Slow / Stalled email downloads
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>I have installed Outlook 2007 on Vista Business and am having great
> difficulty with some of my email accounts.
>
> Both Outlook 2007 and Windows mail download from certain POP3 boxes at
> ridiculously slow speeds
> (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages). Sometimes
> I
> receive error messages stating that the server reported an internal error,
> other times the client will continue to try and download but make little
> or
> no progress.
>
> This only happens to some of the mailboxes on a particualr ISP (Titan
> Internet), there does not appear to be any difference in settings between
> these and the mailboxes that work, have tried deleting and recreating the
> mailboxes.
>
> The ISP insists that there is no issue or any unusual settings on their
> systems.
>
> Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
> Try telnetting to the accounts and see if its equally slow when you manually
> access the messages that way. see
> http://pages.prodigy.net/michael_san...pop3telnet.htm
>
> also make sure any antivirus software is not set to scan email.
>
> steve
>
> "Vip" <Vip@discussions.microsoft.com> wrote in message
> news:6240018A-1E2E-4F7E-AA78-1FB236D33547@microsoft.com...> >I have installed Outlook 2007 on Vista Business and am having great>
> > difficulty with some of my email accounts.
> >
> > Both Outlook 2007 and Windows mail download from certain POP3 boxes at
> > ridiculously slow speeds
> > (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages). Sometimes
> > I
> > receive error messages stating that the server reported an internal error,
> > other times the client will continue to try and download but make little
> > or
> > no progress.
> >
> > This only happens to some of the mailboxes on a particualr ISP (Titan
> > Internet), there does not appear to be any difference in settings between
> > these and the mailboxes that work, have tried deleting and recreating the
> > mailboxes.
> >
> > The ISP insists that there is no issue or any unusual settings on their
> > systems.
> >
> > Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
> Hi Steve,
>
> Thanks for the suggestion. I tried using Trumpet Telnet but the password
> is
> rejected as "-ERR Unknown user or incorrect password" (the user was
> accepted
> with +OK)
>
> Have tried with other mailboxes taht work and also changed mail server
> password to a simple character only one, but to no avail.
>
> I assume (?) that my ISP doesn't allow Telnet.
>
> Any further ideas?
>
> Thanks,
>
> Vipul
>
> "Steve Cochran" wrote:
>>> Try telnetting to the accounts and see if its equally slow when you
>> manually
>> access the messages that way. see
>> http://pages.prodigy.net/michael_san...pop3telnet.htm
>>
>> also make sure any antivirus software is not set to scan email.
>>
>> steve
>>
>> "Vip" <Vip@discussions.microsoft.com> wrote in message
>> news:6240018A-1E2E-4F7E-AA78-1FB236D33547@microsoft.com...>> >I have installed Outlook 2007 on Vista Business and am having great>>
>> > difficulty with some of my email accounts.
>> >
>> > Both Outlook 2007 and Windows mail download from certain POP3 boxes at
>> > ridiculously slow speeds
>> > (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages).
>> > Sometimes
>> > I
>> > receive error messages stating that the server reported an internal
>> > error,
>> > other times the client will continue to try and download but make
>> > little
>> > or
>> > no progress.
>> >
>> > This only happens to some of the mailboxes on a particualr ISP (Titan
>> > Internet), there does not appear to be any difference in settings
>> > between
>> > these and the mailboxes that work, have tried deleting and recreating
>> > the
>> > mailboxes.
>> >
>> > The ISP insists that there is no issue or any unusual settings on their
>> > systems.
>> >
>> > Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
> Telnet is how the applications contact the POP3 server. You are just doing
> it manually, so if you can't get it to work manually, then WinMail won't be
> able to.
>
> You can also set up a log file via Tools | Options | Advanced | Maintenance
> and see if that helps at all.
>
> steve
>
> "Vip" <Vip@discussions.microsoft.com> wrote in message
> news:2DD60B05-C36A-4989-8E8D-CD2BE2DA1664@microsoft.com...> > Hi Steve,>
> >
> > Thanks for the suggestion. I tried using Trumpet Telnet but the password
> > is
> > rejected as "-ERR Unknown user or incorrect password" (the user was
> > accepted
> > with +OK)
> >
> > Have tried with other mailboxes taht work and also changed mail server
> > password to a simple character only one, but to no avail.
> >
> > I assume (?) that my ISP doesn't allow Telnet.
> >
> > Any further ideas?
