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Programmatically offer remote assistance

Posted: 06-21-2004, 11:43 PM
EdmSaleBoy
Guest
Posts: n/a
 
Hey guys, I've revised my original script so that it's more modular...

It makes the assumption that the user name of the remote computer and
the remote computer name are the same. If not, hack the code!

This script allows you to automagically solicit remote assistance
requests. The best way to use it is to plug it into your custom
support system, whatever it is. It will work on a "Local intranet"
page as well.

If your newsreader butchers the code, just email me and I'll send you
a text file of it.




on error resume next

strName="COMPUTERNAME"
domainName="DOMAIN"
dnsName="domain.com"

set fsoObject = CreateObject("Scripting.FileSystemObject")
Set textStreamObject =
fsoObject.CreateTextFile("C:\WINDOWS\PCHealth\Help Ctr\Vendors\CN=Microsoft
Corporation,L=Redmond,S=Washington,C=US\Remote
Assistance\Escalation\Unsolicited\UnSolicitedRCUI. htm")
'C:\WINDOWS\PCHealth\HelpCtr\Vendors\CN=Microsoft
Corporation,L=Redmond,S=Washington,C=US\Remote
Assistance\Escalation\Unsolicited\UnSolicitedRCUI. htm
textStreamObject.WriteLine "<HTML XMLNS:helpcenter>"
textStreamObject.WriteLine "<HEAD>"
textStreamObject.WriteLine "<!--"
textStreamObject.WriteLine "Copyright (c) 2000 Microsoft Corporation"
textStreamObject.WriteLine "-->"
textStreamObject.WriteLine "<helpcenter:context id=idCtx />"
textStreamObject.WriteLine "<TITLE>Remote Assistance</TITLE>"
textStreamObject.WriteLine "<!-- The SAF class factory object -->"
textStreamObject.WriteLine "<OBJECT
classid=CLSID:FC7D9E02-3F9E-11d3-93C0-00C04F72DAF7 height=0
id=oSAFClassFactory"
textStreamObject.WriteLine "width=0></OBJECT>"
textStreamObject.WriteLine "<script LANGUAGE=" & Chr(34) &
"Javascript" & Chr(34) & ">"
textStreamObject.WriteLine "var g_szRCTicket = null;"
textStreamObject.WriteLine "var g_szUserName = null;"
textStreamObject.WriteLine "var g_szDomainName = null;"
textStreamObject.WriteLine "var g_szSessionId = null;"
textStreamObject.WriteLine "var g_iExpiry = 5;"
textStreamObject.WriteLine "var g_oSAFRemoteDesktopConnection = null;"
textStreamObject.WriteLine "var g_oSAFRemoteConnectionData = null;"
textStreamObject.WriteLine "var g_oUsersCollection = null;"
textStreamObject.WriteLine "var g_nUsersLen = null;"
textStreamObject.WriteLine "var g_oSessionsCollection = null;"
textStreamObject.WriteLine "var g_nSessionsLen = null;"
textStreamObject.WriteLine "g_bDebug = false;"


textStreamObject.WriteLine "function onContinue()"
textStreamObject.WriteLine "{"

textStreamObject.WriteLine "var szIncidentFile = null;"
textStreamObject.WriteLine "var fso = null;"
textStreamObject.WriteLine "var tempDir = null;"
textStreamObject.WriteLine "var oInc = null;"

textStreamObject.WriteLine "g_szDomainName = " & Chr(34) & domainName
& Chr(34) & ";"
textStreamObject.WriteLine "g_szUserName = " & Chr(34) & "" & strNAme
& "" & Chr(34) & ";"
textStreamObject.WriteLine "g_szSessionId = -1;"


textStreamObject.WriteLine "g_oSAFRemoteDesktopConnection =
oSAFClassFactory.CreateObject_RemoteDesktopConnect ion();"
textStreamObject.WriteLine "g_oSAFRemoteConnectionData =
g_oSAFRemoteDesktopConnection.ConnectRemoteDesktop (" & Chr(34) & "" &
strName & "" & Chr(34) & ");"

textStreamObject.WriteLine "oInc =
oSAFClassFactory.CreateObject_Incident();"
textStreamObject.WriteLine "oInc.UserName = g_szUserName;"
textStreamObject.WriteLine "oInc.RCTicketEncrypted = false;"


