Problems with the USB devices after several days

I have checked the setupapi.log and the event logs, but there are no
problems reported!

I can't image that the machines are going into sleep state...
the machines are gaming terminals and sometimes we had the problem during
playing of a game!

Any other ideas? this problem is really critical for us!

thanks in advance
mario


"Andy Allred [MS]" <andyall@online.microsoft.com> wrote in message
news:uXBIknERGHA.224@TK2MSFTNGP10.phx.gbl...

> Look in the setupapi.log and event log for any hints around the time of
> the failure. Is it possible the machine is going into a sleep state at one
> point, powering down the usb bus and not bringing it back up at S0 until
> you force an event (unplug/replug)?
>
> --
> Andy
> --
> Embedded team blog: http://blogs.msdn.com/embedded/
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> "Mario" <NOSPAMmario.temp@gmx.at> wrote in message
> news:O7XUn0CRGHA.1416@TK2MSFTNGP12.phx.gbl...

>> hi...
>>
>> I've got a strange problem with usb devices on my SP2 image (with all
>> qfe's available on the oem site).
>> after using some usb devices for several days, they are not working any
>> more!
>>
>> to get the devices back to a working state, I have to reboot the computer
>> or unplug and replug in the devices.
>>
>> I have seen this problem with our usb modem and our usb touch screen
>> (elo).
>>
>> any ideas what could cause such a problem?
>>
>> thanks in advance
>>
>> mario
>>

>
>

Hmm, perhaps you could try enabling verbose logging of the setupapi log and
see if that captures the failure? http://support.microsoft.com/kb/906485

If that doesn't help, I would check to see if there's QFEs available for USB
(1.0/2.0) for XP-Pro that might help. Note that the secure site only has
security fixes, not every single hotfix or update available for Pro. since
XPe is based on the Pro binaries you should check for additional
non-security USB or PNP related updated.

Good luck!
--
Andy
--
Embedded team blog: http://blogs.msdn.com/embedded/

This posting is provided "AS IS" with no warranties, and confers no rights.
"Mario" <NOSPAMmario.temp@gmx.at> wrote in message
news:%2339YiGoRGHA.4688@TK2MSFTNGP11.phx.gbl...

>I have checked the setupapi.log and the event logs, but there are no
>problems reported!
>
> I can't image that the machines are going into sleep state...
> the machines are gaming terminals and sometimes we had the problem during
> playing of a game!
>
> Any other ideas? this problem is really critical for us!
>
> thanks in advance
> mario
>
>
> "Andy Allred [MS]" <andyall@online.microsoft.com> wrote in message
> news:uXBIknERGHA.224@TK2MSFTNGP10.phx.gbl...

>> Look in the setupapi.log and event log for any hints around the time of
>> the failure. Is it possible the machine is going into a sleep state at
>> one point, powering down the usb bus and not bringing it back up at S0
>> until you force an event (unplug/replug)?
>>
>> --
>> Andy
>> --
>> Embedded team blog: http://blogs.msdn.com/embedded/
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> "Mario" <NOSPAMmario.temp@gmx.at> wrote in message
>> news:O7XUn0CRGHA.1416@TK2MSFTNGP12.phx.gbl...

>>> hi...
>>>
>>> I've got a strange problem with usb devices on my SP2 image (with all
>>> qfe's available on the oem site).
>>> after using some usb devices for several days, they are not working any
>>> more!
>>>
>>> to get the devices back to a working state, I have to reboot the
>>> computer or unplug and replug in the devices.
>>>
>>> I have seen this problem with our usb modem and our usb touch screen
>>> (elo).
>>>
>>> any ideas what could cause such a problem?
>>>
>>> thanks in advance
>>>
>>> mario
>>>

>>
>>

>
>

Hi

Ok, with the verbose logging I havent any success. No problems are logged...

So I have to try the QFE's....


"Andy Allred [MS]" <andyall@online.microsoft.com> wrote in message
news:eoQdi$xRGHA.5924@TK2MSFTNGP09.phx.gbl...

> Hmm, perhaps you could try enabling verbose logging of the setupapi log
> and see if that captures the failure?
> http://support.microsoft.com/kb/906485
>
> If that doesn't help, I would check to see if there's QFEs available for
> USB (1.0/2.0) for XP-Pro that might help. Note that the secure site only
> has security fixes, not every single hotfix or update available for Pro.
> since XPe is based on the Pro binaries you should check for additional
> non-security USB or PNP related updated.
>
> Good luck!
> --
> Andy
> --
> Embedded team blog: http://blogs.msdn.com/embedded/
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> "Mario" <NOSPAMmario.temp@gmx.at> wrote in message
> news:%2339YiGoRGHA.4688@TK2MSFTNGP11.phx.gbl...

>>I have checked the setupapi.log and the event logs, but there are no
>>problems reported!
>>
>> I can't image that the machines are going into sleep state...
>> the machines are gaming terminals and sometimes we had the problem during
>> playing of a game!
>>
>> Any other ideas? this problem is really critical for us!
>>
>> thanks in advance
>> mario
>>
>>
>> "Andy Allred [MS]" <andyall@online.microsoft.com> wrote in message
>> news:uXBIknERGHA.224@TK2MSFTNGP10.phx.gbl...

>>> Look in the setupapi.log and event log for any hints around the time of
>>> the failure. Is it possible the machine is going into a sleep state at
>>> one point, powering down the usb bus and not bringing it back up at S0
>>> until you force an event (unplug/replug)?
>>>
>>> --
>>> Andy
>>> --
>>> Embedded team blog: http://blogs.msdn.com/embedded/
>>>
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>> "Mario" <NOSPAMmario.temp@gmx.at> wrote in message
>>> news:O7XUn0CRGHA.1416@TK2MSFTNGP12.phx.gbl...
>>>> hi...
>>>>
>>>> I've got a strange problem with usb devices on my SP2 image (with all
>>>> qfe's available on the oem site).
>>>> after using some usb devices for several days, they are not working any
>>>> more!
>>>>
>>>> to get the devices back to a working state, I have to reboot the
>>>> computer or unplug and replug in the devices.
>>>>
>>>> I have seen this problem with our usb modem and our usb touch screen
>>>> (elo).
>>>>
>>>> any ideas what could cause such a problem?
>>>>
>>>> thanks in advance
>>>>
>>>> mario
>>>>
>>>
>>>

>>
>>

>
>