SIGN IN PROBLEMS

I updated msn 4.7 a few months ago and got the error that
my user name is not valid, but on any other computer it
works just fine. I desided just to wait unitll version
6.0 came out. Now i get unable to sign in because of a
problem with your internet connection. HELP please!!!
thanks

>-----Original Message-----
>I updated msn 4.7 a few months ago and got the error that
>my user name is not valid, but on any other computer it
>works just fine. I desided just to wait unitll version
>6.0 came out. Now i get unable to sign in because of a
>problem with your internet connection. HELP please!!!
>thanks
>
>.
>

Greetings,

Here are some suggestions you might want to try/check then:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet. You may need to
re/add Messenger to the allowed list of programs in your firewall if this is the case.
3. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
4. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
5. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
6. Check your IE Internet Zone and cookie settings -- Open Internet Explorer, click the
Tools menu, then Internet Options, then click the Delete Files button, and when that's
complete click the Delete Cookies button. Then, click the Security tab, click Internet
(should already be selected), click the Default Level button, and then click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"tboneplayer" <tboneplayer7@msn.com> wrote in message
news:088201c350d8$f15fa0c0$a301280a@phx.gbl...

> I updated msn 4.7 a few months ago and got the error that
> my user name is not valid, but on any other computer it
> works just fine. I desided just to wait unitll version
> 6.0 came out. Now i get unable to sign in because of a
> problem with your internet connection. HELP please!!!
> thanks
>

Help!

I use an exchange version of Windows Messenger (4.7) and this morning, it
says that I cannot log in with my .net ID with this version of Messenger. I
am afraid to upgrade to 4.72 because our exchange service is picky about
different version. Is there a widespread problem or is it just me?

Thanks,
Brian

Greetings Brian,

As of October 15th, 2003 (yesterday), older clients prior to Messenger 4.7.2005 cannot
connect to the .NET Messenger network.

You'll need to upgrade to Windows Messenger 5.0 which supports both the Exchange IM and the
..NET Messenger network:
http://www.microsoft.com/windows/messenger/download.asp
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Brian" <brian_wolters@yahoo.com> wrote in message
news:eaCRJ89kDHA.1884@TK2MSFTNGP09.phx.gbl...

> Help!
>
> I use an exchange version of Windows Messenger (4.7) and this morning, it
> says that I cannot log in with my .net ID with this version of Messenger. I
> am afraid to upgrade to 4.72 because our exchange service is picky about
> different version. Is there a widespread problem or is it just me?
>
> Thanks,
> Brian
>
>

I tried 5.0 one time and it would not work with out companies exchange
messaging.

"Jonathan Kay [MVP]" <msnewsreplies@jonathankay.com> wrote in message
news:eHd1qcClDHA.2232@TK2MSFTNGP09.phx.gbl...

> Greetings Brian,
>
> As of October 15th, 2003 (yesterday), older clients prior to Messenger

4.7.2005 cannot

> connect to the .NET Messenger network.
>
> You'll need to upgrade to Windows Messenger 5.0 which supports both the

Exchange IM and the

> .NET Messenger network:
> http://www.microsoft.com/windows/messenger/download.asp
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
> "Brian" <brian_wolters@yahoo.com> wrote in message
> news:eaCRJ89kDHA.1884@TK2MSFTNGP09.phx.gbl...

it

Messenger. I

>
>

Hi Brian,

*Windows Messenger* 5 was just recently released, you're probably thinking of MSN Messenger
5, which does not support Exchange.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Brian" <brian_wolters@yahoo.com> wrote in message
news:%23hP5kwKlDHA.3320@tk2msftngp13.phx.gbl...

> I tried 5.0 one time and it would not work with out companies exchange
> messaging.
>
> "Jonathan Kay [MVP]" <msnewsreplies@jonathankay.com> wrote in message
> news:eHd1qcClDHA.2232@TK2MSFTNGP09.phx.gbl...

> 4.7.2005 cannot

> Exchange IM and the

> it

> Messenger. I

>
>

I can't sign in to either MSN IM or Windows Messenger.
When I try, it brings up an error stating that the ID or
the password is incorrect. I can sign in to hotmail and
receive
email, however. No one in the family can sign in to their
respective IM accounts.
I have tried everything I can think of to solve the problem.

Please.....give me some ideas!!!!

Mary
[dibbs@sbcglobal.net]

Greetings Mary,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Mary" <anonymous@discussions.microsoft.com> wrote in message
news:07f701c3ce29$66ecc5c0$a401280a@phx.gbl...

> I can't sign in to either MSN IM or Windows Messenger.
> When I try, it brings up an error stating that the ID or
> the password is incorrect. I can sign in to hotmail and
> receive
> email, however. No one in the family can sign in to their
> respective IM accounts.
> I have tried everything I can think of to solve the problem.
>
> Please.....give me some ideas!!!!
>
> Mary
> [dibbs@sbcglobal.net]

Everyone is having the same problem.....what's the common element? Could it be Microsoft just doesn't want to admit a problem? I had no problems at work but at home there is no messenger. I tried all the little tricks and fixes that the "expert" Jonathan Kay MVP from Microsoft Window's expert zone suggested and just like everyone else....it doesn't work. Microsoft wake up please!