Realtek AC'97 Audio Problem in Windows XP

Posted: 07-29-2004, 02:58 AM

Guest
Posts: n/a

Realtek AC'97 Audio Problem in Windows XP

I want to get your technical support as soon as possible.
Thanks.
My contact phone: 1 - 613 -2314241

1. My COmputer Configuration
Hardware Brand: TARGA Traveller C50 NoteBook
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Build 2600
OS Manufacturer Microsoft Corporation
System Name ZHANG
System Manufacturer Intel Corporation
System Model Montara System SV/CR Boards
System Type X86-based PC
Processor x86 Family 6 Model 9 Stepping 5
GenuineIntel ~1499 Mhz
BIOS Version/Date Phoenix Technologies LTD 1.0C-
2973-0812, 2003-10-2
SMBIOS Version 2.31
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale People's Republic of China
Hardware Abstraction Layer Version = "5.1.2600.0
(xpclient.010817-1148)"
User Name ZHANG\zhch
Time Zone Eastern Daylight Time
Total Physical Memory 256.00 MB
Available Physical Memory 102.88 MB
Total Virtual Memory 852.12 MB
Available Virtual Memory 542.29 MB
Page File Space 605.70 MB
Page File C:\pagefile.sys

2. Sound Card Configuration
System Information report written at: 2004-7-28
16:21:44
System Name: ZHANG
Driver Setup: wdm_a361.exe
[Sound Device]

Item Value
Name Realtek AC'97 Audio
Manufacturer Realtek
Status OK
PNP Device ID
PCI\VEN_8086&DEV_24C5&SUBSYS_29421509&REV_03
\3&61AAA01&0&FD
I/O Port 0x00001C00-0x00001CFF
I/O Port 0x000018C0-0x000018FF
Memory Address 0xE0100C00-0xE0100DFF
Memory Address 0xE0100800-0xE01008FF
IRQ Channel IRQ 3
Driver c:\windows\system32\drivers\alcxwdm.sys
(5.10.5630, 612.28 KB (626,977 bytes), 2004-7-28 10:45)

3. SYMPTOMS
When I start my computer, everything is OK.
However,after about half hour,
the sound appears to be distorted or scratchy. Then
there will be the following two symptoms:
(1)Some times, a sound appears to play, but I do not
hear anything;
(2)Many times, the computer can not play a sound, and
I receive a sound-related error message : "Windows cannot
play the %systemroot%\media\windows XP Ding.wav file.
The file may be damaged or may use an unrecognized
compression format. To resolve this problem,replace the
file or use Add/Remove Programs in Control Panel to
install Audio Compression."

Responses to "Realtek AC'97 Audio Problem in Windows XP"

kirsty

Guest
Posts: n/a

Realtek AC'97 Audio Problem in Windows XP

Posted: 07-29-2004, 09:32 AM

hey i hear ya
i also have a realtek ac'97 sound card and it has the same
symtoms as yours. but ive noticed these symtoms after ive
installed an driver update from realtek. you might want to
contact realtek instead or see if they have a patch or
update for this problem.

>-----Original Message-----
>Realtek AC'97 Audio Problem in Windows XP
>
>I want to get your technical support as soon as possible.
>Thanks.
>My contact phone: 1 - 613 -2314241
>
>1. My COmputer Configuration
> Hardware Brand: TARGA Traveller C50 NoteBook
> OS Name Microsoft Windows XP Professional
> Version 5.1.2600 Build 2600
> OS Manufacturer Microsoft Corporation
> System Name ZHANG
> System Manufacturer Intel Corporation
> System Model Montara System SV/CR Boards
> System Type X86-based PC
> Processor x86 Family 6 Model 9 Stepping 5
>GenuineIntel ~1499 Mhz
> BIOS Version/Date Phoenix Technologies LTD 1.0C-
>2973-0812, 2003-10-2
> SMBIOS Version 2.31
> Windows Directory C:\WINDOWS
> System Directory C:\WINDOWS\System32
> Boot Device \Device\HarddiskVolume1
> Locale People's Republic of China
> Hardware Abstraction Layer Version = "5.1.2600.0
>(xpclient.010817-1148)"
> User Name ZHANG\zhch
> Time Zone Eastern Daylight Time
> Total Physical Memory 256.00 MB
> Available Physical Memory 102.88 MB
> Total Virtual Memory 852.12 MB
> Available Virtual Memory 542.29 MB
> Page File Space 605.70 MB
> Page File C:\pagefile.sys
>
>2. Sound Card Configuration
> System Information report written at: 2004-7-28
>16:21:44
> System Name: ZHANG
> Driver Setup: wdm_a361.exe
> [Sound Device]
>
> Item Value
> Name Realtek AC'97 Audio
> Manufacturer Realtek
> Status OK
> PNP Device ID
> PCI\VEN_8086&DEV_24C5&SUBSYS_29421509&REV_03
>\3&61AAA01&0&FD
> I/O Port 0x00001C00-0x00001CFF
> I/O Port 0x000018C0-0x000018FF
> Memory Address 0xE0100C00-0xE0100DFF
> Memory Address 0xE0100800-0xE01008FF
> IRQ Channel IRQ 3
> Driver c:\windows\system32\drivers\alcxwdm.sys
>(5.10.5630, 612.28 KB (626,977 bytes), 2004-7-28 10:45)
>
>
>3. SYMPTOMS
> When I start my computer, everything is OK.
>However,after about half hour,
> the sound appears to be distorted or scratchy. Then
>there will be the following two symptoms:
> (1)Some times, a sound appears to play, but I do not
>hear anything;
> (2)Many times, the computer can not play a sound, and
>I receive a sound-related error message : "Windows cannot
>play the %systemroot%\media\windows XP Ding.wav file.
>The file may be damaged or may use an unrecognized
>compression format. To resolve this problem,replace the
>file or use Add/Remove Programs in Control Panel to
>install Audio Compression."
>
>
>
>
>.
>

