Trend mirco missing mail help !!

It receives html format and is set to recieve them
thats not the main problem here.
sorry if I didn't explian the problem accuratly

The issue is when I recieve an Email that contains an ad banner or any kind
of script Trend Micro somehow blocks it and replaces it with a text version
and doesn't offer any way of retrieving the original Email and also doesn't
offer any filtering capability to allow trusted content.

As about 90% of my Email traffic is made up of these type of Emails, I see
this as a very serious problem.



"Andre Da Costa" <andred25@hotmail.com> wrote in message
news:6A2DC219-00C9-464B-8788-70A97F06377F@microsoft.com...

> Are you sure its the AV program? Its possibly the Windows Mail, if thats
> what you are using, click Tools > Options > Read > under Read Message >
> uncheck > "Read Messages in plain text".
>
> In Outlook, go to Tools > Options > Mail Format (tab) > in the Compose in
> this message format: listbox, make sure HTML is selected.
> --
> http://adacosta.live.spaces.com
> "Will Schuitman" <willsch@bigpond.net.au> wrote in message
> news:42C463EB-A2B8-44A2-A3F8-34FED816282F@microsoft.com...

>>I have install trend micro internet security 14 on RC1 it all seems to be
>>working well.
>>
>> However it removes all html based email messages and presents them as a
>> text version how do I stop it from doing this.
>>
>> I'm a web developer and I get a lot of these emails and I want to recieve
>> them intact but I cant find any setting in trend micro to override this
>>
>> Does anybody have any ideas ?

>

Which e-mail program is this Mail or Outlook? If its Mail, its possibly the
program's Antiphishing filter.
--
http://adacosta.live.spaces.com
"Will Schuitman" <willsch@bigpond.net.au> wrote in message
news:44F05FAC-2E69-44EB-98E3-11839BEFAC76@microsoft.com...

> It receives html format and is set to recieve them
> thats not the main problem here.
> sorry if I didn't explian the problem accuratly
>
> The issue is when I recieve an Email that contains an ad banner or any
> kind of script Trend Micro somehow blocks it and replaces it with a text
> version and doesn't offer any way of retrieving the original Email and
> also doesn't offer any filtering capability to allow trusted content.
>
> As about 90% of my Email traffic is made up of these type of Emails, I see
> this as a very serious problem.
>
>
>
> "Andre Da Costa" <andred25@hotmail.com> wrote in message
> news:6A2DC219-00C9-464B-8788-70A97F06377F@microsoft.com...

>> Are you sure its the AV program? Its possibly the Windows Mail, if thats
>> what you are using, click Tools > Options > Read > under Read Message >
>> uncheck > "Read Messages in plain text".
>>
>> In Outlook, go to Tools > Options > Mail Format (tab) > in the Compose in
>> this message format: listbox, make sure HTML is selected.
>> --
>> http://adacosta.live.spaces.com
>> "Will Schuitman" <willsch@bigpond.net.au> wrote in message
>> news:42C463EB-A2B8-44A2-A3F8-34FED816282F@microsoft.com...

>>>I have install trend micro internet security 14 on RC1 it all seems to be
>>>working well.
>>>
>>> However it removes all html based email messages and presents them as a
>>> text version how do I stop it from doing this.
>>>
>>> I'm a web developer and I get a lot of these emails and I want to
>>> recieve them intact but I cant find any setting in trend micro to
>>> override this
>>>
>>> Does anybody have any ideas ?

>>

>

I use windows mail. The antispam settings are fine to recieve these Emails
and I was getting them fine before I installed Trend Micro and the original
messages are not going to my Junk Email folder. below is the notification I
get when it blocks an Email

I just want to get the original messages but there's no setting in Trend
Micro to override this blocking or to retrieve the original Email

*** PLEASE DO NOT REPLY TO THIS NOTIFICATION. ***

Trend Micro PC-cillin Internet Security has detected a message that may
contain malicious contents. The message in question has been attached as a
text file to this notification. If you need to read the original message,
Trend Micro recommends opening it as a text file.
To prevent infection, do not save the original message as a message file
(for example, *.msg or *.oft).
"Andre Da Costa" <andred25@hotmail.com> wrote in message
news:C6727F3C-C8C9-4276-9008-FBDCD29A049A@microsoft.com...

> Which e-mail program is this Mail or Outlook? If its Mail, its possibly
> the program's Antiphishing filter.
> --
> http://adacosta.live.spaces.com
> "Will Schuitman" <willsch@bigpond.net.au> wrote in message
> news:44F05FAC-2E69-44EB-98E3-11839BEFAC76@microsoft.com...

