Slow / Stalled email downloads

Posted: 01-31-2007, 02:08 PM
I have installed Outlook 2007 on Vista Business and am having great
difficulty with some of my email accounts.

Both Outlook 2007 and Windows mail download from certain POP3 boxes at
ridiculously slow speeds
(e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages). Sometimes I
receive error messages stating that the server reported an internal error,
other times the client will continue to try and download but make little or
no progress.

This only happens to some of the mailboxes on a particualr ISP (Titan
Internet), there does not appear to be any difference in settings between
these and the mailboxes that work, have tried deleting and recreating the
mailboxes.

The ISP insists that there is no issue or any unusual settings on their
systems.

Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
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Responses to "Slow / Stalled email downloads"

Steve Cochran
Guest
Posts: n/a
 
Re: Slow / Stalled email downloads
Posted: 01-31-2007, 04:09 PM
Try telnetting to the accounts and see if its equally slow when you manually
access the messages that way. see
http://pages.prodigy.net/michael_san...pop3telnet.htm

also make sure any antivirus software is not set to scan email.

steve

"Vip" <Vip@discussions.microsoft.com> wrote in message
news:6240018A-1E2E-4F7E-AA78-1FB236D33547@microsoft.com...
>I have installed Outlook 2007 on Vista Business and am having great
> difficulty with some of my email accounts.
>
> Both Outlook 2007 and Windows mail download from certain POP3 boxes at
> ridiculously slow speeds
> (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages). Sometimes
> I
> receive error messages stating that the server reported an internal error,
> other times the client will continue to try and download but make little
> or
> no progress.
>
> This only happens to some of the mailboxes on a particualr ISP (Titan
> Internet), there does not appear to be any difference in settings between
> these and the mailboxes that work, have tried deleting and recreating the
> mailboxes.
>
> The ISP insists that there is no issue or any unusual settings on their
> systems.
>
> Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
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Vip
Guest
Posts: n/a
 
Re: Slow / Stalled email downloads
Posted: 01-31-2007, 05:10 PM
Hi Steve,

Thanks for the suggestion. I tried using Trumpet Telnet but the password is
rejected as "-ERR Unknown user or incorrect password" (the user was accepted
with +OK)

Have tried with other mailboxes taht work and also changed mail server
password to a simple character only one, but to no avail.

I assume (?) that my ISP doesn't allow Telnet.

Any further ideas?

Thanks,

Vipul

"Steve Cochran" wrote:
> Try telnetting to the accounts and see if its equally slow when you manually
> access the messages that way. see
> http://pages.prodigy.net/michael_san...pop3telnet.htm
>
> also make sure any antivirus software is not set to scan email.
>
> steve
>
> "Vip" <Vip@discussions.microsoft.com> wrote in message
> news:6240018A-1E2E-4F7E-AA78-1FB236D33547@microsoft.com...
> >I have installed Outlook 2007 on Vista Business and am having great
> > difficulty with some of my email accounts.
> >
> > Both Outlook 2007 and Windows mail download from certain POP3 boxes at
> > ridiculously slow speeds
> > (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages). Sometimes
> > I
> > receive error messages stating that the server reported an internal error,
> > other times the client will continue to try and download but make little
> > or
> > no progress.
> >
> > This only happens to some of the mailboxes on a particualr ISP (Titan
> > Internet), there does not appear to be any difference in settings between
> > these and the mailboxes that work, have tried deleting and recreating the
> > mailboxes.
> >
> > The ISP insists that there is no issue or any unusual settings on their
> > systems.
> >
> > Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
>
Reply With Quote
Steve Cochran
Guest
Posts: n/a
 
Re: Slow / Stalled email downloads
Posted: 01-31-2007, 08:50 PM
Telnet is how the applications contact the POP3 server. You are just doing
it manually, so if you can't get it to work manually, then WinMail won't be
able to.