textStreamObject.WriteLine "oInc.RcTicket =
g_oSAFRemoteConnectionData.ConnectionParms( " & Chr(34) & "" & strName
& "" & Chr(34) & ", g_szUserName, g_szDomainName, g_szSessionId, " &
Chr(34) & "" & Chr(34) & ");"
textStreamObject.WriteLine "var oDict = oInc.Misc;"


textStreamObject.WriteLine "var d = new Date();"
textStreamObject.WriteLine "var iNow =
Math.round(Date.parse(d)/1000);"
textStreamObject.WriteLine "oDict.add(" & Chr(34) & "DtStart" &
Chr(34) & ", iNow);"
textStreamObject.WriteLine "oDict.add(" & Chr(34) & "DtLength" &
Chr(34) & ", g_iExpiry);"
textStreamObject.WriteLine "oDict.add(" & Chr(34) & "IP" & Chr(34) &
", " & Chr(34) & "" & cboMachine & "." & dnsName & Chr(34) & ");"
textStreamObject.WriteLine "oDict.add(" & Chr(34) & "Status" & Chr(34)
& ", " & Chr(34) & "Active" & Chr(34) & ");"
textStreamObject.WriteLine "oDict.add(" & Chr(34) & "URA" & Chr(34) &
", 1);"


textStreamObject.WriteLine "fso = new ActiveXObject(" & Chr(34) &
"Scripting.FileSystemObject" & Chr(34) & ");"
textStreamObject.WriteLine "tempDir = fso.GetSpecialFolder( 2 );"
textStreamObject.WriteLine "szIncidentFile = tempDir + " & Chr(34) &
"\\UnsolicitedRA" & Chr(34) & " + fso.GetTempName();"
textStreamObject.WriteLine "oInc.GetXML(szIncidentFile);"

textStreamObject.WriteLine "var oShell = new ActiveXObject(" & Chr(34)
& "WScript.Shell" & Chr(34) & ");"
textStreamObject.WriteLine "var szRAURL =
'C:\\WINDOWS\\pchealth\\helpctr\\binaries\\helpctr .exe -Mode " &
Chr(34) & "hcp://system/Remote Assistance/raura.xml" & Chr(34) & "
-url " & Chr(34) & "hcp://system/Remote
Assistance/Interaction/Client/RcToolscreen1.htm" & Chr(34) & "' + '
-ExtraArgument " & Chr(34) & "IncidentFile=' + szIncidentFile + '" &
Chr(34) & "';"
textStreamObject.WriteLine "oShell.Run( szRAURL, 1, true );"
textStreamObject.WriteLine "fso.DeleteFile( szIncidentFile );"

textStreamObject.WriteLine ("return;")
textStreamObject.WriteLine ("}")
textStreamObject.Write "</"
textStreamObject.Write "SCRIPT"
textStreamObject.WriteLine ">"

textStreamObject.WriteLine ("</HEAD>")

textStreamObject.WriteLine ("<BODY onload=" & Chr(34) &
"onContinue();" & Chr(34) & ">")
textStreamObject.WriteLine ("</BODY>")
textStreamObject.WriteLine ("</HTML>")

set fsoObject = Nothing
textStreamObject.Close
set textStreamObject = Nothing
Set ObjWS = CreateObject("WScript.Shell")
objWS.run "cmd /c start
hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington, C=US/Remote%20Assistance/Escalation/unsolicited/unsolicitedrcui.htm",
0,"true"
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Responses to "Programmatically offer remote assistance"

Jim Hubbard
Guest
Posts: n/a
 
Re: Programmatically offer remote assistance
Posted: 06-22-2004, 05:36 AM
Evidentially it got hosed....please email to
jimDOThubbardATSYMBOLhubbardsoftwareANOTHERDOTnet . Thanks

