Repeated Install, Remove/Reboot, Install XP Fax Component

> You may have Security Database corruption, a common problem experienced by
> many who attempt to re-install the Fax service after applying SP2; I've seen
> several reports that lead me to think the same thing might happen after SP3
> is installed, but the jury is still out on that. In these cases there is
> no error message during the installation (distinguishing this from the very
> common problem where the installation routine states it cannot find the
> necessary files). The installation appears to proceed without error, but
> when it is over there is no fax printer listed in Printers & Faxes and any
> attempt to send a fax results in the error message "Fax server information
> cannot be retrieved. The Fax Wizard will now close." This problem appears to
> occur because the security data base is corrupted as documented here:
>
> http://support.microsoft.com/kb/884018/EN-US/
> You cannot add a Windows component in Windows XP
>
> This article describes a hotfix users can obtain that might fix the problem
> and states that Microsoft does NOT recommend simply running the Esentutl.exe
> utility (also referred to in the article, it can repair/rebuild the corrupt
> file) to recover from security database corruption.
>
> You can either:
>
> 1. Get the hotfix mentioned in the KB article and install it. Microsoft
> waives any charges for support calls to get supported hotfixes
> listed in Knowledge Base articles.
>
> 2. Try this procedure using the Esentutl.exe utility mentioned in the KB
> article to fix the bad database file:
>
> http://h10025.www1.hp.com/ewfrf/wc/g...name=c00270202
> HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software
>
> I can report that the Esentutl utility has corrected the problem in a number
> of cases, HOWEVER, note that Microsoft recommends against using the utility
> and would prefer you try the hotfix.
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Live at Hot Licks - www.badnewsbluesband.com
>
> "g45" <g45@discussions.microsoft.com> wrote in message
> news:6C1D7D76-585A-4A38-AB5A-A5179343D4F0@microsoft.com...

> > Hello, while I bought an eMachine with XP Home Sp2 preloaded in 2006, I

> only

> > started using the fax services this year. Through Remove/Install Windows
> > Components, I installed the component and it works well UNTILL I shutdown

> for

> > the day and reboot the next day. The next day the OS says it cannot find

> a

> > fax printer. My current work-around is to go back to Remove/Install and
> > REMOVE the component, reboot, then RE-install the component and

> reconfigure

> > the fax. During the RE-install the OS requests the insertion of my
> > manufacturer's XP disk so that it can search for a DLL in the i386

> directory.

> >
> > Since my purchase of this PC, I have conscientiously installed ALL
> > recommended XP updates.
> >
> > What is the problem?
> >
> > Thx, in advance
> > g45

>
>
>

> Thx, Hal, I had read about this security database corruption problem when

> scanned this Newsgroups, but I did not think it applied to me. The SP2

> pre-installed on the PC when I purchased it in 2006. When I "added" the

> component, it worked very well for a couple of months. Then, it stop

> well, then it would not work at all after shutdown. You may be right in

> suspicion about SP3. XP appeared to upgrade successfully, i.e., no error
> messages, but since the upgrade there are several areas of "changed"

> with the fax component being one. I shall try the hot fix as you

>
> I appreciate your help and the Newsgroup's commitment to assisting Windows
> end-users.
>
> g45
>
> P.S. I bought a VAIO with Vista Business preloaded. The fax component on
> it is starting to exhibit unpredictable behavior. Again, it has been

> updating the system with the recommended changes.
>
> "Hal Hostetler [MVP P/I]" wrote:
>

> > You may have Security Database corruption, a common problem experienced

> > many who attempt to re-install the Fax service after applying SP2; I've

> > several reports that lead me to think the same thing might happen after

> > is installed, but the jury is still out on that. In these cases there

> > no error message during the installation (distinguishing this from the

> > common problem where the installation routine states it cannot find the
> > necessary files). The installation appears to proceed without error, but
> > when it is over there is no fax printer listed in Printers & Faxes and

> > attempt to send a fax results in the error message "Fax server

> > cannot be retrieved. The Fax Wizard will now close." This problem

> > occur because the security data base is corrupted as documented here:
> >
> > http://support.microsoft.com/kb/884018/EN-US/
> > You cannot add a Windows component in Windows XP
> >
> > This article describes a hotfix users can obtain that might fix the