shzch

Guest
Posts: n/a

Realtek AC'97 Audio Problem in Windows XP

Posted: 07-29-2004, 05:29 PM

But I have intsalled the latest RealTek AC'97 Audio
driver from RealTek web site.
Would you please send me your driver:shzch@sympatico.ca
Thanks.

>-----Original Message-----
>hey i hear ya
>i also have a realtek ac'97 sound card and it has the

same

>symtoms as yours. but ive noticed these symtoms after ive
>installed an driver update from realtek. you might want

>contact realtek instead or see if they have a patch or
>update for this problem.
>
>>-----Original Message-----
>>Realtek AC'97 Audio Problem in Windows XP
>>
>>I want to get your technical support as soon as

possible.

>>Thanks.
>>My contact phone: 1 - 613 -2314241
>>
>>1. My COmputer Configuration
>> Hardware Brand: TARGA Traveller C50 NoteBook
>> OS Name Microsoft Windows XP Professional
>> Version 5.1.2600 Build 2600
>> OS Manufacturer Microsoft Corporation
>> System Name ZHANG
>> System Manufacturer Intel Corporation
>> System Model Montara System SV/CR Boards
>> System Type X86-based PC
>> Processor x86 Family 6 Model 9 Stepping 5
>>GenuineIntel ~1499 Mhz
>> BIOS Version/Date Phoenix Technologies LTD 1.0C-
>>2973-0812, 2003-10-2
>> SMBIOS Version 2.31
>> Windows Directory C:\WINDOWS
>> System Directory C:\WINDOWS\System32
>> Boot Device \Device\HarddiskVolume1
>> Locale People's Republic of China
>> Hardware Abstraction Layer Version = "5.1.2600.0
>>(xpclient.010817-1148)"
>> User Name ZHANG\zhch
>> Time Zone Eastern Daylight Time
>> Total Physical Memory 256.00 MB
>> Available Physical Memory 102.88 MB
>> Total Virtual Memory 852.12 MB
>> Available Virtual Memory 542.29 MB
>> Page File Space 605.70 MB
>> Page File C:\pagefile.sys
>>
>>2. Sound Card Configuration
>> System Information report written at: 2004-7-28
>>16:21:44
>> System Name: ZHANG
>> Driver Setup: wdm_a361.exe
>> [Sound Device]
>>
>> Item Value
>> Name Realtek AC'97 Audio
>> Manufacturer Realtek
>> Status OK
>> PNP Device ID
>> PCI\VEN_8086&DEV_24C5&SUBSYS_29421509&REV_03
>>\3&61AAA01&0&FD
>> I/O Port 0x00001C00-0x00001CFF
>> I/O Port 0x000018C0-0x000018FF
>> Memory Address 0xE0100C00-0xE0100DFF
>> Memory Address 0xE0100800-0xE01008FF
>> IRQ Channel IRQ 3
>> Driver c:\windows\system32\drivers\alcxwdm.sys
>>(5.10.5630, 612.28 KB (626,977 bytes), 2004-7-28 10:45)

>>
>>
>>3. SYMPTOMS
>> When I start my computer, everything is OK.
>>However,after about half hour,
>> the sound appears to be distorted or scratchy. Then
>>there will be the following two symptoms:
>> (1)Some times, a sound appears to play, but I do not
>>hear anything;
>> (2)Many times, the computer can not play a sound,

and

>>I receive a sound-related error message : "Windows

cannot

>>play the %systemroot%\media\windows XP Ding.wav file.
>>The file may be damaged or may use an unrecognized
>>compression format. To resolve this problem,replace the
>>file or use Add/Remove Programs in Control Panel to
>>install Audio Compression."
>>
>>
>>
>>
>>.
>>
>.
>

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