"EdmSaleBoy" <newsaccountedm@yahoo.com> wrote in message
news:5b77ab07.0406211443.637c253d@posting.google.c om...
> Hey guys, I've revised my original script so that it's more modular...
>
> It makes the assumption that the user name of the remote computer and
> the remote computer name are the same. If not, hack the code!
>
> This script allows you to automagically solicit remote assistance
> requests. The best way to use it is to plug it into your custom
> support system, whatever it is. It will work on a "Local intranet"
> page as well.
>
> If your newsreader butchers the code, just email me and I'll send you
> a text file of it.
>
>
>
>
> on error resume next
>
> strName="COMPUTERNAME"
> domainName="DOMAIN"
> dnsName="domain.com"
>
> set fsoObject = CreateObject("Scripting.FileSystemObject")
> Set textStreamObject =
> fsoObject.CreateTextFile("C:\WINDOWS\PCHealth\Help Ctr\Vendors\CN=Microsoft
> Corporation,L=Redmond,S=Washington,C=US\Remote
> Assistance\Escalation\Unsolicited\UnSolicitedRCUI. htm")
> 'C:\WINDOWS\PCHealth\HelpCtr\Vendors\CN=Microsoft
> Corporation,L=Redmond,S=Washington,C=US\Remote
> Assistance\Escalation\Unsolicited\UnSolicitedRCUI. htm
> textStreamObject.WriteLine "<HTML XMLNS:helpcenter>"
> textStreamObject.WriteLine "<HEAD>"
> textStreamObject.WriteLine "<!--"
> textStreamObject.WriteLine "Copyright (c) 2000 Microsoft Corporation"
> textStreamObject.WriteLine "-->"
> textStreamObject.WriteLine "<helpcenter:context id=idCtx />"
> textStreamObject.WriteLine "<TITLE>Remote Assistance</TITLE>"
> textStreamObject.WriteLine "<!-- The SAF class factory object -->"
> textStreamObject.WriteLine "<OBJECT
> classid=CLSID:FC7D9E02-3F9E-11d3-93C0-00C04F72DAF7 height=0
> id=oSAFClassFactory"
> textStreamObject.WriteLine "width=0></OBJECT>"
> textStreamObject.WriteLine "<script LANGUAGE=" & Chr(34) &
> "Javascript" & Chr(34) & ">"
> textStreamObject.WriteLine "var g_szRCTicket = null;"
> textStreamObject.WriteLine "var g_szUserName = null;"
> textStreamObject.WriteLine "var g_szDomainName = null;"
> textStreamObject.WriteLine "var g_szSessionId = null;"
> textStreamObject.WriteLine "var g_iExpiry = 5;"
> textStreamObject.WriteLine "var g_oSAFRemoteDesktopConnection = null;"
> textStreamObject.WriteLine "var g_oSAFRemoteConnectionData = null;"
> textStreamObject.WriteLine "var g_oUsersCollection = null;"
> textStreamObject.WriteLine "var g_nUsersLen = null;"
> textStreamObject.WriteLine "var g_oSessionsCollection = null;"
> textStreamObject.WriteLine "var g_nSessionsLen = null;"
> textStreamObject.WriteLine "g_bDebug = false;"
>
>
> textStreamObject.WriteLine "function onContinue()"
> textStreamObject.WriteLine "{"
>
> textStreamObject.WriteLine "var szIncidentFile = null;"
> textStreamObject.WriteLine "var fso = null;"
> textStreamObject.WriteLine "var tempDir = null;"
> textStreamObject.WriteLine "var oInc = null;"
>
> textStreamObject.WriteLine "g_szDomainName = " & Chr(34) & domainName
> & Chr(34) & ";"
> textStreamObject.WriteLine "g_szUserName = " & Chr(34) & "" & strNAme
> & "" & Chr(34) & ";"
> textStreamObject.WriteLine "g_szSessionId = -1;"
>
>