You can also set up a log file via Tools | Options | Advanced | Maintenance
and see if that helps at all.

steve

"Vip" <Vip@discussions.microsoft.com> wrote in message
news:2DD60B05-C36A-4989-8E8D-CD2BE2DA1664@microsoft.com...
> Hi Steve,
>
> Thanks for the suggestion. I tried using Trumpet Telnet but the password
> is
> rejected as "-ERR Unknown user or incorrect password" (the user was
> accepted
> with +OK)
>
> Have tried with other mailboxes taht work and also changed mail server
> password to a simple character only one, but to no avail.
>
> I assume (?) that my ISP doesn't allow Telnet.
>
> Any further ideas?
>
> Thanks,
>
> Vipul
>
> "Steve Cochran" wrote:
>
>> Try telnetting to the accounts and see if its equally slow when you
>> manually
>> access the messages that way. see
>> http://pages.prodigy.net/michael_san...pop3telnet.htm
>>
>> also make sure any antivirus software is not set to scan email.
>>
>> steve
>>
>> "Vip" <Vip@discussions.microsoft.com> wrote in message
>> news:6240018A-1E2E-4F7E-AA78-1FB236D33547@microsoft.com...
>> >I have installed Outlook 2007 on Vista Business and am having great
>> > difficulty with some of my email accounts.
>> >
>> > Both Outlook 2007 and Windows mail download from certain POP3 boxes at
>> > ridiculously slow speeds
>> > (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages).
>> > Sometimes
>> > I
>> > receive error messages stating that the server reported an internal
>> > error,
>> > other times the client will continue to try and download but make
>> > little
>> > or
>> > no progress.
>> >
>> > This only happens to some of the mailboxes on a particualr ISP (Titan
>> > Internet), there does not appear to be any difference in settings
>> > between
>> > these and the mailboxes that work, have tried deleting and recreating
>> > the
>> > mailboxes.
>> >
>> > The ISP insists that there is no issue or any unusual settings on their
>> > systems.
>> >
>> > Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
>>
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mail
Guest
Posts: n/a
 
Re: Slow / Stalled email downloads
Posted: 02-01-2007, 01:25 AM
test

Steve Cochran wrote:
>
> Telnet is how the applications contact the POP3 server. You are just doing
Reply With Quote
Vip
Guest
Posts: n/a
 
Re: Slow / Stalled email downloads
Posted: 02-01-2007, 09:56 AM
Hi Steve,

Apologies - the Telnet does work if I enter the full email address as the
user ID. Logging shows an error (that means nothing to me) followed by
confirmation that teh user id and password are accepted. The error portion
is pasted below.

Any ideas?

Thanks,

Vipul


[tx] AUTH DIGEST-MD5

<rx> +
cmVhbG09Im1haWwudGl0YW5pbnRlcm5ldC5jby51ayIsbm9uY2 U9Ik16Sm1OVEJoTWpZM09ETXoiLHFvcD0iYXV0aCIsYWxnb3Jp dGhtPW1kNS1zZXNz

[tx]
Nlcm5hbWU9IlNvbnkiLHJlYWxtPSJTY2llbnRpYVRlY2hub2xv Z3kuY29tIixub25jZT0iTXpKbU5UQmhNalkzT0RNeiIsZGlnZX N0LXVyaT0icG9wL21haWwuc2NpZW50aWF0ZWNobm9sb2d5LmNv bSIsY25vbmNlPSIwYmJjZGFmNTBlODU5MWU1OTU1Njc1ZTljZW U5ZjUwYSIsbmM9MDAwMDAwMDEscmVzcG9uc2U9NmFhOTE5MTY0 NWVkOWZiYzgzYTUzMTZiMzI0ZGM5MTgscW9wPWF1dGg=

