Resetting passwords for Vista Home Premium

My son in law just received his new laptop (Dell Inspiron) he set up a user
account and proceeded to connect to his wireless router. All went well until
he installed the trial version of the Mcaffee software. After this
installation his windows password would not work ( error says that user name
or password is incorrect. If we try to login under administrator it tell us
the administrator account is disabled. Dell support has been no help and we
are not able to use the machine.
Any suggestions would be greatly appreciated. We know the password he used
was correct because he restarted the machine multiple times while doing the
new machine setup.

Hello John,
Reboot into Safe Mode and try to logon with either his user account or the
administrator account.
The rules in Safe Mode may allow the disabled administartor account to be
used for logon under certain scenarios.
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
|>Thread-Topic: Resetting passwords for Vista Home Premium
|>thread-index: AcdV0qVeGDAoU7q3SiC3gp63iLUKYg==
|>X-WBNR-Posting-Host: 63.119.46.18
|>From: =?Utf-8?B?Sm9oblA=?= <JohnP@discussions.microsoft.com>
|>Subject: Resetting passwords for Vista Home Premium
|>Date: Wed, 21 Feb 2007 08:09:20 -0800
|>Lines: 10
|>Message-ID: <1A3C5C6D-6F40-434F-B928-C96BB4263E97@microsoft.com>
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|>X-Tomcat-NG:
microsoft.public.windows.vista.administration_acco unts_passwords
|>
|>My son in law just received his new laptop (Dell Inspiron) he set up a
user
|>account and proceeded to connect to his wireless router. All went well
until
|>he installed the trial version of the Mcaffee software. After this
|>installation his windows password would not work ( error says that user
name
|>or password is incorrect. If we try to login under administrator it tell
us
|>the administrator account is disabled. Dell support has been no help and
we
|>are not able to use the machine.
|>Any suggestions would be greatly appreciated. We know the password he
used
|>was correct because he restarted the machine multiple times while doing
the
|>new machine setup.
|>

I tried this and it didn't seem to work, I just bought my Inspiron 1501 and I
also haven't been able to use it and Dell is no help to me either, they said
they would call back in 2 hours and it has been three days...I have the
windows vista home basic and I tried the Safe Mode login on to my account and
it still gives me the same message "user id or password are incorrect" Help!


Do I need to go into Safe mode and then choose the Administrator logon at
that point, I tried this as well but don't exactly remember where I had the
option of choosing Admin and don't remember if I was in Safe mode at the time
and I received the Administrator is disabled. I have tried so many different
things and nothing seems to be working.

""Darrell Gorter[MSFT]"" wrote:

> Hello John,
> Reboot into Safe Mode and try to logon with either his user account or the
> administrator account.
> The rules in Safe Mode may allow the disabled administartor account to be
> used for logon under certain scenarios.
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------
> |>Thread-Topic: Resetting passwords for Vista Home Premium
> |>thread-index: AcdV0qVeGDAoU7q3SiC3gp63iLUKYg==
> |>X-WBNR-Posting-Host: 63.119.46.18
> |>From: =?Utf-8?B?Sm9oblA=?= <JohnP@discussions.microsoft.com>
> |>Subject: Resetting passwords for Vista Home Premium
> |>Date: Wed, 21 Feb 2007 08:09:20 -0800
> |>Lines: 10
> |>Message-ID: <1A3C5C6D-6F40-434F-B928-C96BB4263E97@microsoft.com>
> |>MIME-Version: 1.0
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> |> charset="Utf-8"
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> |>Newsgroups:
> microsoft.public.windows.vista.administration_acco unts_passwords
> |>Path: TK2MSFTNGHUB02.phx.gbl
> |>Xref: TK2MSFTNGHUB02.phx.gbl
> microsoft.public.windows.vista.administration_acco unts_passwords:968
> |>NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> |>X-Tomcat-NG:
> microsoft.public.windows.vista.administration_acco unts_passwords
> |>
> |>My son in law just received his new laptop (Dell Inspiron) he set up a
> user
> |>account and proceeded to connect to his wireless router. All went well
> until
> |>he installed the trial version of the Mcaffee software. After this
> |>installation his windows password would not work ( error says that user
> name
> |>or password is incorrect. If we try to login under administrator it tell
> us
> |>the administrator account is disabled. Dell support has been no help and
> we
> |>are not able to use the machine.
> |>Any suggestions would be greatly appreciated. We know the password he
> used
> |>was correct because he restarted the machine multiple times while doing
> the
> |>new machine setup.
> |>
>
>

