Problem when upgrading from XP Home to XP Professional

Posted: 12-05-2003, 08:05 PM

Lin

Guest
Posts: n/a

We bought a new Dell 5100 Inspiron with XP Home and are
trying to upgrage it to XP Professional but get a message
saying Intel(r) 82801DB/DBM USB2 Enhanced Host Controller-
24CD has not passed some kind of MS compatibility test and
to contact hardware vendor--otherwise there may be issues
in the future. We ignored the warning and now the USB2.0
port does not work. Any suggestions?

Responses to "Problem when upgrading from XP Home to XP Professional"

Rick \Nutcase\ Rogers

Guest
Posts: n/a

Re: Problem when upgrading from XP Home to XP Professional

Posted: 12-06-2003, 12:06 AM

Hi Lin,

Yes, contact Dell about getting a proper driver set to support those ports
under WinXP Pro. Retail versions of Windows XP do not always have all the
necessary drivers for OEM systems. You may also need to install SP1 before
it will work.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Lin" <anonymous@discussions.microsoft.com> wrote in message
news:08c701c3bb6b$193d5310$a001280a@phx.gbl...

> We bought a new Dell 5100 Inspiron with XP Home and are
> trying to upgrage it to XP Professional but get a message
> saying Intel(r) 82801DB/DBM USB2 Enhanced Host Controller-
> 24CD has not passed some kind of MS compatibility test and
> to contact hardware vendor--otherwise there may be issues
> in the future. We ignored the warning and now the USB2.0
> port does not work. Any suggestions?

Michael Solomon $MS-MVP Windows Shell/User$

Guest
Posts: n/a

Re: Problem when upgrading from XP Home to XP Professional

Posted: 12-06-2003, 12:24 AM

When you upgraded to XP Pro, was it XP Pro, SP1? If not, download and
install the SP1 update:
http://www.microsoft.com/windowsxp/p...sp1/sp1lang.as
p

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"Lin" <anonymous@discussions.microsoft.com> wrote in message
news:08c701c3bb6b$193d5310$a001280a@phx.gbl...

> We bought a new Dell 5100 Inspiron with XP Home and are
> trying to upgrage it to XP Professional but get a message
> saying Intel(r) 82801DB/DBM USB2 Enhanced Host Controller-
> 24CD has not passed some kind of MS compatibility test and
> to contact hardware vendor--otherwise there may be issues
> in the future. We ignored the warning and now the USB2.0
> port does not work. Any suggestions?

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