<rx> -ERR Unknown user or incorrect password

"Steve Cochran" wrote:
> Telnet is how the applications contact the POP3 server. You are just doing
> it manually, so if you can't get it to work manually, then WinMail won't be
> able to.
>
> You can also set up a log file via Tools | Options | Advanced | Maintenance
> and see if that helps at all.
>
> steve
>
> "Vip" <Vip@discussions.microsoft.com> wrote in message
> news:2DD60B05-C36A-4989-8E8D-CD2BE2DA1664@microsoft.com...
> > Hi Steve,
> >
> > Thanks for the suggestion. I tried using Trumpet Telnet but the password
> > is
> > rejected as "-ERR Unknown user or incorrect password" (the user was
> > accepted
> > with +OK)
> >
> > Have tried with other mailboxes taht work and also changed mail server
> > password to a simple character only one, but to no avail.
> >
> > I assume (?) that my ISP doesn't allow Telnet.
> >
> > Any further ideas?
> >
> > Thanks,
> >
> > Vipul
> >
> > "Steve Cochran" wrote:
> >
> >> Try telnetting to the accounts and see if its equally slow when you
> >> manually
> >> access the messages that way. see
> >> http://pages.prodigy.net/michael_san...pop3telnet.htm
> >>
> >> also make sure any antivirus software is not set to scan email.
> >>
> >> steve
> >>
> >> "Vip" <Vip@discussions.microsoft.com> wrote in message
> >> news:6240018A-1E2E-4F7E-AA78-1FB236D33547@microsoft.com...
> >> >I have installed Outlook 2007 on Vista Business and am having great
> >> > difficulty with some of my email accounts.
> >> >
> >> > Both Outlook 2007 and Windows mail download from certain POP3 boxes at
> >> > ridiculously slow speeds
> >> > (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages).
> >> > Sometimes
> >> > I
> >> > receive error messages stating that the server reported an internal
> >> > error,
> >> > other times the client will continue to try and download but make
> >> > little
> >> > or
> >> > no progress.
> >> >
> >> > This only happens to some of the mailboxes on a particualr ISP (Titan
> >> > Internet), there does not appear to be any difference in settings
> >> > between
> >> > these and the mailboxes that work, have tried deleting and recreating
> >> > the
> >> > mailboxes.
> >> >
> >> > The ISP insists that there is no issue or any unusual settings on their
> >> > systems.
> >> >
> >> > Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
> >>
>
Reply With Quote
Steve Cochran
Guest
Posts: n/a
 
Re: Slow / Stalled email downloads
Posted: 02-01-2007, 11:35 AM
No, that makes no sense to me. That's BASE64 encoded.

Do you have antivirus software? If so disable email scanning.

Otherwise, I don't know what to suggest. My guess is its ISP related.

steve

"Vip" <Vip@discussions.microsoft.com> wrote in message
news:4400290C-397F-4A26-A519-BB53DF56FB35@microsoft.com...
> Hi Steve,
>
> Apologies - the Telnet does work if I enter the full email address as the
> user ID. Logging shows an error (that means nothing to me) followed by
> confirmation that teh user id and password are accepted. The error
> portion
> is pasted below.
>
> Any ideas?
>
> Thanks,
>
> Vipul
>
>
> [tx] AUTH DIGEST-MD5
>
> <rx> +
> cmVhbG09Im1haWwudGl0YW5pbnRlcm5ldC5jby51ayIsbm9uY2 U9Ik16Sm1OVEJoTWpZM09ETXoiLHFvcD0iYXV0aCIsYWxnb3Jp dGhtPW1kNS1zZXNz
>
> [tx]
> Nlcm5hbWU9IlNvbnkiLHJlYWxtPSJTY2llbnRpYVRlY2hub2xv Z3kuY29tIixub25jZT0iTXpKbU5UQmhNalkzT0RNeiIsZGlnZX N0LXVyaT0icG9wL21haWwuc2NpZW50aWF0ZWNobm9sb2d5LmNv bSIsY25vbmNlPSIwYmJjZGFmNTBlODU5MWU1OTU1Njc1ZTljZW U5ZjUwYSIsbmM9MDAwMDAwMDEscmVzcG9uc2U9NmFhOTE5MTY0 NWVkOWZiYzgzYTUzMTZiMzI0ZGM5MTgscW9wPWF1dGg=
>
> <rx> -ERR Unknown user or incorrect password
>
> "Steve Cochran" wrote:
>
>> Telnet is how the applications contact the POP3 server. You are just
>> doing
>> it manually, so if you can't get it to work manually, then WinMail won't
>> be
>> able to.
>>
>> You can also set up a log file via Tools | Options | Advanced |
>> Maintenance
>> and see if that helps at all.
>>
>> steve
>>
>> "Vip" <Vip@discussions.microsoft.com> wrote in message
>> news:2DD60B05-C36A-4989-8E8D-CD2BE2DA1664@microsoft.com...
>> > Hi Steve,
>> >
>> > Thanks for the suggestion. I tried using Trumpet Telnet but the
>> > password
>> > is
>> > rejected as "-ERR Unknown user or incorrect password" (the user was
>> > accepted
>> > with +OK)
>> >
>> > Have tried with other mailboxes taht work and also changed mail server
>> > password to a simple character only one, but to no avail.
>> >
>> > I assume (?) that my ISP doesn't allow Telnet.
>> >
>> > Any further ideas?
>> >
>> > Thanks,
>> >
>> > Vipul
>> >
>> > "Steve Cochran" wrote:
>> >
>> >> Try telnetting to the accounts and see if its equally slow when you
>> >> manually
>> >> access the messages that way. see
>> >> http://pages.prodigy.net/michael_san...pop3telnet.htm
>> >>
>> >> also make sure any antivirus software is not set to scan email.
>> >>
>> >> steve
>> >>
>> >> "Vip" <Vip@discussions.microsoft.com> wrote in message
>> >> news:6240018A-1E2E-4F7E-AA78-1FB236D33547@microsoft.com...
>> >> >I have installed Outlook 2007 on Vista Business and am having great
>> >> > difficulty with some of my email accounts.
>> >> >
>> >> > Both Outlook 2007 and Windows mail download from certain POP3 boxes
>> >> > at
>> >> > ridiculously slow speeds
>> >> > (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages).
>> >> > Sometimes
>> >> > I
>> >> > receive error messages stating that the server reported an internal
>> >> > error,
>> >> > other times the client will continue to try and download but make
>> >> > little
>> >> > or
>> >> > no progress.
>> >> >
>> >> > This only happens to some of the mailboxes on a particualr ISP
>> >> > (Titan
>> >> > Internet), there does not appear to be any difference in settings
>> >> > between
>> >> > these and the mailboxes that work, have tried deleting and
>> >> > recreating
>> >> > the
>> >> > mailboxes.
>> >> >
>> >> > The ISP insists that there is no issue or any unusual settings on
>> >> > their
>> >> > systems.
>> >> >
>> >> > Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
>> >>
>>
Reply With Quote
Vip
Guest
Posts: n/a
 