>> It receives html format and is set to recieve them
>> thats not the main problem here.
>> sorry if I didn't explian the problem accuratly
>>
>> The issue is when I recieve an Email that contains an ad banner or any
>> kind of script Trend Micro somehow blocks it and replaces it with a text
>> version and doesn't offer any way of retrieving the original Email and
>> also doesn't offer any filtering capability to allow trusted content.
>>
>> As about 90% of my Email traffic is made up of these type of Emails, I
>> see this as a very serious problem.
>>
>>
>>
>> "Andre Da Costa" <andred25@hotmail.com> wrote in message
>> news:6A2DC219-00C9-464B-8788-70A97F06377F@microsoft.com...

>>> Are you sure its the AV program? Its possibly the Windows Mail, if thats
>>> what you are using, click Tools > Options > Read > under Read Message >
>>> uncheck > "Read Messages in plain text".
>>>
>>> In Outlook, go to Tools > Options > Mail Format (tab) > in the Compose
>>> in this message format: listbox, make sure HTML is selected.
>>> --
>>> http://adacosta.live.spaces.com
>>> "Will Schuitman" <willsch@bigpond.net.au> wrote in message
>>> news:42C463EB-A2B8-44A2-A3F8-34FED816282F@microsoft.com...
>>>>I have install trend micro internet security 14 on RC1 it all seems to
>>>>be working well.
>>>>
>>>> However it removes all html based email messages and presents them as a
>>>> text version how do I stop it from doing this.
>>>>
>>>> I'm a web developer and I get a lot of these emails and I want to
>>>> recieve them intact but I cant find any setting in trend micro to
>>>> override this
>>>>
>>>> Does anybody have any ideas ?
>>>

>>

>

You need to either disable the email scanning in the antivirus software, or
else uninstall it if that is not an option.

steve

"Will Schuitman" <willsch@bigpond.net.au> wrote in message
news:16C1F07E-812A-4ADA-9420-BCEAEB366BF0@microsoft.com...

>I use windows mail. The antispam settings are fine to recieve these Emails
>and I was getting them fine before I installed Trend Micro and the original
>messages are not going to my Junk Email folder. below is the notification I
>get when it blocks an Email
>
> I just want to get the original messages but there's no setting in Trend
> Micro to override this blocking or to retrieve the original Email
>
> *** PLEASE DO NOT REPLY TO THIS NOTIFICATION. ***
>
> Trend Micro PC-cillin Internet Security has detected a message that may
> contain malicious contents. The message in question has been attached as a
> text file to this notification. If you need to read the original message,
> Trend Micro recommends opening it as a text file.
> To prevent infection, do not save the original message as a message file
> (for example, *.msg or *.oft).
> "Andre Da Costa" <andred25@hotmail.com> wrote in message
> news:C6727F3C-C8C9-4276-9008-FBDCD29A049A@microsoft.com...

>> Which e-mail program is this Mail or Outlook? If its Mail, its possibly
>> the program's Antiphishing filter.
>> --
>> http://adacosta.live.spaces.com
>> "Will Schuitman" <willsch@bigpond.net.au> wrote in message
>> news:44F05FAC-2E69-44EB-98E3-11839BEFAC76@microsoft.com...

>>> It receives html format and is set to recieve them
>>> thats not the main problem here.
>>> sorry if I didn't explian the problem accuratly
>>>
>>> The issue is when I recieve an Email that contains an ad banner or any
>>> kind of script Trend Micro somehow blocks it and replaces it with a text
>>> version and doesn't offer any way of retrieving the original Email and
>>> also doesn't offer any filtering capability to allow trusted content.
>>>
>>> As about 90% of my Email traffic is made up of these type of Emails, I
>>> see this as a very serious problem.
>>>
>>>
>>>
>>> "Andre Da Costa" <andred25@hotmail.com> wrote in message
>>> news:6A2DC219-00C9-464B-8788-70A97F06377F@microsoft.com...
>>>> Are you sure its the AV program? Its possibly the Windows Mail, if
>>>> thats what you are using, click Tools > Options > Read > under Read
>>>> Message > uncheck > "Read Messages in plain text".
>>>>
>>>> In Outlook, go to Tools > Options > Mail Format (tab) > in the Compose
>>>> in this message format: listbox, make sure HTML is selected.
>>>> --
>>>> http://adacosta.live.spaces.com
>>>> "Will Schuitman" <willsch@bigpond.net.au> wrote in message
>>>> news:42C463EB-A2B8-44A2-A3F8-34FED816282F@microsoft.com...
>>>>>I have install trend micro internet security 14 on RC1 it all seems to
>>>>>be working well.
>>>>>
>>>>> However it removes all html based email messages and presents them as
>>>>> a text version how do I stop it from doing this.
>>>>>
>>>>> I'm a web developer and I get a lot of these emails and I want to
>>>>> recieve them intact but I cant find any setting in trend micro to
>>>>> override this
>>>>>
>>>>> Does anybody have any ideas ?
>>>>
>>>

>>

>