> textStreamObject.WriteLine "g_oSAFRemoteDesktopConnection =
> oSAFClassFactory.CreateObject_RemoteDesktopConnect ion();"
> textStreamObject.WriteLine "g_oSAFRemoteConnectionData =
> g_oSAFRemoteDesktopConnection.ConnectRemoteDesktop (" & Chr(34) & "" &
> strName & "" & Chr(34) & ");"
>
> textStreamObject.WriteLine "oInc =
> oSAFClassFactory.CreateObject_Incident();"
> textStreamObject.WriteLine "oInc.UserName = g_szUserName;"
> textStreamObject.WriteLine "oInc.RCTicketEncrypted = false;"
>
>
> textStreamObject.WriteLine "oInc.RcTicket =
> g_oSAFRemoteConnectionData.ConnectionParms( " & Chr(34) & "" & strName
> & "" & Chr(34) & ", g_szUserName, g_szDomainName, g_szSessionId, " &
> Chr(34) & "" & Chr(34) & ");"
> textStreamObject.WriteLine "var oDict = oInc.Misc;"
>
>
> textStreamObject.WriteLine "var d = new Date();"
> textStreamObject.WriteLine "var iNow =
> Math.round(Date.parse(d)/1000);"
> textStreamObject.WriteLine "oDict.add(" & Chr(34) & "DtStart" &
> Chr(34) & ", iNow);"
> textStreamObject.WriteLine "oDict.add(" & Chr(34) & "DtLength" &
> Chr(34) & ", g_iExpiry);"
> textStreamObject.WriteLine "oDict.add(" & Chr(34) & "IP" & Chr(34) &
> ", " & Chr(34) & "" & cboMachine & "." & dnsName & Chr(34) & ");"
> textStreamObject.WriteLine "oDict.add(" & Chr(34) & "Status" & Chr(34)
> & ", " & Chr(34) & "Active" & Chr(34) & ");"
> textStreamObject.WriteLine "oDict.add(" & Chr(34) & "URA" & Chr(34) &
> ", 1);"
>
>
> textStreamObject.WriteLine "fso = new ActiveXObject(" & Chr(34) &
> "Scripting.FileSystemObject" & Chr(34) & ");"
> textStreamObject.WriteLine "tempDir = fso.GetSpecialFolder( 2 );"
> textStreamObject.WriteLine "szIncidentFile = tempDir + " & Chr(34) &
> "\\UnsolicitedRA" & Chr(34) & " + fso.GetTempName();"
> textStreamObject.WriteLine "oInc.GetXML(szIncidentFile);"
>
> textStreamObject.WriteLine "var oShell = new ActiveXObject(" & Chr(34)
> & "WScript.Shell" & Chr(34) & ");"
> textStreamObject.WriteLine "var szRAURL =
> 'C:\\WINDOWS\\pchealth\\helpctr\\binaries\\helpctr .exe -Mode " &
> Chr(34) & "hcp://system/Remote Assistance/raura.xml" & Chr(34) & "
> -url " & Chr(34) & "hcp://system/Remote
> Assistance/Interaction/Client/RcToolscreen1.htm" & Chr(34) & "' + '
> -ExtraArgument " & Chr(34) & "IncidentFile=' + szIncidentFile + '" &
> Chr(34) & "';"
> textStreamObject.WriteLine "oShell.Run( szRAURL, 1, true );"
> textStreamObject.WriteLine "fso.DeleteFile( szIncidentFile );"
>
> textStreamObject.WriteLine ("return;")
> textStreamObject.WriteLine ("}")
> textStreamObject.Write "</"
> textStreamObject.Write "SCRIPT"
> textStreamObject.WriteLine ">"
>
> textStreamObject.WriteLine ("</HEAD>")
>
> textStreamObject.WriteLine ("<BODY onload=" & Chr(34) &
> "onContinue();" & Chr(34) & ">")
> textStreamObject.WriteLine ("</BODY>")
> textStreamObject.WriteLine ("</HTML>")
>
> set fsoObject = Nothing
> textStreamObject.Close
> set textStreamObject = Nothing
> Set ObjWS = CreateObject("WScript.Shell")
> objWS.run "cmd /c start
>
hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington, C=US/Remote%20Assist
ance/Escalation/unsolicited/unsolicitedrcui.htm",
> 0,"true"