Re: Slow / Stalled email downloads
Posted: 02-01-2007, 03:44 PM
Hi Steve,

The ISP insist it's not their system and, looking again at the log file, it
does seem to indicate that the message was downloaded even though it doesn't
appear in the client (Outlook 2007, Windows Mail or MailWasher Pro)

The relevant section of the log file is included below (note the delays -
the message is a small one on a 6Mb DSL line yet this process lasts several
minutes).

I have tried disabling the windows firewall, F-Secure antivirus and even
uninstalling the anti virus software all to no avail. Again, everything test
out fine on a Win XP machine - to me this points at Vista as the culprit, but
I don't understand why it only has problems with this ISP. Could it be that
Vista doesn't like a particular platform?

Vipul

2007.02.01 14:53:38 ...[tx] RETR 1
2007.02.01 14:53:38 ...<rx> +OK 29300 octets
2007.02.01 14:56:23 ...Do Downloaded Message deletions:
2007.02.01 14:56:23 ...========= No blob changes =========
2007.02.01 14:56:23 ...===================================
2007.02.01 14:56:23 ...Disconnecting from host
2007.02.01 14:56:23 ...========= No blob changes =========
2007.02.01 14:56:23 ...===================================
2007.02.01 14:56:23 ...End execution
2007.02.01 14:56:23 ...ReportStatus: RSF_COMPLETED, hr = 0x800ccc0b
2007.02.01 14:56:23 ...Synch operation completed
2007.02.01 15:13:55 Resource manager terminated




