Problem with Windows Vista and Trend Micro PC-Cillin Security 14

Posted: 05-12-2008, 12:56 AM
My computer takes a long time to shut down and when i log back onto windows
it always tells me that windows was shut down incorrectly due to an
incompatibility with my version of windows caused by my Trend Micro PC-Cillin
Security 14 program. It offers the suggestion to go to the Trend Micro
website for updates, but there aren't any updates for it that have to do with
vista integration. So I shut off my windows firewall in order to avoid
firewall/virus software conflicts, but my computer is still having issues.
Anyone have suggestions?

Problem with Windows Vista and Trend Micro PC-Cillin Security 14


Responses to "Problem with Windows Vista and Trend Micro PC-Cillin Security 14"

t-4-2
Guest
Posts: n/a
 
Re: Problem with Windows Vista and Trend Micro PC-Cillin Security 14
Posted: 05-12-2008, 03:52 AM

workoutfreak;709382 Wrote:
> My computer takes a long time to shut down and when i log back ont
> window
> it always tells me that windows was shut down incorrectly due to a
> incompatibility with my version of windows caused by my Trend Micr
> PC-Cilli
> Security 14 program. It offers the suggestion to go to the Trend Micr
> website for updates, but there aren't any updates for it that have t
> do wit
> vista integration. So I shut off my windows firewall in order to avoi
> firewall/virus software conflicts, but my computer is still havin
> issues
> Anyone have suggestions
Hello
My suggestion is the opposite of what you had done. I would keep m
windows firewall on and uninstall Trend ( I had Trend too, then
switched ). There are free antivirus programs available in the we
sites.The 2 programs I heard most often are AVAST and AVG. They ar
reported to have done an excellent job. When I had Trend my laptop wa
quite slow too. I'm not saying Trend is THE culprit. I'm merely makin
an observation. You'll get more, much more, answers on this issue. Si
back and wait

--
t-4-2
Hank Arnold (MVP)
Guest
Posts: n/a
 
Re: Problem with Windows Vista and Trend Micro PC-Cillin Security14
Posted: 05-12-2008, 09:08 AM
workoutfreak wrote:
> My computer takes a long time to shut down and when i log back onto windows
> it always tells me that windows was shut down incorrectly due to an
> incompatibility with my version of windows caused by my Trend Micro PC-Cillin
> Security 14 program. It offers the suggestion to go to the Trend Micro
> website for updates, but there aren't any updates for it that have to do with
> vista integration. So I shut off my windows firewall in order to avoid
> firewall/virus software conflicts, but my computer is still having issues.
> Anyone have suggestions?
I would first contact Trend tech support. Their support has gotten
spotty, but you may get an answer.

I dumped Trend (I was using XP at the time) because it was taking too
long to boot and shut down. I've since migrated to ESET Smart Security
(includes NOD32 AV) and it's a big difference.

--

Regards,
Hank Arnold
Microsoft MVP
Windows Server - Directory Services
Kayman
Guest
Posts: n/a
 
Re: Problem with Windows Vista and Trend Micro PC-Cillin Security 14
Posted: 05-12-2008, 09:56 AM
On Sun, 11 May 2008 17:56:00 -0700, workoutfreak wrote:
> My computer takes a long time to shut down and when i log back onto windows
> it always tells me that windows was shut down incorrectly due to an
> incompatibility with my version of windows caused by my Trend Micro PC-Cillin
> Security 14 program. It offers the suggestion to go to the Trend Micro
> website for updates, but there aren't any updates for it that have to do with
> vista integration. So I shut off my windows firewall in order to avoid
> firewall/virus software conflicts, but my computer is still having issues.
> Anyone have suggestions?
Submit Consumer Support Case...
https://esupport.trendmicro.com/supp...ubmitonline.do
....and state your problem (request uninstall procedure and a refund).

