Remote Assistance

Hi,

we just got 4 Vista Notebooks into the IT Department, for our pleasure
- i mean for testing purposes.

as i'm working partially in user helpdesk, i use the remote assistance
frequently, for which i had a shortcut on my XP machine, and i just
had to enter the computers name i wanted to connect to.

this link doesn't work in vista now and i always need to go throug

start>help & support> search for remote assistance > two links deeper
i can enter the computer name.

That takes a lomg time. Is there a direct link i can use, to open the
remote assistance faster?

Thanks,

Markus

Press the windows key (or open the start menu, or run box with Win key + r,
whatever) then type "mstsc" in the start search box. I opt for the run box
because it remembers the last command and I don't have to type it again.

Robert Firth
http://www.winvistainfo.org

"m-arx" <meier.markus@gmail.com> wrote in message
news:1186566599.433165.187490@d55g2000hsg.googlegr oups.com...

> Hi,
>
> we just got 4 Vista Notebooks into the IT Department, for our pleasure
> - i mean for testing purposes.
>
> as i'm working partially in user helpdesk, i use the remote assistance
> frequently, for which i had a shortcut on my XP machine, and i just
> had to enter the computers name i wanted to connect to.
>
> this link doesn't work in vista now and i always need to go throug
>
> start>help & support> search for remote assistance > two links deeper
> i can enter the computer name.
>
> That takes a lomg time. Is there a direct link i can use, to open the
> remote assistance faster?
>
> Thanks,
>
> Markus
>

Hi,

One small correction, mstsc is Remote Desktop, msra opens Remote Assitance.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Robert Firth" <webmaster@winvistainfo.org> wrote in message
news:686670FD-8CE0-4290-9BC0-4E21B5EC3404@microsoft.com...

> Press the windows key (or open the start menu, or run box with Win key +
> r, whatever) then type "mstsc" in the start search box. I opt for the run
> box because it remembers the last command and I don't have to type it
> again.
>
> Robert Firth
> http://www.winvistainfo.org
>
> "m-arx" <meier.markus@gmail.com> wrote in message
> news:1186566599.433165.187490@d55g2000hsg.googlegr oups.com...

>

Yeah, I realized that. I was trying to figure out what remote assistance
would be since I haven't used it, or RD. Good to know. And Mr. Rogers saves
the day again!

Robert Firth
http://www.winvistainfo.org

"Rick Rogers" <rick@mvps.org> wrote in message
news:%23tZdQRa2HHA.3400@TK2MSFTNGP03.phx.gbl...

> Hi,
>
> One small correction, mstsc is Remote Desktop, msra opens Remote
> Assitance.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Robert Firth" <webmaster@winvistainfo.org> wrote in message
> news:686670FD-8CE0-4290-9BC0-4E21B5EC3404@microsoft.com...

>

One small correction, that should say "only RD", not "or RD". I have used
remote desktop. But that isn't important. Typos just drive me crazy.

Robert Firth
http://www.winvistainfo.org

"Robert Firth" <webmaster@winvistainfo.org> wrote in message
news:uX50OUa2HHA.5772@TK2MSFTNGP02.phx.gbl...

> Yeah, I realized that. I was trying to figure out what remote assistance
> would be since I haven't used it, only RD. Good to know. And Mr. Rogers
> saves the day again!
>
> Robert Firth
> http://www.winvistainfo.org
>
> "Rick Rogers" <rick@mvps.org> wrote in message
> news:%23tZdQRa2HHA.3400@TK2MSFTNGP03.phx.gbl...

>

On 8 Aug., 12:19, "Robert Firth" <webmas...@winvistainfo.org> wrote:

> One small correction, that should say "only RD", not "or RD". I have used
> remote desktop. But that isn't important. Typos just drive me crazy.
>
> Robert Firthhttp://www.winvistainfo.org
>
> "Robert Firth" <webmas...@winvistainfo.org> wrote in message
>
> news:uX50OUa2HHA.5772@TK2MSFTNGP02.phx.gbl...
>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

Thanks, that helps me alot.

Hi ,

I am in a windows 2003 Domain and have the following problem when using
remote assistance:

I can offer remote assistance to all Xp workstations but not to any Windows
Vista workstation. When I offer remote assistance to a windows Vista machine
I receive an error stating that " your offer to help could not be sent".

My Windows Vista workstations are running Windows Vista Enterprise Edition
with SP1.

Any idea what is causing this behavour?


--
Urvin

This KB perhaps?
http://support.microsoft.com/kb/947206

--
All the best,
SG

Is your computer system ready for Vista?
https://winqual.microsoft.com/hcl/
Want to keep up with the latest news from MS?
http://news.google.com/nwshp?tab=wn&ned=us&topic=t
Just type in Microsoft

"Urvin" <Urvin@discussions.microsoft.com> wrote in message
news:93F47167-CA52-4BFB-B4E8-9DC303A2ED8B@microsoft.com...

> Hi ,
>
> I am in a windows 2003 Domain and have the following problem when using
> remote assistance:
>
> I can offer remote assistance to all Xp workstations but not to any
> Windows
> Vista workstation. When I offer remote assistance to a windows Vista
> machine
> I receive an error stating that " your offer to help could not be sent".
>
> My Windows Vista workstations are running Windows Vista Enterprise Edition
> with SP1.
>
> Any idea what is causing this behavour?
>
>
> --
> Urvin
>