> > and states that Microsoft does NOT recommend simply running the

> > utility (also referred to in the article, it can repair/rebuild the

> > file) to recover from security database corruption.
> >
> > You can either:
> >
> > 1. Get the hotfix mentioned in the KB article and install it. Microsoft
> > waives any charges for support calls to get supported hotfixes
> > listed in Knowledge Base articles.
> >
> > 2. Try this procedure using the Esentutl.exe utility mentioned in the KB
> > article to fix the bad database file:
> >
> >

> > HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software
> >
> > I can report that the Esentutl utility has corrected the problem in a

> > of cases, HOWEVER, note that Microsoft recommends against using the

> > and would prefer you try the hotfix.
> >
> > Hal
> > --
> > Hal Hostetler, CPBE -- hhh@kvoa.com
> > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > http://www.kvoa.com -- "When News breaks, we fix it!"
> > KVOA Television, Tucson, AZ. NBC Channel 4
> > Live at Hot Licks - www.badnewsbluesband.com
> >
> > "g45" <g45@discussions.microsoft.com> wrote in message
> > news:6C1D7D76-585A-4A38-AB5A-A5179343D4F0@microsoft.com...

> > > Hello, while I bought an eMachine with XP Home Sp2 preloaded in 2006,

> > only

> > > started using the fax services this year. Through Remove/Install

> > > Components, I installed the component and it works well UNTILL I

> > for

> > > the day and reboot the next day. The next day the OS says it cannot

> > a

> > > fax printer. My current work-around is to go back to Remove/Install

> > > REMOVE the component, reboot, then RE-install the component and

> > reconfigure

> > > the fax. During the RE-install the OS requests the insertion of my
> > > manufacturer's XP disk so that it can search for a DLL in the i386

> > directory.

> > >
> > > Since my purchase of this PC, I have conscientiously installed ALL
> > > recommended XP updates.
> > >
> > > What is the problem?
> > >
> > > Thx, in advance
> > > g45

> >
> >
> >

> If you've already applied SP3, the hotfix is included and won't install. If
> SP3 is the culprit, the only solution I've seen to the problem is to remove
> it. If you go this route and it fixes the problem, please let me know so I
> have a little more ammo to use the next time I'm able to talk to the
> developers.
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Live at Hot Licks - www.badnewsbluesband.com
>
> "g45" <g45@discussions.microsoft.com> wrote in message
> news:86EB9657-ED4A-4FF2-B2C2-A19B0A97A0FB@microsoft.com...

> > Thx, Hal, I had read about this security database corruption problem when

> I

> > scanned this Newsgroups, but I did not think it applied to me. The SP2

> was

> > pre-installed on the PC when I purchased it in 2006. When I "added" the

> fax

> > component, it worked very well for a couple of months. Then, it stop

> working

> > well, then it would not work at all after shutdown. You may be right in

> your

> > suspicion about SP3. XP appeared to upgrade successfully, i.e., no error
> > messages, but since the upgrade there are several areas of "changed"

> activity

> > with the fax component being one. I shall try the hot fix as you

> recommend.

> >
> > I appreciate your help and the Newsgroup's commitment to assisting Windows
> > end-users.
> >
> > g45
> >
> > P.S. I bought a VAIO with Vista Business preloaded. The fax component on
> > it is starting to exhibit unpredictable behavior. Again, it has been

> since

> > updating the system with the recommended changes.
> >
> > "Hal Hostetler [MVP P/I]" wrote:
> >

> > > You may have Security Database corruption, a common problem experienced

> by

> > > many who attempt to re-install the Fax service after applying SP2; I've

> seen

> > > several reports that lead me to think the same thing might happen after

> SP3

> > > is installed, but the jury is still out on that. In these cases there

> is

> > > no error message during the installation (distinguishing this from the

> very

> > > common problem where the installation routine states it cannot find the
> > > necessary files). The installation appears to proceed without error, but
> > > when it is over there is no fax printer listed in Printers & Faxes and