Good luck
workoutfreak
Guest
Posts: n/a
 
Re: Problem with Windows Vista and Trend Micro PC-Cillin Security
Posted: 05-12-2008, 09:45 PM


"t-4-2" wrote:
>
> workoutfreak;709382 Wrote:
> > My computer takes a long time to shut down and when i log back onto
> > windows
> > it always tells me that windows was shut down incorrectly due to an
> > incompatibility with my version of windows caused by my Trend Micro
> > PC-Cillin
> > Security 14 program. It offers the suggestion to go to the Trend Micro
> > website for updates, but there aren't any updates for it that have to
> > do with
> > vista integration. So I shut off my windows firewall in order to avoid
> > firewall/virus software conflicts, but my computer is still having
> > issues.
> > Anyone have suggestions?
> Hello,
> My suggestion is the opposite of what you had done. I would keep my
> windows firewall on and uninstall Trend ( I had Trend too, then I
> switched ). There are free antivirus programs available in the web
> sites.The 2 programs I heard most often are AVAST and AVG. They are
> reported to have done an excellent job. When I had Trend my laptop was
> quite slow too. I'm not saying Trend is THE culprit. I'm merely making
> an observation. You'll get more, much more, answers on this issue. Sit
> back and wait.
>
>
> --
> t-4-2



__________________________________________________ __________________
Thanks. I got rid of the program and my computer is working normally. Now i
just have to find new software. I got trend micro when i bought my computer,
but i must have downloaded a windows update that made it incompatible
t-4-2
Guest
Posts: n/a
 
Re: Problem with Windows Vista and Trend Micro PC-Cillin Security 14
Posted: 05-12-2008, 10:16 PM

workoutfreak;710234 Wrote:
> "t-4-2" wrote
> > > >
> >
> > > workoutfreak;709382 Wrote
> > > Hello
> > > My suggestion is the opposite of what you had done. I would keep m
> > > windows firewall on and uninstall Trend ( I had Trend too, then
> > > switched ). There are free antivirus programs available in the we
> > > sites.The 2 programs I heard most often are AVAST and AVG. They ar
> > > reported to have done an excellent job. When I had Trend my lapto
> > wa
> > > quite slow too. I'm not saying Trend is THE culprit. I'm merel
> > makin
> > > an observation. You'll get more, much more, answers on this issue
> > Si
> > > back and wait
> >
> >
> > > -
> > > t-4-2 > >
>
>
>
>
> __________________________________________________ _________________
> Thanks. I got rid of the program and my computer is working normally
> Now
> just have to find new software. I got trend micro when i bought m
> computer
> but i must have downloaded a windows update that made it incompatibl
Don't forget to check out Avast and Avg. Brink, one of the moderators
recommends Avast which he said he uses. He told me Avast is free, bu
requires registration every year. But absolutely free. By the way I'
using McAfee ( not free), and I have no problem with it. But remember
some swear by their antivirus programs, some say "dump it". Your choice

--
t-4-2
workoutfreak
Guest
Posts: n/a
 
Re: Problem with Windows Vista and Trend Micro PC-Cillin Security
Posted: 05-12-2008, 10:45 PM


"t-4-2" wrote:
>
> workoutfreak;710234 Wrote:
> > "t-4-2" wrote:
> > > > >
> > > >
> > > > workoutfreak;709382 Wrote:
> > > > Hello,
> > > > My suggestion is the opposite of what you had done. I would keep my
> > > > windows firewall on and uninstall Trend ( I had Trend too, then I
> > > > switched ). There are free antivirus programs available in the web
> > > > sites.The 2 programs I heard most often are AVAST and AVG. They are
> > > > reported to have done an excellent job. When I had Trend my laptop
> > > was
> > > > quite slow too. I'm not saying Trend is THE culprit. I'm merely
> > > making
> > > > an observation. You'll get more, much more, answers on this issue.
> > > Sit
> > > > back and wait.
> > > >
> > > >
> > > > --
> > > > t-4-2 > >
> >
> >
> >
> >
> > __________________________________________________ __________________
> > Thanks. I got rid of the program and my computer is working normally.
> > Now i
> > just have to find new software. I got trend micro when i bought my
> > computer,
> > but i must have downloaded a windows update that made it incompatible
> Don't forget to check out Avast and Avg. Brink, one of the moderators,
> recommends Avast which he said he uses. He told me Avast is free, but
> requires registration every year. But absolutely free. By the way I'm
> using McAfee ( not free), and I have no problem with it. But remember,
> some swear by their antivirus programs, some say "dump it". Your choice.
>
>
> --
> t-4-2
>
__________________________________________________ __________________