> >
> > Thanks,
> >
> > Vipul
> >
> > "Steve Cochran" wrote:
> >> >> Try telnetting to the accounts and see if its equally slow when you
> >> manually
> >> access the messages that way. see
> >> http://pages.prodigy.net/michael_san...pop3telnet.htm
> >>
> >> also make sure any antivirus software is not set to scan email.
> >>
> >> steve
> >>
> >> "Vip" <Vip@discussions.microsoft.com> wrote in message
> >> news:6240018A-1E2E-4F7E-AA78-1FB236D33547@microsoft.com...
> >> >I have installed Outlook 2007 on Vista Business and am having great
> >> > difficulty with some of my email accounts.
> >> >
> >> > Both Outlook 2007 and Windows mail download from certain POP3 boxes at
> >> > ridiculously slow speeds
> >> > (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages).
> >> > Sometimes
> >> > I
> >> > receive error messages stating that the server reported an internal
> >> > error,
> >> > other times the client will continue to try and download but make
> >> > little
> >> > or
> >> > no progress.
> >> >
> >> > This only happens to some of the mailboxes on a particualr ISP (Titan
> >> > Internet), there does not appear to be any difference in settings
> >> > between
> >> > these and the mailboxes that work, have tried deleting and recreating
> >> > the
> >> > mailboxes.
> >> >
> >> > The ISP insists that there is no issue or any unusual settings on their
> >> > systems.
> >> >
> >> > Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
> >>
> Hi Steve,
>
> Apologies - the Telnet does work if I enter the full email address as the
> user ID. Logging shows an error (that means nothing to me) followed by
> confirmation that teh user id and password are accepted. The error
> portion
> is pasted below.
>
> Any ideas?
>
> Thanks,
>
> Vipul
>
>
> [tx] AUTH DIGEST-MD5
>
> <rx> +
> cmVhbG09Im1haWwudGl0YW5pbnRlcm5ldC5jby51ayIsbm9uY2 U9Ik16Sm1OVEJoTWpZM09ETXoiLHFvcD0iYXV0aCIsYWxnb3Jp dGhtPW1kNS1zZXNz
>
> [tx]
> Nlcm5hbWU9IlNvbnkiLHJlYWxtPSJTY2llbnRpYVRlY2hub2xv Z3kuY29tIixub25jZT0iTXpKbU5UQmhNalkzT0RNeiIsZGlnZX N0LXVyaT0icG9wL21haWwuc2NpZW50aWF0ZWNobm9sb2d5LmNv bSIsY25vbmNlPSIwYmJjZGFmNTBlODU5MWU1OTU1Njc1ZTljZW U5ZjUwYSIsbmM9MDAwMDAwMDEscmVzcG9uc2U9NmFhOTE5MTY0 NWVkOWZiYzgzYTUzMTZiMzI0ZGM5MTgscW9wPWF1dGg=
>
> <rx> -ERR Unknown user or incorrect password
>
> "Steve Cochran" wrote:
>>> Telnet is how the applications contact the POP3 server. You are just
>> doing
>> it manually, so if you can't get it to work manually, then WinMail won't
>> be
>> able to.
>>
>> You can also set up a log file via Tools | Options | Advanced |
>> Maintenance
>> and see if that helps at all.
>>
>> steve
>>
>> "Vip" <Vip@discussions.microsoft.com> wrote in message
>> news:2DD60B05-C36A-4989-8E8D-CD2BE2DA1664@microsoft.com...>> > Hi Steve,>>
>> >
>> > Thanks for the suggestion. I tried using Trumpet Telnet but the
>> > password
>> > is
>> > rejected as "-ERR Unknown user or incorrect password" (the user was
>> > accepted
>> > with +OK)
>> >
>> > Have tried with other mailboxes taht work and also changed mail server
>> > password to a simple character only one, but to no avail.
>> >
>> > I assume (?) that my ISP doesn't allow Telnet.
>> >
>> > Any further ideas?
>> >
>> > Thanks,
>> >
>> > Vipul
>> >
>> > "Steve Cochran" wrote:
>> >
>> >> Try telnetting to the accounts and see if its equally slow when you
>> >> manually
>> >> access the messages that way. see
>> >> http://pages.prodigy.net/michael_san...pop3telnet.htm
>> >>
>> >> also make sure any antivirus software is not set to scan email.
>> >>
>> >> steve
>> >>
>> >> "Vip" <Vip@discussions.microsoft.com> wrote in message
>> >> news:6240018A-1E2E-4F7E-AA78-1FB236D33547@microsoft.com...