> any

> > > attempt to send a fax results in the error message "Fax server

> information

> > > cannot be retrieved. The Fax Wizard will now close." This problem

> appears to

> > > occur because the security data base is corrupted as documented here:
> > >
> > > http://support.microsoft.com/kb/884018/EN-US/
> > > You cannot add a Windows component in Windows XP
> > >
> > > This article describes a hotfix users can obtain that might fix the

> problem

> > > and states that Microsoft does NOT recommend simply running the

> Esentutl.exe

> > > utility (also referred to in the article, it can repair/rebuild the

> corrupt

> > > file) to recover from security database corruption.
> > >
> > > You can either:
> > >
> > > 1. Get the hotfix mentioned in the KB article and install it. Microsoft
> > > waives any charges for support calls to get supported hotfixes
> > > listed in Knowledge Base articles.
> > >
> > > 2. Try this procedure using the Esentutl.exe utility mentioned in the KB
> > > article to fix the bad database file:
> > >
> > >

> http://h10025.www1.hp.com/ewfrf/wc/g...name=c00270202

> > > HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software
> > >
> > > I can report that the Esentutl utility has corrected the problem in a

> number

> > > of cases, HOWEVER, note that Microsoft recommends against using the

> utility

> > > and would prefer you try the hotfix.
> > >
> > > Hal
> > > --
> > > Hal Hostetler, CPBE -- hhh@kvoa.com
> > > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > > http://www.kvoa.com -- "When News breaks, we fix it!"
> > > KVOA Television, Tucson, AZ. NBC Channel 4
> > > Live at Hot Licks - www.badnewsbluesband.com
> > >
> > > "g45" <g45@discussions.microsoft.com> wrote in message
> > > news:6C1D7D76-585A-4A38-AB5A-A5179343D4F0@microsoft.com...
> > > > Hello, while I bought an eMachine with XP Home Sp2 preloaded in 2006,

> I

> > > only
> > > > started using the fax services this year. Through Remove/Install

> Windows

> > > > Components, I installed the component and it works well UNTILL I

> shutdown

> > > for
> > > > the day and reboot the next day. The next day the OS says it cannot

> find

> > > a
> > > > fax printer. My current work-around is to go back to Remove/Install

> and

> > > > REMOVE the component, reboot, then RE-install the component and
> > > reconfigure
> > > > the fax. During the RE-install the OS requests the insertion of my
> > > > manufacturer's XP disk so that it can search for a DLL in the i386
> > > directory.
> > > >
> > > > Since my purchase of this PC, I have conscientiously installed ALL
> > > > recommended XP updates.
> > > >
> > > > What is the problem?
> > > >
> > > > Thx, in advance
> > > > g45
> > >
> > >
> > >

>
>
>

> So far, Hal, your recommendation to remove SP3 is not only working for the
> Fax Services Component, I don't get as many "hungapp" error messages or
> delayed responses with calls on my commonly used applications, e.g.,

> Windows Live, Adobe, etc.
>
> I really appreciate this help.
>
> g45
>
> "Hal Hostetler [MVP P/I]" wrote:
>

> > If you've already applied SP3, the hotfix is included and won't install.

> > SP3 is the culprit, the only solution I've seen to the problem is to

> > it. If you go this route and it fixes the problem, please let me know

> > have a little more ammo to use the next time I'm able to talk to the
> > developers.
> >
> > Hal
> > --
> > Hal Hostetler, CPBE -- hhh@kvoa.com
> > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > http://www.kvoa.com -- "When News breaks, we fix it!"
> > KVOA Television, Tucson, AZ. NBC Channel 4
> > Live at Hot Licks - www.badnewsbluesband.com
> >
> > "g45" <g45@discussions.microsoft.com> wrote in message
> > news:86EB9657-ED4A-4FF2-B2C2-A19B0A97A0FB@microsoft.com...