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EdmSaleBoy
Guest
Posts: n/a
 
Re: Programmatically offer remote assistance
Posted: 06-25-2004, 09:09 PM
Also, as someone very angrily pointed out to me, keep in mind that
this script OVERWRITES your existing unsolicitedrcui.html file. It
doesn't seem possible to launch this file from any other location than
it's original location, thus the script is forced to overwrite it. In
our environment, we don't need the original functionality so there was
no need to backup/restore the original file! Anyone with a lick of
knowledge about vbscript can easily modify the script to perform
exactly that function.

Also, it didn't occur to me that this isn't a scripting newsgroup, and
so it was a little irresponsible for me to assume that people would
check the script before they ran it. Before you run ANY script off
Google (or the Internet, for that matter), make sure that you either
understand what it does, OR GET SOMEONE KNOWS SCRIPTING LANGUAGES
CHECKS IT OUT FIRST! In this case, it'll save you the hassle of
restoring the file.



newsaccountedm@yahoo.com (EdmSaleBoy) wrote in message news:<5b77ab07.0406211443.637c253d@posting.google. com>...
> Hey guys, I've revised my original script so that it's more modular...
>
> It makes the assumption that the user name of the remote computer and
> the remote computer name are the same. If not, hack the code!
>
> This script allows you to automagically solicit remote assistance
> requests. The best way to use it is to plug it into your custom
> support system, whatever it is. It will work on a "Local intranet"
> page as well.
>
> If your newsreader butchers the code, just email me and I'll send you
> a text file of it.
>
>
>
>
> on error resume next
>
> strName="COMPUTERNAME"
> domainName="DOMAIN"
> dnsName="domain.com"
>
> set fsoObject = CreateObject("Scripting.FileSystemObject")
> Set textStreamObject =
> fsoObject.CreateTextFile("C:\WINDOWS\PCHealth\Help Ctr\Vendors\CN=Microsoft
> Corporation,L=Redmond,S=Washington,C=US\Remote
> Assistance\Escalation\Unsolicited\UnSolicitedRCUI. htm")
> 'C:\WINDOWS\PCHealth\HelpCtr\Vendors\CN=Microsoft
> Corporation,L=Redmond,S=Washington,C=US\Remote
> Assistance\Escalation\Unsolicited\UnSolicitedRCUI. htm
> textStreamObject.WriteLine "<HTML XMLNS:helpcenter>"
> textStreamObject.WriteLine "<HEAD>"
> textStreamObject.WriteLine "<!--"
> textStreamObject.WriteLine "Copyright (c) 2000 Microsoft Corporation"
> textStreamObject.WriteLine "-->"
> textStreamObject.WriteLine "<helpcenter:context id=idCtx />"
> textStreamObject.WriteLine "<TITLE>Remote Assistance</TITLE>"
> textStreamObject.WriteLine "<!-- The SAF class factory object -->"
> textStreamObject.WriteLine "<OBJECT
> classid=CLSID:FC7D9E02-3F9E-11d3-93C0-00C04F72DAF7 height=0
> id=oSAFClassFactory"
> textStreamObject.WriteLine "width=0></OBJECT>"
> textStreamObject.WriteLine "<script LANGUAGE=" & Chr(34) &
> "Javascript" & Chr(34) & ">"
> textStreamObject.WriteLine "var g_szRCTicket = null;"
> textStreamObject.WriteLine "var g_szUserName = null;"
> textStreamObject.WriteLine "var g_szDomainName = null;"
> textStreamObject.WriteLine "var g_szSessionId = null;"
> textStreamObject.WriteLine "var g_iExpiry = 5;"
> textStreamObject.WriteLine "var g_oSAFRemoteDesktopConnection = null;"
> textStreamObject.WriteLine "var g_oSAFRemoteConnectionData = null;"
> textStreamObject.WriteLine "var g_oUsersCollection = null;"
> textStreamObject.WriteLine "var g_nUsersLen = null;"
> textStreamObject.WriteLine "var g_oSessionsCollection = null;"
> textStreamObject.WriteLine "var g_nSessionsLen = null;"
> textStreamObject.WriteLine "g_bDebug = false;"
>
>