>> >> >I have installed Outlook 2007 on Vista Business and am having great
>> >> > difficulty with some of my email accounts.
>> >> >
>> >> > Both Outlook 2007 and Windows mail download from certain POP3 boxes
>> >> > at
>> >> > ridiculously slow speeds
>> >> > (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages).
>> >> > Sometimes
>> >> > I
>> >> > receive error messages stating that the server reported an internal
>> >> > error,
>> >> > other times the client will continue to try and download but make
>> >> > little
>> >> > or
>> >> > no progress.
>> >> >
>> >> > This only happens to some of the mailboxes on a particualr ISP
>> >> > (Titan
>> >> > Internet), there does not appear to be any difference in settings
>> >> > between
>> >> > these and the mailboxes that work, have tried deleting and
>> >> > recreating
>> >> > the
>> >> > mailboxes.
>> >> >
>> >> > The ISP insists that there is no issue or any unusual settings on
>> >> > their
>> >> > systems.
>> >> >
>> >> > Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
>> >>
> No, that makes no sense to me. That's BASE64 encoded.
>
> Do you have antivirus software? If so disable email scanning.
>
> Otherwise, I don't know what to suggest. My guess is its ISP related.
>
> steve
>
> "Vip" <Vip@discussions.microsoft.com> wrote in message
> news:4400290C-397F-4A26-A519-BB53DF56FB35@microsoft.com...> > Hi Steve,>
> >
> > Apologies - the Telnet does work if I enter the full email address as the
> > user ID. Logging shows an error (that means nothing to me) followed by
> > confirmation that teh user id and password are accepted. The error
> > portion
> > is pasted below.
> >
> > Any ideas?
> >
> > Thanks,
> >
> > Vipul
> >
> >
> > [tx] AUTH DIGEST-MD5
> >
> > <rx> +
> > cmVhbG09Im1haWwudGl0YW5pbnRlcm5ldC5jby51ayIsbm9uY2 U9Ik16Sm1OVEJoTWpZM09ETXoiLHFvcD0iYXV0aCIsYWxnb3Jp dGhtPW1kNS1zZXNz
> >
> > [tx]
> > Nlcm5hbWU9IlNvbnkiLHJlYWxtPSJTY2llbnRpYVRlY2hub2xv Z3kuY29tIixub25jZT0iTXpKbU5UQmhNalkzT0RNeiIsZGlnZX N0LXVyaT0icG9wL21haWwuc2NpZW50aWF0ZWNobm9sb2d5LmNv bSIsY25vbmNlPSIwYmJjZGFmNTBlODU5MWU1OTU1Njc1ZTljZW U5ZjUwYSIsbmM9MDAwMDAwMDEscmVzcG9uc2U9NmFhOTE5MTY0 NWVkOWZiYzgzYTUzMTZiMzI0ZGM5MTgscW9wPWF1dGg=
> >
> > <rx> -ERR Unknown user or incorrect password
> >
> > "Steve Cochran" wrote:
> >> >> Telnet is how the applications contact the POP3 server. You are just
> >> doing
> >> it manually, so if you can't get it to work manually, then WinMail won't
> >> be
> >> able to.
> >>
> >> You can also set up a log file via Tools | Options | Advanced |
> >> Maintenance
> >> and see if that helps at all.
> >>
> >> steve
> >>
> >> "Vip" <Vip@discussions.microsoft.com> wrote in message
> >> news:2DD60B05-C36A-4989-8E8D-CD2BE2DA1664@microsoft.com...
> >> > Hi Steve,
> >> >
> >> > Thanks for the suggestion. I tried using Trumpet Telnet but the
> >> > password
> >> > is
> >> > rejected as "-ERR Unknown user or incorrect password" (the user was
> >> > accepted
> >> > with +OK)
> >> >
> >> > Have tried with other mailboxes taht work and also changed mail server
> >> > password to a simple character only one, but to no avail.
> >> >
> >> > I assume (?) that my ISP doesn't allow Telnet.
> >> >
> >> > Any further ideas?
> >> >
> >> > Thanks,
> >> >
> >> > Vipul
> >> >
> >> > "Steve Cochran" wrote:
> >> >
> >> >> Try telnetting to the accounts and see if its equally slow when you
> >> >> manually
> >> >> access the messages that way. see
> >> >> http://pages.prodigy.net/michael_san...pop3telnet.htm
> >> >>
> >> >> also make sure any antivirus software is not set to scan email.
