"System Information" is Missing from Accessories in XP Pro SP2

> Hello Wesley: Thanks very much for your very thorough explanation. The
> Index.dat file is missing. However, I could not find your attached zip
> file. So, I proceeded to the URL site you suggested, but there seems to be
> something wrong with the commands he gives. No fix. I would very much
> like to try it using the zip file. I apologize if somehow I missed seeing
> it attached to your response. Thank you
>
> "Wesley Vogel" wrote:
>

>> The index.dat file may be missing from >>
>> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
>> or
>> %windir%\PCHealth\HelpCtr\OfflineCache if Windows is not on C:\
>>
>> First. Set Hidden files and folders to display.
>>
>> Start | Settings | Control Panel | Folder Options | View tab
>> Check:
>> Display the contents of system folders
>> Show hidden files and folders
>> UNCheck:
>> Hide protected operating system files
>> Click Apply | Click OK
>>
>> [[Hidden files and folders will appear dimmed to indicate they are not
>> typical items.]]
>>
>> Second. Paste this in the Start | Run box...
>>
>> %windir%\PCHealth\HelpCtr\OfflineCache
>>
>> Click OK.
>>
>> Look for a file called index.dat. Is one there?
>>
>> If not, save the attached zip file and unzip it to ...
>>
>> %windir%\PCHealth\HelpCtr\OfflineCache
>>
>> The zip file contains the appropriate index.dat file.
>>
>> Move index.zip to
>> %windir%\PCHealth\HelpCtr\OfflineCache
>> that way the next time you delete the index.dat you
>> can unzip index.zip again.
>>
>> If you do not trust this, get the index.dat from a friends machine.
>>
>> According to Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]...
>>
>> Rebuilding the help center recreates the index.dat.
>>
>> Reinstalling Help and Support Center in Windows XP
>> http://windowsxp.mvps.org/rebuildhelp.htm
>>
>> --
>> Hope this helps. Let us know.
>>
>> Wes
>> MS-MVP Windows Shell/User
>>
>> In news:F8C033AA-1DD3-49A6-A18F-945F914731FB@microsoft.com,
>> Alan <Alan@discussions.microsoft.com> hunted and pecked:

>>> This is strange .. when I try to open System Information in
>>> Programs-Accessories- System Tools-I get the Help and Support Centre.
>>> Any clues or advice would be most sincerely appreciated. With thanks

> Hi Alan,
>
> Oops. I should have checked earlier. You're using CDO not a newsreader, so
> you cannot see any attachments.
>
> E-mail me 123WVogel955@comcast.net remove the 123.
>
> I'll send you the file.
>
> --
> Hope this helps. Let us know.
>
> Wes
> MS-MVP Windows Shell/User
>
> In news:4DAF49F1-6400-48A7-BC0E-B30D4A36EF29@microsoft.com,
> Alan <Alan@discussions.microsoft.com> hunted and pecked:

> > Hello Wesley: Thanks very much for your very thorough explanation. The
> > Index.dat file is missing. However, I could not find your attached zip
> > file. So, I proceeded to the URL site you suggested, but there seems to be
> > something wrong with the commands he gives. No fix. I would very much
> > like to try it using the zip file. I apologize if somehow I missed seeing
> > it attached to your response. Thank you
> >
> > "Wesley Vogel" wrote:
> >

> >> The index.dat file may be missing from >>
> >> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
> >> or
> >> %windir%\PCHealth\HelpCtr\OfflineCache if Windows is not on C:\
> >>
> >> First. Set Hidden files and folders to display.
> >>
> >> Start | Settings | Control Panel | Folder Options | View tab
> >> Check:
> >> Display the contents of system folders
> >> Show hidden files and folders
> >> UNCheck:
> >> Hide protected operating system files
> >> Click Apply | Click OK
> >>
> >> [[Hidden files and folders will appear dimmed to indicate they are not
> >> typical items.]]
> >>
> >> Second. Paste this in the Start | Run box...
> >>
> >> %windir%\PCHealth\HelpCtr\OfflineCache
> >>
> >> Click OK.
> >>
> >> Look for a file called index.dat. Is one there?
> >>
> >> If not, save the attached zip file and unzip it to ...
> >>
> >> %windir%\PCHealth\HelpCtr\OfflineCache
> >>
> >> The zip file contains the appropriate index.dat file.
> >>
> >> Move index.zip to
> >> %windir%\PCHealth\HelpCtr\OfflineCache
> >> that way the next time you delete the index.dat you
> >> can unzip index.zip again.
> >>
> >> If you do not trust this, get the index.dat from a friends machine.
> >>
> >> According to Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]...
> >>
> >> Rebuilding the help center recreates the index.dat.
> >>
> >> Reinstalling Help and Support Center in Windows XP
> >> http://windowsxp.mvps.org/rebuildhelp.htm
> >>
> >> --
> >> Hope this helps. Let us know.
> >>
> >> Wes
> >> MS-MVP Windows Shell/User
> >>
> >> In news:F8C033AA-1DD3-49A6-A18F-945F914731FB@microsoft.com,
> >> Alan <Alan@discussions.microsoft.com> hunted and pecked:
> >>> This is strange .. when I try to open System Information in
> >>> Programs-Accessories- System Tools-I get the Help and Support Centre.
> >>> Any clues or advice would be most sincerely appreciated. With thanks

