terrible video chat

> Hi, I am recently having problem with MSN video chat with my parents in
> China. The voice chat alone is normal. But once I started video chat, then
> their voice is terrible on my end (delayed, discontinuous, barely
> audible).
> Strangely, my parents said they could hear my voice clearly without a
> problem. I have a much better computer (2GB memory, 160 GB HD, 2 years
> old)
> than what they have (256MB memory, 10 GB HD, >6 years old). I have asked
> my
> DSL service provider (ATT) to upgrade my service twice (Pro now, with 3MB
> Down and 512 KB Up). In addition, I have no problem at all with video
> chatting with friends in US.
>
> What could be the problem? It seems it's not the problem of the DSL speed
> since I have upgraded twice and it doesn't improve at all. I used a web
> DSL
> speed test (server located in Los angeles, I am in San Diego)

> to check my DSL
> speed and mine is normal, and checked my parents' computer DSL speed in
> China, the result is 100KB Down and 300 KB Up. So it looks like their
> upload
> is good, then why I can't hear their voice clearly even I have an
> excellent
> download speed on my end? And because their Download speed is poor,
> however,
> they can still hear my voice without problem. I am just totally confused
> here.
>
> Or maybe it's their computer is too old? However, about 1 year ago, I have
> no problem to video chat with them on the same 2 computers. They then
> visited
> us here for 6 months and then went back to china, and since then, the
> video
> chat started to have problem.
>
> please advice

> Hi, I am recently having problem with MSN video chat with my parents in
> China. The voice chat alone is normal. But once I started video chat, then
> their voice is terrible on my end (delayed, discontinuous, barely
> audible).
> Strangely, my parents said they could hear my voice clearly without a
> problem. I have a much better computer (2GB memory, 160 GB HD, 2 years
> old)
> than what they have (256MB memory, 10 GB HD, >6 years old). I have asked
> my
> DSL service provider (ATT) to upgrade my service twice (Pro now, with 3MB
> Down and 512 KB Up). In addition, I have no problem at all with video
> chatting with friends in US.
>
> What could be the problem? It seems it's not the problem of the DSL speed
> since I have upgraded twice and it doesn't improve at all. I used a web
> DSL
> speed test (server located in Los angeles, I am in San Diego) to check my
> DSL
> speed and mine is normal, and checked my parents' computer DSL speed in
> China, the result is 100KB Down and 300 KB Up. So it looks like their
> upload
> is good, then why I can't hear their voice clearly even I have an
> excellent
> download speed on my end? And because their Download speed is poor,
> however,
> they can still hear my voice without problem. I am just totally confused
> here.
>
> Or maybe it's their computer is too old? However, about 1 year ago, I have
> no problem to video chat with them on the same 2 computers. They then
> visited
> us here for 6 months and then went back to china, and since then, the
> video
> chat started to have problem.
>
> please advice