"Steve Cochran" wrote:
> No, that makes no sense to me. That's BASE64 encoded.
>
> Do you have antivirus software? If so disable email scanning.
>
> Otherwise, I don't know what to suggest. My guess is its ISP related.
>
> steve
>
> "Vip" <Vip@discussions.microsoft.com> wrote in message
> news:4400290C-397F-4A26-A519-BB53DF56FB35@microsoft.com...
> > Hi Steve,
> >
> > Apologies - the Telnet does work if I enter the full email address as the
> > user ID. Logging shows an error (that means nothing to me) followed by
> > confirmation that teh user id and password are accepted. The error
> > portion
> > is pasted below.
> >
> > Any ideas?
> >
> > Thanks,
> >
> > Vipul
> >
> >
> > [tx] AUTH DIGEST-MD5
> >
> > <rx> +
> > cmVhbG09Im1haWwudGl0YW5pbnRlcm5ldC5jby51ayIsbm9uY2 U9Ik16Sm1OVEJoTWpZM09ETXoiLHFvcD0iYXV0aCIsYWxnb3Jp dGhtPW1kNS1zZXNz
> >
> > [tx]
> > Nlcm5hbWU9IlNvbnkiLHJlYWxtPSJTY2llbnRpYVRlY2hub2xv Z3kuY29tIixub25jZT0iTXpKbU5UQmhNalkzT0RNeiIsZGlnZX N0LXVyaT0icG9wL21haWwuc2NpZW50aWF0ZWNobm9sb2d5LmNv bSIsY25vbmNlPSIwYmJjZGFmNTBlODU5MWU1OTU1Njc1ZTljZW U5ZjUwYSIsbmM9MDAwMDAwMDEscmVzcG9uc2U9NmFhOTE5MTY0 NWVkOWZiYzgzYTUzMTZiMzI0ZGM5MTgscW9wPWF1dGg=
> >
> > <rx> -ERR Unknown user or incorrect password
> >
> > "Steve Cochran" wrote:
> >
> >> Telnet is how the applications contact the POP3 server. You are just
> >> doing
> >> it manually, so if you can't get it to work manually, then WinMail won't
> >> be
> >> able to.
> >>
> >> You can also set up a log file via Tools | Options | Advanced |
> >> Maintenance
> >> and see if that helps at all.
> >>
> >> steve
> >>
> >> "Vip" <Vip@discussions.microsoft.com> wrote in message
> >> news:2DD60B05-C36A-4989-8E8D-CD2BE2DA1664@microsoft.com...
> >> > Hi Steve,
> >> >
> >> > Thanks for the suggestion. I tried using Trumpet Telnet but the
> >> > password
> >> > is
> >> > rejected as "-ERR Unknown user or incorrect password" (the user was
> >> > accepted
> >> > with +OK)
> >> >
> >> > Have tried with other mailboxes taht work and also changed mail server
> >> > password to a simple character only one, but to no avail.
> >> >
> >> > I assume (?) that my ISP doesn't allow Telnet.
> >> >
> >> > Any further ideas?
> >> >
> >> > Thanks,
> >> >
> >> > Vipul
> >> >
> >> > "Steve Cochran" wrote:
> >> >
> >> >> Try telnetting to the accounts and see if its equally slow when you
> >> >> manually
> >> >> access the messages that way. see
> >> >> http://pages.prodigy.net/michael_san...pop3telnet.htm
> >> >>
> >> >> also make sure any antivirus software is not set to scan email.
> >> >>
> >> >> steve
> >> >>
> >> >> "Vip" <Vip@discussions.microsoft.com> wrote in message
> >> >> news:6240018A-1E2E-4F7E-AA78-1FB236D33547@microsoft.com...
> >> >> >I have installed Outlook 2007 on Vista Business and am having great
> >> >> > difficulty with some of my email accounts.
> >> >> >
> >> >> > Both Outlook 2007 and Windows mail download from certain POP3 boxes
> >> >> > at
> >> >> > ridiculously slow speeds
> >> >> > (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages).
> >> >> > Sometimes
> >> >> > I
> >> >> > receive error messages stating that the server reported an internal
> >> >> > error,
> >> >> > other times the client will continue to try and download but make
> >> >> > little
> >> >> > or
> >> >> > no progress.
> >> >> >
> >> >> > This only happens to some of the mailboxes on a particualr ISP
> >> >> > (Titan
> >> >> > Internet), there does not appear to be any difference in settings
> >> >> > between
> >> >> > these and the mailboxes that work, have tried deleting and
> >> >> > recreating
> >> >> > the
> >> >> > mailboxes.
> >> >> >
> >> >> > The ISP insists that there is no issue or any unusual settings on
> >> >> > their
> >> >> > systems.
> >> >> >
> >> >> > Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
> >> >>
> >>
>
Reply With Quote
Steve Cochran
Guest
Posts: n/a
 
Re: Slow / Stalled email downloads
Posted: 02-01-2007, 04:42 PM
I don't know what to tell you. It might be something goofy with the way the
account is setup. Try removing it and closing and reopening WinMail and set
it back up again and see if that makes any difference. Otherwise, I'm
stumped.

