problem on Vista Ultimate 32bit

There is a fix, but I don't like it

You need to run the BitLocker Drive Prep tool, it is located unde
Start > All Programs > Accessories > BitLocker > BitLocker Drive Pre
too

This will shrink your boot drive by 1.5gb and create a new partitio
where it will put the unencrypted boot files

You have to do this to get the update to install even if you do no
plan to use BitLocke

Also, you can't use BitLocker if your mobo does not have a TPM. Min
doesn't

But, at any rate, it did install the update for me, finally

--
Barret7sc
Seth
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Re: Problem installing KB935509
Posted: 02-02-2008, 09:47 PM
"Barret7sc" <Barret7sc.346130@no-mx.forums.net> wrote in message
news:Barret7sc.346130@no-mx.forums.net...
>
>
> Also, you can't use BitLocker if your mobo does not have a TPM. Mine
> doesn't.

TPM makes using BitLocker easier, but is not a requirement. BitLocker does
work without TPM. You can use BitLocker without TPM.

Barret7sc
Guest
Posts: n/a
 
Re: Problem installing KB935509
Posted: 02-03-2008, 02:04 AM

Seth;594335 Wrote:
>
> TPM makes using BitLocker easier, but is not a requirement. BitLocker
> does
> work without TPM. You can use BitLocker without TPM.
No, no, you CAN NOT enable BitLocker without a TPM.

Screenshot or it didn't happen you say?

Fine.

[image: http://www.sevensoupcans.com/tpm.png]


--
Barret7sc
Dustin Harper
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Re: Problem installing KB935509
Posted: 02-03-2008, 03:28 AM
Yes, you can. You can use a flash drive to store the key.

--
Dustin Harper
dharper@vistarip.com
http://www.VistaRIP.com | Vista Resource & Information Page


"Barret7sc" <Barret7sc.346nb4@no-mx.forums.net> wrote in message
news:Barret7sc.346nb4@no-mx.forums.net...
>
> Seth;594335 Wrote:
>>
>> TPM makes using BitLocker easier, but is not a requirement. BitLocker
>> does
>> work without TPM. You can use BitLocker without TPM.
>
> No, no, you CAN NOT enable BitLocker without a TPM.
>
> Screenshot or it didn't happen you say?
>
> Fine.
>
> [image: http://www.sevensoupcans.com/tpm.png]
>
>
> --
> Barret7sc
Dustin Harper
Guest
Posts: n/a
 
Re: Problem installing KB935509
Posted: 02-03-2008, 03:30 AM
And a link:
http://technet2.microsoft.com/Window....mspx?mfr=true

Quote: "*A TPM is not required for BitLocker; however, only a computer with
a TPM can provide the additional security of pre-startup system integrity
verification."

--
Dustin Harper
dharper@vistarip.com
http://www.VistaRIP.com | Vista Resource & Information Page


"Barret7sc" <Barret7sc.346nb4@no-mx.forums.net> wrote in message
news:Barret7sc.346nb4@no-mx.forums.net...
>
> Seth;594335 Wrote:
>>
>> TPM makes using BitLocker easier, but is not a requirement. BitLocker
>> does
>> work without TPM. You can use BitLocker without TPM.
>
> No, no, you CAN NOT enable BitLocker without a TPM.
>
> Screenshot or it didn't happen you say?
>
> Fine.
>
> [image: http://www.sevensoupcans.com/tpm.png]
>
>
> --
> Barret7sc
 
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