> textStreamObject.WriteLine "function onContinue()"
> textStreamObject.WriteLine "{"
>
> textStreamObject.WriteLine "var szIncidentFile = null;"
> textStreamObject.WriteLine "var fso = null;"
> textStreamObject.WriteLine "var tempDir = null;"
> textStreamObject.WriteLine "var oInc = null;"
>
> textStreamObject.WriteLine "g_szDomainName = " & Chr(34) & domainName
> & Chr(34) & ";"
> textStreamObject.WriteLine "g_szUserName = " & Chr(34) & "" & strNAme
> & "" & Chr(34) & ";"
> textStreamObject.WriteLine "g_szSessionId = -1;"
>
>
> textStreamObject.WriteLine "g_oSAFRemoteDesktopConnection =
> oSAFClassFactory.CreateObject_RemoteDesktopConnect ion();"
> textStreamObject.WriteLine "g_oSAFRemoteConnectionData =
> g_oSAFRemoteDesktopConnection.ConnectRemoteDesktop (" & Chr(34) & "" &
> strName & "" & Chr(34) & ");"
>
> textStreamObject.WriteLine "oInc =
> oSAFClassFactory.CreateObject_Incident();"
> textStreamObject.WriteLine "oInc.UserName = g_szUserName;"
> textStreamObject.WriteLine "oInc.RCTicketEncrypted = false;"
>
>
> textStreamObject.WriteLine "oInc.RcTicket =
> g_oSAFRemoteConnectionData.ConnectionParms( " & Chr(34) & "" & strName
> & "" & Chr(34) & ", g_szUserName, g_szDomainName, g_szSessionId, " &
> Chr(34) & "" & Chr(34) & ");"
> textStreamObject.WriteLine "var oDict = oInc.Misc;"
>
>
> textStreamObject.WriteLine "var d = new Date();"
> textStreamObject.WriteLine "var iNow =
> Math.round(Date.parse(d)/1000);"
> textStreamObject.WriteLine "oDict.add(" & Chr(34) & "DtStart" &
> Chr(34) & ", iNow);"
> textStreamObject.WriteLine "oDict.add(" & Chr(34) & "DtLength" &
> Chr(34) & ", g_iExpiry);"
> textStreamObject.WriteLine "oDict.add(" & Chr(34) & "IP" & Chr(34) &
> ", " & Chr(34) & "" & cboMachine & "." & dnsName & Chr(34) & ");"
> textStreamObject.WriteLine "oDict.add(" & Chr(34) & "Status" & Chr(34)
> & ", " & Chr(34) & "Active" & Chr(34) & ");"
> textStreamObject.WriteLine "oDict.add(" & Chr(34) & "URA" & Chr(34) &
> ", 1);"
>
>
> textStreamObject.WriteLine "fso = new ActiveXObject(" & Chr(34) &
> "Scripting.FileSystemObject" & Chr(34) & ");"
> textStreamObject.WriteLine "tempDir = fso.GetSpecialFolder( 2 );"
> textStreamObject.WriteLine "szIncidentFile = tempDir + " & Chr(34) &
> "\\UnsolicitedRA" & Chr(34) & " + fso.GetTempName();"
> textStreamObject.WriteLine "oInc.GetXML(szIncidentFile);"
>
> textStreamObject.WriteLine "var oShell = new ActiveXObject(" & Chr(34)
> & "WScript.Shell" & Chr(34) & ");"
> textStreamObject.WriteLine "var szRAURL =
> 'C:\\WINDOWS\\pchealth\\helpctr\\binaries\\helpctr .exe -Mode " &
> Chr(34) & "hcp://system/Remote Assistance/raura.xml" & Chr(34) & "
> -url " & Chr(34) & "hcp://system/Remote
> Assistance/Interaction/Client/RcToolscreen1.htm" & Chr(34) & "' + '
> -ExtraArgument " & Chr(34) & "IncidentFile=' + szIncidentFile + '" &
> Chr(34) & "';"
> textStreamObject.WriteLine "oShell.Run( szRAURL, 1, true );"
> textStreamObject.WriteLine "fso.DeleteFile( szIncidentFile );"
>
> textStreamObject.WriteLine ("return;")
> textStreamObject.WriteLine ("}")
> textStreamObject.Write "</"
> textStreamObject.Write "SCRIPT"
> textStreamObject.WriteLine ">"
>
> textStreamObject.WriteLine ("</HEAD>")
>
> textStreamObject.WriteLine ("<BODY onload=" & Chr(34) &
> "onContinue();" & Chr(34) & ">")
> textStreamObject.WriteLine ("</BODY>")
> textStreamObject.WriteLine ("</HTML>")
>
> set fsoObject = Nothing
> textStreamObject.Close
> set textStreamObject = Nothing
> Set ObjWS = CreateObject("WScript.Shell")
> objWS.run "cmd /c start
> hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington, C=US/Remote%20Assistance/Escalation/unsolicited/unsolicitedrcui.htm",
> 0,"true"
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