Problem without solution yet,

I have a problem without solution yet, with the beta download and nobody of
microsof support, answer me my complaint !!

I Only have like an answer the same automatic message.

Below of this text, you can read more about this vicious loop.

If anyone could help me, I will appreciate it very much.

Regards,

Pedro

------------------ Beginning of vicious loop ------------------------------
Hello,

Thank you for contacting Microsoft Online Customer Service.

I appreciate the time you have taken to provide us with the information and
will assist you reach the right resource.

I recommend that you write a mail to o12beta.en.ots@ltg.info, for further
assistance regarding this issue. They will be in a better position to assist
you. They will respond to you within 24 hours.

I hope the above information is helpful.

Thank you for using Microsoft products and services.

Mintu
Microsoft Online Customer Service Representative

If you have any feedback about your Online Customer Service experience,
please e-mail my manager, Abhijit Rao, at managers@microsoft.com
-----Original Message-----
From: ANTO ER (lp897@hotmail.com)
Date: Thursday, August 10, 2006 12:31 PM
To: managers@microsoft.com (managers@microsoft.com)
Subject: FW: RE:

Mr. / Mrs. Sujith Sadasivan

Following the instructions of Mr. ./Mrs. Kripesh (Microsoft Online
Customer Service Representative) I send you this problem without solution
yet.

This is the third automatic answer by e-mail that I have received after my
first complaint 4 days ago.

I hope that this e-mail will be answered satisfactorily by a person instead
of a machine.

I have enclosed to you a txt with the last answer received of
"MicrosoftOfficeBetaTeam" o12beta.en.ots@ltg.info

Waiting for a good and favorable answer.

Regards,


Pedro Hernandez de R.

>From: "Microsoft Contact US" <msconus@microsoft.com>
>To: "lp897@hotmail.com" <lp897@hotmail.com>
>Subject: RE:'RTCProd=012-888-668' Date: Wed, 09 Aug 2006 07:58:32 -0700
>
>Hello Pedro,
>
>Thank you for contacting Microsoft Online Customer Service.
>
>I understand that you are experiencing issues while downloading Office 2007
>Beta. I realize the importance of the issue.
>
>I request you to send a mail with the details of your issue to the
>following Licensing Technology Group e-mail address. The Licensing
>Technology group will respond within 24 hours. LTG does not have phone
>support and will respond via e-mail.
>o12beta.en.ots@ltg.info
>
>Pedro, I hope the above information is helpful. Please contact us in case
>of issues with Microsoft products.
>
>Thank you for using Microsoft products and services.
>
>Kripesh
>Microsoft Online Customer Service Representative
>
>If you have any feedback about your Online Customer Service experience,
>please send an e-mail to my manager, Sujith Sadasivan, at:
>managers@microsoft.com
>
>
>
>
>-----Original Message-----
>From: lp897@hotmail.com (lp897@hotmail.com)
>Date: Tuesday, August 08, 2006 12:15 PM
>To: CS (msconus@microsoft.com)
>Subject: RE: Problem with my download process of Microsoft Office 2007
>Beta 2
>
>
>---
>CONTACT INFORMATION
>First Name: PEDRO
>Last Name: HERNANDEZ
>---
>CUSTOMER PROVIDED SYSTEM PROPERTIES
>Country/Region: United States
>---
>PRODUCT
>OtherMicrosoft Office 2007 Beta 2
>---
>SYSTEM PROPERTIES
>Ref URL: http://support.microsoft.com/contact...rt/?ws=support
>O/S: windows nt 5.1
>O/S Lang: en-US
>Br: mozilla/5.0 (windows; u; windows nt 5.1; en-us; rv:1.8.0.6)
>gecko/20060728 firefox/1.5.0.6
>Br lang: en-us,en;q=0.5
>---
>QUESTIONS OR COMMENTS
>Message: Please I need a solution for this problem, every time I have
>written to "MicrosoftOfficeBetaTeam". I have had like a answer the same
>automatic response email. (Read below)
>
>Please I need an clear answer about this report
>
>Sincerely,
>
>Pedro Hernandez de R
>
>lp897@hotmail.com
>

>Beta 2