>
>

> Hi Wesley: Outstanding! It worked perfectly! I never would have figured it
> out myself. Great to have Sys Info back. Thanks very much.
> Alan
>
> "Wesley Vogel" wrote:
>

>> Hi Alan,
>>
>> Oops. I should have checked earlier. You're using CDO not a
>> newsreader, so you cannot see any attachments.
>>
>> E-mail me 123WVogel955@comcast.net remove the 123.
>>
>> I'll send you the file.
>>
>> --
>> Hope this helps. Let us know.
>>
>> Wes
>> MS-MVP Windows Shell/User
>>
>> In news:4DAF49F1-6400-48A7-BC0E-B30D4A36EF29@microsoft.com,
>> Alan <Alan@discussions.microsoft.com> hunted and pecked:

>>> Hello Wesley: Thanks very much for your very thorough explanation. The
>>> Index.dat file is missing. However, I could not find your attached zip
>>> file. So, I proceeded to the URL site you suggested, but there seems to
>>> be something wrong with the commands he gives. No fix. I would very much
>>> like to try it using the zip file. I apologize if somehow I missed
>>> seeing it attached to your response. Thank you
>>>
>>> "Wesley Vogel" wrote:
>>>
>>>> The index.dat file may be missing from >>
>>>> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
>>>> or
>>>> %windir%\PCHealth\HelpCtr\OfflineCache if Windows is not on C:\
>>>>
>>>> First. Set Hidden files and folders to display.
>>>>
>>>> Start | Settings | Control Panel | Folder Options | View tab
>>>> Check:
>>>> Display the contents of system folders
>>>> Show hidden files and folders
>>>> UNCheck:
>>>> Hide protected operating system files
>>>> Click Apply | Click OK
>>>>
>>>> [[Hidden files and folders will appear dimmed to indicate they are not
>>>> typical items.]]
>>>>
>>>> Second. Paste this in the Start | Run box...
>>>>
>>>> %windir%\PCHealth\HelpCtr\OfflineCache
>>>>
>>>> Click OK.
>>>>
>>>> Look for a file called index.dat. Is one there?
>>>>
>>>> If not, save the attached zip file and unzip it to ...
>>>>
>>>> %windir%\PCHealth\HelpCtr\OfflineCache
>>>>
>>>> The zip file contains the appropriate index.dat file.
>>>>
>>>> Move index.zip to
>>>> %windir%\PCHealth\HelpCtr\OfflineCache
>>>> that way the next time you delete the index.dat you
>>>> can unzip index.zip again.
>>>>
>>>> If you do not trust this, get the index.dat from a friends machine.
>>>>
>>>> According to Ramesh Srinivasan, Microsoft MVP [Windows XP
>>>> Shell/User]...
>>>>
>>>> Rebuilding the help center recreates the index.dat.
>>>>
>>>> Reinstalling Help and Support Center in Windows XP
>>>> http://windowsxp.mvps.org/rebuildhelp.htm
>>>>
>>>> --
>>>> Hope this helps. Let us know.
>>>>
>>>> Wes
>>>> MS-MVP Windows Shell/User
>>>>
>>>> In news:F8C033AA-1DD3-49A6-A18F-945F914731FB@microsoft.com,
>>>> Alan <Alan@discussions.microsoft.com> hunted and pecked:
>>>>> This is strange .. when I try to open System Information in
>>>>> Programs-Accessories- System Tools-I get the Help and Support Centre.
>>>>> Any clues or advice would be most sincerely appreciated. With thanks