Hello,
You are talking about a completely different scenario.
Logging on in Safe Mode with a disabled administrator account only works if
there are no local administrators left on the machine.
If there are other local administrator accounts, then the disabled
administrator account is still disabled even in Safe Mode.
With the reference to the account being disabled in Safe Mode your issue
appears to be a forgotten password and I can't help with that.
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
|>Thread-Topic: Resetting passwords for Vista Home Premium
|>thread-index: AcdnwIqGGL6OXSdNTAmCntrO6nhgbQ==
|>X-WBNR-Posting-Host: 65.173.228.40
|>From: =?Utf-8?B?anVkZHVubg==?= <juddunn@discussions.microsoft.com>
|>References: <1A3C5C6D-6F40-434F-B928-C96BB4263E97@microsoft.com>
<MLmhUdfVHHA.2352@TK2MSFTNGHUB02.phx.gbl>
|>Subject: RE: Resetting passwords for Vista Home Premium
|>Date: Fri, 16 Mar 2007 04:45:05 -0700
|>Lines: 71
|>Message-ID: <8AA9C1E1-6441-459D-AB1D-4BDD6B2DBD5D@microsoft.com>
|>MIME-Version: 1.0
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|> charset="Utf-8"
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|>Importance: normal
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|>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
|>Newsgroups:
microsoft.public.windows.vista.administration_acco unts_passwords
|>Path: TK2MSFTNGHUB02.phx.gbl
|>Xref: TK2MSFTNGHUB02.phx.gbl
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|>X-Tomcat-NG:
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|>
|>I tried this and it didn't seem to work, I just bought my Inspiron 1501
and I
|>also haven't been able to use it and Dell is no help to me either, they
said
|>they would call back in 2 hours and it has been three days...I have the
|>windows vista home basic and I tried the Safe Mode login on to my account
and
|>it still gives me the same message "user id or password are incorrect"
Help!
|>
|>
|>Do I need to go into Safe mode and then choose the Administrator logon at
|>that point, I tried this as well but don't exactly remember where I had
the
|>option of choosing Admin and don't remember if I was in Safe mode at the
time
|>and I received the Administrator is disabled. I have tried so many
different
|>things and nothing seems to be working.
|>
|>""Darrell Gorter[MSFT]"" wrote:
|>
|>> Hello John,
|>> Reboot into Safe Mode and try to logon with either his user account or
the
|>> administrator account.
|>> The rules in Safe Mode may allow the disabled administartor account to
be
|>> used for logon under certain scenarios.
|>> Thanks,
|>> Darrell Gorter[MSFT]
|>>
|>> This posting is provided "AS IS" with no warranties, and confers no
rights
|>> --------------------
|>> |>Thread-Topic: Resetting passwords for Vista Home Premium
|>> |>thread-index: AcdV0qVeGDAoU7q3SiC3gp63iLUKYg==
|>> |>X-WBNR-Posting-Host: 63.119.46.18
|>> |>From: =?Utf-8?B?Sm9oblA=?= <JohnP@discussions.microsoft.com>
|>> |>Subject: Resetting passwords for Vista Home Premium
|>> |>Date: Wed, 21 Feb 2007 08:09:20 -0800
|>> |>Lines: 10
|>> |>Message-ID: <1A3C5C6D-6F40-434F-B928-C96BB4263E97@microsoft.com>
|>> |>MIME-Version: 1.0
|>> |>Content-Type: text/plain;
|>> |> charset="Utf-8"
|>> |>Content-Transfer-Encoding: 7bit
|>> |>X-Newsreader: Microsoft CDO for Windows 2000
|>> |>Content-Class: urn:content-classes:message
|>> |>Importance: normal
|>> |>Priority: normal
|>> |>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
|>> |>Newsgroups:
|>> microsoft.public.windows.vista.administration_acco unts_passwords
|>> |>Path: TK2MSFTNGHUB02.phx.gbl
|>> |>Xref: TK2MSFTNGHUB02.phx.gbl
|>> microsoft.public.windows.vista.administration_acco unts_passwords:968
|>> |>NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
|>> |>X-Tomcat-NG:
|>> microsoft.public.windows.vista.administration_acco unts_passwords
|>> |>
|>> |>My son in law just received his new laptop (Dell Inspiron) he set up
a
|>> user
|>> |>account and proceeded to connect to his wireless router. All went
well
|>> until
|>> |>he installed the trial version of the Mcaffee software. After this
|>> |>installation his windows password would not work ( error says that
user
|>> name
|>> |>or password is incorrect. If we try to login under administrator it
tell
|>> us
|>> |>the administrator account is disabled. Dell support has been no help
and
|>> we
|>> |>are not able to use the machine.
|>> |>Any suggestions would be greatly appreciated. We know the password he
|>> used
|>> |>was correct because he restarted the machine multiple times while
doing
|>> the
|>> |>new machine setup.
|>> |>
|>>
|>>
|>