> >> >>
> >> >> steve
> >> >>
> >> >> "Vip" <Vip@discussions.microsoft.com> wrote in message
> >> >> news:6240018A-1E2E-4F7E-AA78-1FB236D33547@microsoft.com...
> >> >> >I have installed Outlook 2007 on Vista Business and am having great
> >> >> > difficulty with some of my email accounts.
> >> >> >
> >> >> > Both Outlook 2007 and Windows mail download from certain POP3 boxes
> >> >> > at
> >> >> > ridiculously slow speeds
> >> >> > (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages).
> >> >> > Sometimes
> >> >> > I
> >> >> > receive error messages stating that the server reported an internal
> >> >> > error,
> >> >> > other times the client will continue to try and download but make
> >> >> > little
> >> >> > or
> >> >> > no progress.
> >> >> >
> >> >> > This only happens to some of the mailboxes on a particualr ISP
> >> >> > (Titan
> >> >> > Internet), there does not appear to be any difference in settings
> >> >> > between
> >> >> > these and the mailboxes that work, have tried deleting and
> >> >> > recreating
> >> >> > the
> >> >> > mailboxes.
> >> >> >
> >> >> > The ISP insists that there is no issue or any unusual settings on
> >> >> > their
> >> >> > systems.
> >> >> >
> >> >> > Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
> >> >>
> >>
> Hi Steve,
>
> The ISP insist it's not their system and, looking again at the log file,
> it
> does seem to indicate that the message was downloaded even though it
> doesn't
> appear in the client (Outlook 2007, Windows Mail or MailWasher Pro)
>
> The relevant section of the log file is included below (note the delays -
> the message is a small one on a 6Mb DSL line yet this process lasts
> several
> minutes).
>
> I have tried disabling the windows firewall, F-Secure antivirus and even
> uninstalling the anti virus software all to no avail. Again, everything
> test
> out fine on a Win XP machine - to me this points at Vista as the culprit,
> but
> I don't understand why it only has problems with this ISP. Could it be
> that
> Vista doesn't like a particular platform?
>
> Vipul
>
> 2007.02.01 14:53:38 ...[tx] RETR 1
> 2007.02.01 14:53:38 ...<rx> +OK 29300 octets
> 2007.02.01 14:56:23 ...Do Downloaded Message deletions:
> 2007.02.01 14:56:23 ...========= No blob changes =========
> 2007.02.01 14:56:23 ...===================================
> 2007.02.01 14:56:23 ...Disconnecting from host
> 2007.02.01 14:56:23 ...========= No blob changes =========
> 2007.02.01 14:56:23 ...===================================
> 2007.02.01 14:56:23 ...End execution
> 2007.02.01 14:56:23 ...ReportStatus: RSF_COMPLETED, hr = 0x800ccc0b
> 2007.02.01 14:56:23 ...Synch operation completed
> 2007.02.01 15:13:55 Resource manager terminated
>
>
>
>
> "Steve Cochran" wrote:
>>> No, that makes no sense to me. That's BASE64 encoded.
>>
>> Do you have antivirus software? If so disable email scanning.
>>
>> Otherwise, I don't know what to suggest. My guess is its ISP related.
>>
>> steve
>>
>> "Vip" <Vip@discussions.microsoft.com> wrote in message
>> news:4400290C-397F-4A26-A519-BB53DF56FB35@microsoft.com...>> > Hi Steve,>>
>> >
>> > Apologies - the Telnet does work if I enter the full email address as
>> > the
>> > user ID. Logging shows an error (that means nothing to me) followed by
>> > confirmation that teh user id and password are accepted. The error
>> > portion
>> > is pasted below.
>> >
>> > Any ideas?