steve

"Vip" <Vip@discussions.microsoft.com> wrote in message
news:BBDE81D6-E6B2-4B6B-850A-65E0118EAE3F@microsoft.com...
> Hi Steve,
>
> The ISP insist it's not their system and, looking again at the log file,
> it
> does seem to indicate that the message was downloaded even though it
> doesn't
> appear in the client (Outlook 2007, Windows Mail or MailWasher Pro)
>
> The relevant section of the log file is included below (note the delays -
> the message is a small one on a 6Mb DSL line yet this process lasts
> several
> minutes).
>
> I have tried disabling the windows firewall, F-Secure antivirus and even
> uninstalling the anti virus software all to no avail. Again, everything
> test
> out fine on a Win XP machine - to me this points at Vista as the culprit,
> but
> I don't understand why it only has problems with this ISP. Could it be
> that
> Vista doesn't like a particular platform?
>
> Vipul
>
> 2007.02.01 14:53:38 ...[tx] RETR 1
> 2007.02.01 14:53:38 ...<rx> +OK 29300 octets
> 2007.02.01 14:56:23 ...Do Downloaded Message deletions:
> 2007.02.01 14:56:23 ...========= No blob changes =========
> 2007.02.01 14:56:23 ...===================================
> 2007.02.01 14:56:23 ...Disconnecting from host
> 2007.02.01 14:56:23 ...========= No blob changes =========
> 2007.02.01 14:56:23 ...===================================
> 2007.02.01 14:56:23 ...End execution
> 2007.02.01 14:56:23 ...ReportStatus: RSF_COMPLETED, hr = 0x800ccc0b
> 2007.02.01 14:56:23 ...Synch operation completed
> 2007.02.01 15:13:55 Resource manager terminated
>
>
>
>
> "Steve Cochran" wrote:
>
>> No, that makes no sense to me. That's BASE64 encoded.
>>
>> Do you have antivirus software? If so disable email scanning.
>>
>> Otherwise, I don't know what to suggest. My guess is its ISP related.
>>
>> steve
>>
>> "Vip" <Vip@discussions.microsoft.com> wrote in message
>> news:4400290C-397F-4A26-A519-BB53DF56FB35@microsoft.com...
>> > Hi Steve,
>> >
>> > Apologies - the Telnet does work if I enter the full email address as
>> > the
>> > user ID. Logging shows an error (that means nothing to me) followed by
>> > confirmation that teh user id and password are accepted. The error
>> > portion
>> > is pasted below.
>> >
>> > Any ideas?
>> >
>> > Thanks,
>> >
>> > Vipul
>> >
>> >
>> > [tx] AUTH DIGEST-MD5
>> >
>> > <rx> +
>> > cmVhbG09Im1haWwudGl0YW5pbnRlcm5ldC5jby51ayIsbm9uY2 U9Ik16Sm1OVEJoTWpZM09ETXoiLHFvcD0iYXV0aCIsYWxnb3Jp dGhtPW1kNS1zZXNz
>> >
>> > [tx]
>> > Nlcm5hbWU9IlNvbnkiLHJlYWxtPSJTY2llbnRpYVRlY2hub2xv Z3kuY29tIixub25jZT0iTXpKbU5UQmhNalkzT0RNeiIsZGlnZX N0LXVyaT0icG9wL21haWwuc2NpZW50aWF0ZWNobm9sb2d5LmNv bSIsY25vbmNlPSIwYmJjZGFmNTBlODU5MWU1OTU1Njc1ZTljZW U5ZjUwYSIsbmM9MDAwMDAwMDEscmVzcG9uc2U9NmFhOTE5MTY0 NWVkOWZiYzgzYTUzMTZiMzI0ZGM5MTgscW9wPWF1dGg=
>> >
>> > <rx> -ERR Unknown user or incorrect password
>> >
>> > "Steve Cochran" wrote:
>> >
>> >> Telnet is how the applications contact the POP3 server. You are just
>> >> doing
>> >> it manually, so if you can't get it to work manually, then WinMail
>> >> won't
>> >> be
>> >> able to.
>> >>
>> >> You can also set up a log file via Tools | Options | Advanced |
>> >> Maintenance
>> >> and see if that helps at all.
>> >>
>> >> steve
>> >>
>> >> "Vip" <Vip@discussions.microsoft.com> wrote in message
>> >> news:2DD60B05-C36A-4989-8E8D-CD2BE2DA1664@microsoft.com...
>> >> > Hi Steve,
>> >> >
>> >> > Thanks for the suggestion. I tried using Trumpet Telnet but the
>> >> > password
>> >> > is
>> >> > rejected as "-ERR Unknown user or incorrect password" (the user was
>> >> > accepted
>> >> > with +OK)
>> >> >
>> >> > Have tried with other mailboxes taht work and also changed mail
>> >> > server
>> >> > password to a simple character only one, but to no avail.
>> >> >
>> >> > I assume (?) that my ISP doesn't allow Telnet.
>> >> >
>> >> > Any further ideas?
>> >> >
>> >> > Thanks,
>> >> >
>> >> > Vipul
>> >> >
>> >> > "Steve Cochran" wrote:
>> >> >
>> >> >> Try telnetting to the accounts and see if its equally slow when you
>> >> >> manually
>> >> >> access the messages that way. see
>> >> >> http://pages.prodigy.net/michael_san...pop3telnet.htm
>> >> >>
>> >> >> also make sure any antivirus software is not set to scan email.
>> >> >>
>> >> >> steve
>> >> >>
>> >> >> "Vip" <Vip@discussions.microsoft.com> wrote in message
>> >> >> news:6240018A-1E2E-4F7E-AA78-1FB236D33547@microsoft.com...
>> >> >> >I have installed Outlook 2007 on Vista Business and am having
>> >> >> >great
>> >> >> > difficulty with some of my email accounts.
>> >> >> >
>> >> >> > Both Outlook 2007 and Windows mail download from certain POP3
>> >> >> > boxes
>> >> >> > at
>> >> >> > ridiculously slow speeds
>> >> >> > (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages).
>> >> >> > Sometimes
>> >> >> > I
>> >> >> > receive error messages stating that the server reported an
>> >> >> > internal
>> >> >> > error,
>> >> >> > other times the client will continue to try and download but make
>> >> >> > little
>> >> >> > or
>> >> >> > no progress.
>> >> >> >
>> >> >> > This only happens to some of the mailboxes on a particualr ISP
>> >> >> > (Titan
>> >> >> > Internet), there does not appear to be any difference in settings
>> >> >> > between
>> >> >> > these and the mailboxes that work, have tried deleting and
>> >> >> > recreating
>> >> >> > the
>> >> >> > mailboxes.
>> >> >> >
>> >> >> > The ISP insists that there is no issue or any unusual settings on
>> >> >> > their
>> >> >> > systems.
>> >> >> >
>> >> >> > Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
>> >> >>
>> >>
>>
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Matt_Gsy
Guest
Posts: n/a
 