Yeah I'm trying out AVG right now. It seems pretty popular. I'm having them
e-mail me info about how well their products work with vista and i'm using
their trial version so I can have my own opinion about it. Thanks for your
suggestions.
t-4-2
Guest
Posts: n/a
 
Re: Problem with Windows Vista and Trend Micro PC-Cillin Security 14
Posted: 05-13-2008, 03:12 AM

workoutfreak;710285 Wrote:
> "t-4-2" wrote
> > > >
> >
> > > workoutfreak;710234 Wrote
> > > Don't forget to check out Avast and Avg. Brink, one of th
> > moderators
> > > recommends Avast which he said he uses. He told me Avast is free, bu
> > > requires registration every year. But absolutely free. By the way I'
> > > using McAfee ( not free), and I have no problem with it. Bu
> > remember
> > > some swear by their antivirus programs, some say "dump it". You
> > choice
> >
> >
> > > -
> > > t-4-
> > > > >
>
> __________________________________________________ _________________
>
> Yeah I'm trying out AVG right now. It seems pretty popular. I'
> having the
> e-mail me info about how well their products work with vista and i'
> usin
> their trial version so I can have my own opinion about it. Thanks fo
> you
> suggestions
No problem. Glad to help

--
t-4-2
t-4-2
Guest
Posts: n/a
 
Re: Problem with Windows Vista and Trend Micro PC-Cillin Security 14
Posted: 05-13-2008, 03:13 AM

workoutfreak;710285 Wrote:
> "t-4-2" wrote
> > > >
> >
> > > workoutfreak;710234 Wrote
> > > Don't forget to check out Avast and Avg. Brink, one of th
> > moderators
> > > recommends Avast which he said he uses. He told me Avast is free, bu
> > > requires registration every year. But absolutely free. By the way I'
> > > using McAfee ( not free), and I have no problem with it. Bu
> > remember
> > > some swear by their antivirus programs, some say "dump it". You
> > choice
> >
> >
> > > -
> > > t-4-
> > > > >
> No problem, glad to help
> __________________________________________________ _________________
>
> Yeah I'm trying out AVG right now. It seems pretty popular. I'
> having the
> e-mail me info about how well their products work with vista and i'
> usin
> their trial version so I can have my own opinion about it. Thanks fo
> you
> suggestions
No problem. Glad to help

--
t-4-2
Diane King
Guest
Posts: n/a
 
Re: Problem with Windows Vista and Trend Micro PC-Cillin Security 14
Posted: 05-14-2008, 10:58 AM
I had the exact same problem. It would take 10-15 minutes or more to shut
down or restart only to have windows state that it did not shut down
properly.

I ended up removing Trend Micro PC-Cillin and installed AVG instead. No more
problems.



"workoutfreak" <workoutfreak@discussions.microsoft.com> wrote in message
news:CAC95F72-A05A-46D1-9A49-BDEAB2E5075C@microsoft.com...
> My computer takes a long time to shut down and when i log back onto
> windows
> it always tells me that windows was shut down incorrectly due to an
> incompatibility with my version of windows caused by my Trend Micro
> PC-Cillin
> Security 14 program. It offers the suggestion to go to the Trend Micro
> website for updates, but there aren't any updates for it that have to do
> with
> vista integration. So I shut off my windows firewall in order to avoid
> firewall/virus software conflicts, but my computer is still having issues.
> Anyone have suggestions?
 
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