>> >
>> > Thanks,
>> >
>> > Vipul
>> >
>> >
>> > [tx] AUTH DIGEST-MD5
>> >
>> > <rx> +
>> > cmVhbG09Im1haWwudGl0YW5pbnRlcm5ldC5jby51ayIsbm9uY2 U9Ik16Sm1OVEJoTWpZM09ETXoiLHFvcD0iYXV0aCIsYWxnb3Jp dGhtPW1kNS1zZXNz
>> >
>> > [tx]
>> > Nlcm5hbWU9IlNvbnkiLHJlYWxtPSJTY2llbnRpYVRlY2hub2xv Z3kuY29tIixub25jZT0iTXpKbU5UQmhNalkzT0RNeiIsZGlnZX N0LXVyaT0icG9wL21haWwuc2NpZW50aWF0ZWNobm9sb2d5LmNv bSIsY25vbmNlPSIwYmJjZGFmNTBlODU5MWU1OTU1Njc1ZTljZW U5ZjUwYSIsbmM9MDAwMDAwMDEscmVzcG9uc2U9NmFhOTE5MTY0 NWVkOWZiYzgzYTUzMTZiMzI0ZGM5MTgscW9wPWF1dGg=
>> >
>> > <rx> -ERR Unknown user or incorrect password
>> >
>> > "Steve Cochran" wrote:
>> >
>> >> Telnet is how the applications contact the POP3 server. You are just
>> >> doing
>> >> it manually, so if you can't get it to work manually, then WinMail
>> >> won't
>> >> be
>> >> able to.
>> >>
>> >> You can also set up a log file via Tools | Options | Advanced |
>> >> Maintenance
>> >> and see if that helps at all.
>> >>
>> >> steve
>> >>
>> >> "Vip" <Vip@discussions.microsoft.com> wrote in message
>> >> news:2DD60B05-C36A-4989-8E8D-CD2BE2DA1664@microsoft.com...
>> >> > Hi Steve,
>> >> >
>> >> > Thanks for the suggestion. I tried using Trumpet Telnet but the
>> >> > password
>> >> > is
>> >> > rejected as "-ERR Unknown user or incorrect password" (the user was
>> >> > accepted
>> >> > with +OK)
>> >> >
>> >> > Have tried with other mailboxes taht work and also changed mail
>> >> > server
>> >> > password to a simple character only one, but to no avail.
>> >> >
>> >> > I assume (?) that my ISP doesn't allow Telnet.
>> >> >
>> >> > Any further ideas?
>> >> >
>> >> > Thanks,
>> >> >
>> >> > Vipul
>> >> >
>> >> > "Steve Cochran" wrote:
>> >> >
>> >> >> Try telnetting to the accounts and see if its equally slow when you
>> >> >> manually
>> >> >> access the messages that way. see
>> >> >> http://pages.prodigy.net/michael_san...pop3telnet.htm
>> >> >>
>> >> >> also make sure any antivirus software is not set to scan email.
>> >> >>
>> >> >> steve
>> >> >>
>> >> >> "Vip" <Vip@discussions.microsoft.com> wrote in message
>> >> >> news:6240018A-1E2E-4F7E-AA78-1FB236D33547@microsoft.com...
>> >> >> >I have installed Outlook 2007 on Vista Business and am having
>> >> >> >great
>> >> >> > difficulty with some of my email accounts.
>> >> >> >
>> >> >> > Both Outlook 2007 and Windows mail download from certain POP3
>> >> >> > boxes
>> >> >> > at
>> >> >> > ridiculously slow speeds
>> >> >> > (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages).
>> >> >> > Sometimes
>> >> >> > I
>> >> >> > receive error messages stating that the server reported an
>> >> >> > internal
>> >> >> > error,
>> >> >> > other times the client will continue to try and download but make
>> >> >> > little
>> >> >> > or
>> >> >> > no progress.
>> >> >> >
>> >> >> > This only happens to some of the mailboxes on a particualr ISP
>> >> >> > (Titan
>> >> >> > Internet), there does not appear to be any difference in settings
>> >> >> > between
>> >> >> > these and the mailboxes that work, have tried deleting and
>> >> >> > recreating
>> >> >> > the
>> >> >> > mailboxes.
>> >> >> >
>> >> >> > The ISP insists that there is no issue or any unusual settings on
>> >> >> > their
>> >> >> > systems.
>> >> >> >
>> >> >> > Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
>> >> >>
>> >>
> I have installed Outlook 2007 on Vista Business and am having great
> difficulty with some of my email accounts.
>
> Both Outlook 2007 and Windows mail download from certain POP3 boxes at
> ridiculously slow speeds
> (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages). Sometimes I
> receive error messages stating that the server reported an internal error,
> other times the client will continue to try and download but make little or
> no progress.
>
> This only happens to some of the mailboxes on a particualr ISP (Titan
> Internet), there does not appear to be any difference in settings between
> these and the mailboxes that work, have tried deleting and recreating the
> mailboxes.
>
> The ISP insists that there is no issue or any unusual settings on their
> systems.
>
> Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
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