RE: Slow / Stalled email downloads
Posted: 02-02-2007, 08:52 AM
Hi,
We are having exactly the same problem. We are an ISP also.
Vista does not download mail using pop3.
We have installed a brand new installation of vista (with no anti-virus
software, firewall disabled). When we try to download mail using pop3
(windows mail, outlook 2003, thunderbird) from out mail server it just times
out.
I've tried using RAW telnet commands to connect and it does work but very
slow when you try to retrieve a message with attachments or large emails.
Every other OS/mail client combination work with our mail platform.
This is obviously a problem with Vista and how MS have used the pop3 code,
they probably haven't conformed to the RFC!!?
MS need to fix this but I can't find anything on their site about, but
plenty of people are having this problem.
Steve: do you have any knowledge of a fix?

This is extremely frustrating as our customers are starting to use Vista and
we cannot do anything to help them!!


"Vip" wrote:
> I have installed Outlook 2007 on Vista Business and am having great
> difficulty with some of my email accounts.
>
> Both Outlook 2007 and Windows mail download from certain POP3 boxes at
> ridiculously slow speeds
> (e.g. reporting 9 mins. for 90kb, 28 hours for 400kb messages). Sometimes I
> receive error messages stating that the server reported an internal error,
> other times the client will continue to try and download but make little or
> no progress.
>
> This only happens to some of the mailboxes on a particualr ISP (Titan
> Internet), there does not appear to be any difference in settings between
> these and the mailboxes that work, have tried deleting and recreating the
> mailboxes.
>
> The ISP insists that there is no issue or any unusual settings on their
> systems.
>
> Outlook 2003 on a Windows XP (SP2) machine works absolutely fine.
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