shockwave

Posted: 08-23-2003, 03:45 AM

ladytunderin

Guest
Posts: n/a

hi,
i have tried on many occasions to install shockwave. when
it is finished downloading i am told that i have to
restart the computer for the installation to be complete.
So i restart the computer and when i go into a site that
requires the shockwave i am told that the computer has to
restart. I have tried uninstalling the program and then
reinstalling it. I have also tried to download the
shockwave from other sites. I have even gone so far as to
phone the 800 number and they are no help. does anyone
have any ideas for me to try before i throw the computer
through the window? I am using xp.
Ladytunderin

Responses to "shockwave"

Michael Solomon $MS-MVP Windows Shell/User$

Guest
Posts: n/a

Re: shockwave

Posted: 08-23-2003, 07:47 AM

You are doing this from an Administrator account aren't you because if you
are in a limited account, that's the likely reason for the problem.

First, open Internet Explorer, go to Tools, Internet Options and on the
General tab, click Delete Cookies, Delete Files and accept the option to
delete all offline content and click clear history.

Open Windows Explorer, click the plus sign next to the Windows folder, click
the plus sign next to System32, if you see a catroot2 folder, not catroot
but catroot2, rename the catroot2 folder to catroot2old; DO NOT RENAME THE
CATROOT FOLDER. Reboot the system and try again.

If the above fails, one again, open IE and perform the steps above then, if
you have any security software, firewalls, cookie blocking even antivirus
turn it off or otherwise disable it before downloading and installing
shockwave. NOTE: since you would be turning off your antivirus, it would be
advisable to only download the shockwave plug-in from the shockwave web
site. Once installed, if it tells you to reboot do so, then turn all your
security on again, especially your antivirus and then go to a shockwave
enabled site or the shockwave site itself and test to be sure it is
installed.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"ladytunderin" <ladytunderin@msn.com> wrote in message
news:048001c36920$929516a0$a601280a@phx.gbl...

> hi,
> i have tried on many occasions to install shockwave. when
> it is finished downloading i am told that i have to
> restart the computer for the installation to be complete.
> So i restart the computer and when i go into a site that
> requires the shockwave i am told that the computer has to
> restart. I have tried uninstalling the program and then
> reinstalling it. I have also tried to download the
> shockwave from other sites. I have even gone so far as to
> phone the 800 number and they are no help. does anyone
> have any ideas for me to try before i throw the computer
> through the window? I am using xp.
> Ladytunderin

Mrs S

Guest
Posts: n/a

shockwave

Posted: 05-13-2004, 04:29 AM

Someone please help......when I visit certain websites or
try to play games, I get a blank box with the little
colour circle thingy in the top of the box. Anyone know
what this is or how to fix it? I have tried downloading a
new flash player but it hasn't helped. I have adjusted
the security settings as well, still now luck. Any other
suggestions, it's driving me nut!!
Thanks In Advance

Will Denny

Guest
Posts: n/a

Re: shockwave

Posted: 05-13-2004, 05:25 AM

Hi

Have you tried the Macromedia Forums:

http://www.macromedia.com/support/forums/

--

Will Denny
MS-MVP Windows - Shell/User

"Mrs S" <anonymous@discussions.microsoft.com> wrote in message
news:c35601c4389a$84abb0e0$a401280a@phx.gbl...
| Someone please help......when I visit certain websites or
| try to play games, I get a blank box with the little
| colour circle thingy in the top of the box. Anyone know
| what this is or how to fix it? I have tried downloading a
| new flash player but it hasn't helped. I have adjusted
| the security settings as well, still now luck. Any other
| suggestions, it's driving me nut!!
| Thanks In Advance

*Vanguard*

Guest
Posts: n/a

Re: shockwave

Posted: 05-13-2004, 05:30 AM

Mrs S said in news:c35601c4389a$84abb0e0$a401280a@phx.gbl:

> Someone please help......when I visit certain websites or
> try to play games, I get a blank box with the little
> colour circle thingy in the top of the box. Anyone know
> what this is or how to fix it? I have tried downloading a
> new flash player but it hasn't helped. I have adjusted
> the security settings as well, still now luck. Any other
> suggestions, it's driving me nut!!
> Thanks In Advance

Your subject mentions "shockwave". Then you describe downloading and
installing "flash". So you never addressed the problem of not having
shockwave. You did an install of a *different* product. If shockwave
is what you need to make a web site functional then *shockwave* is what
you should install, NOT the flash player. Go back to macromedia.com and
install their shockwave control.

Also, some popup stoppers, ad blockers, and other security software that
you installed may block flash content. It is up to you to configure
those extras to always allow flash content or to whitelist those sites,
if whitelisting is a feature.

--
__________________________________________________ __________
*** Post replies to newsgroup. Share with others.
*** Email: domain = ".com" and append "=NEWS=" to Subject.
__________________________________________________ __________

taurarian

Guest
Posts: n/a

shockwave

Posted: 05-13-2004, 07:46 AM

You probably need the shockwave player not the flash
player.
http://www.macromedia.com/software/shockwaveplayer/
Hope it helps.
Kaylene

>-----Original Message-----
>Someone please help......when I visit certain websites

>try to play games, I get a blank box with the little
>colour circle thingy in the top of the box. Anyone know
>what this is or how to fix it? I have tried downloading

>new flash player but it hasn't helped. I have adjusted
>the security settings as well, still now luck. Any other
>suggestions, it's driving me nut!!
>Thanks In Advance
>.
>

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