> > > Thx, Hal, I had read about this security database corruption problem

> > I

> > > scanned this Newsgroups, but I did not think it applied to me. The

> > was

> > > pre-installed on the PC when I purchased it in 2006. When I "added"

> > fax

> > > component, it worked very well for a couple of months. Then, it stop

> > working

> > > well, then it would not work at all after shutdown. You may be right

> > your

> > > suspicion about SP3. XP appeared to upgrade successfully, i.e., no

> > > messages, but since the upgrade there are several areas of "changed"

> > activity

> > > with the fax component being one. I shall try the hot fix as you

> > recommend.

> > >
> > > I appreciate your help and the Newsgroup's commitment to assisting

> > > end-users.
> > >
> > > g45
> > >
> > > P.S. I bought a VAIO with Vista Business preloaded. The fax

> > > it is starting to exhibit unpredictable behavior. Again, it has been

> > since

> > > updating the system with the recommended changes.
> > >
> > > "Hal Hostetler [MVP P/I]" wrote:
> > >
> > > > You may have Security Database corruption, a common problem

> > by

> > > > many who attempt to re-install the Fax service after applying SP2;

> > seen

> > > > several reports that lead me to think the same thing might happen

> > SP3

> > > > is installed, but the jury is still out on that. In these cases

> > is

> > > > no error message during the installation (distinguishing this from

> > very

> > > > common problem where the installation routine states it cannot find

> > > > necessary files). The installation appears to proceed without error,

> > > > when it is over there is no fax printer listed in Printers & Faxes

> > any

> > > > attempt to send a fax results in the error message "Fax server

> > information

> > > > cannot be retrieved. The Fax Wizard will now close." This problem

> > appears to

> > > > occur because the security data base is corrupted as documented

> > > >
> > > > http://support.microsoft.com/kb/884018/EN-US/
> > > > You cannot add a Windows component in Windows XP
> > > >
> > > > This article describes a hotfix users can obtain that might fix the

> > problem

> > > > and states that Microsoft does NOT recommend simply running the

> > Esentutl.exe

> > > > utility (also referred to in the article, it can repair/rebuild the

> > corrupt

> > > > file) to recover from security database corruption.
> > > >
> > > > You can either:
> > > >
> > > > 1. Get the hotfix mentioned in the KB article and install it.

> > > > waives any charges for support calls to get supported hotfixes
> > > > listed in Knowledge Base articles.
> > > >
> > > > 2. Try this procedure using the Esentutl.exe utility mentioned in

> > > > article to fix the bad database file:
> > > >
> > > >

> >

> > > > HP and Compaq Notebook PCs: Unable to Install Windows XP Fax

> > > >
> > > > I can report that the Esentutl utility has corrected the problem in

> > number

> > > > of cases, HOWEVER, note that Microsoft recommends against using the

> > utility

> > > > and would prefer you try the hotfix.
> > > >
> > > > Hal
> > > > --
> > > > Hal Hostetler, CPBE -- hhh@kvoa.com
> > > > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > > > http://www.kvoa.com -- "When News breaks, we fix it!"
> > > > KVOA Television, Tucson, AZ. NBC Channel 4
> > > > Live at Hot Licks - www.badnewsbluesband.com
> > > >
> > > > "g45" <g45@discussions.microsoft.com> wrote in message
> > > > news:6C1D7D76-585A-4A38-AB5A-A5179343D4F0@microsoft.com...
> > > > > Hello, while I bought an eMachine with XP Home Sp2 preloaded in

> > I

> > > > only
> > > > > started using the fax services this year. Through Remove/Install

> > Windows

> > > > > Components, I installed the component and it works well UNTILL I

> > shutdown

> > > > for
> > > > > the day and reboot the next day. The next day the OS says it

> > find

> > > > a
> > > > > fax printer. My current work-around is to go back to

> > and

> > > > > REMOVE the component, reboot, then RE-install the component and
> > > > reconfigure
> > > > > the fax. During the RE-install the OS requests the insertion of

> > > > > manufacturer's XP disk so that it can search for a DLL in the i386
> > > > directory.
> > > > >
> > > > > Since my purchase of this PC, I have conscientiously installed ALL
> > > > > recommended XP updates.
> > > > >
> > > > > What is the problem?
> > > > >
> > > > > Thx, in advance
> > > > > g45
> > > >
> > > >
> > > >

> >
> >
> >