Turbotax Deluxe 2008

Posted: 01-10-2009, 06:25 AM

I am having difficulty with Turbotax 2008 deluxe and Vista Home Premiu
32 bit. Whenever I attempt to "save" or "save as" or "find a file" o
"download state", I get "Unexpected and serious error" message. I hav
spent over 5 hours with microsoft and over 4 hours with Turbotax with n
solution. I don't believe the problem is with endpoint because I can'
find endpoint on my PC. I do have Norton Internet Security. (Problem wa
the same with MaCafee - factory instaled) I have uninstalled an
reinstalled many times. Vista indicates a Program Compatability issue
Same file will install on another computer and works fine, so issue i
computer specific. I have tried administrator, run as XP SP2, etc wit
no resolution. Anyone have any ideas? I can post the compatability tx
file if someone would like to see it.

Please help!!

--
jimman

Turbotax Deluxe 2008


Responses to "Turbotax Deluxe 2008"

Clark
Guest
Posts: n/a
 
Re: Turbotax Deluxe 2008
Posted: 01-10-2009, 06:38 PM
jimman wrote:
> I am having difficulty with Turbotax 2008 deluxe and Vista Home Premium
> 32 bit. Whenever I attempt to "save" or "save as" or "find a file" or
> "download state", I get "Unexpected and serious error" message. I have
> spent over 5 hours with microsoft and over 4 hours with Turbotax with no
> solution. I don't believe the problem is with endpoint because I can't
> find endpoint on my PC. I do have Norton Internet Security. (Problem was
> the same with MaCafee - factory instaled) I have uninstalled and
> reinstalled many times. Vista indicates a Program Compatability issue.
> Same file will install on another computer and works fine, so issue is
> computer specific. I have tried administrator, run as XP SP2, etc with
> no resolution. Anyone have any ideas? I can post the compatability txt
> file if someone would like to see it.
>
> Please help!!!
>
>
Did you try to install TurboTax by running the Setup.exe file as admin
as opposed to let it autorun?

I have the basic edition, if you can't resolve yours, I will try to load
this one. Intuit doesn't appear to be too concerned about making their
software compatible with Vista.

Clark
Curious
Guest
Posts: n/a
 
Re: Turbotax Deluxe 2008
Posted: 01-10-2009, 07:28 PM
I have had absolutely no problems with TurboTax 2008 on Vista HP 32 bit with
SP1.
I do not have Norton or McAfee on my system I use Live OneCare.
After you installed 2008 from the TT CD did you have it check for updates?
"Clark" <no-spam@tx.rr.com> wrote in message
news:eGhETK1cJHA.5540@TK2MSFTNGP05.phx.gbl...
> jimman wrote:
>> I am having difficulty with Turbotax 2008 deluxe and Vista Home Premium
>> 32 bit. Whenever I attempt to "save" or "save as" or "find a file" or
>> "download state", I get "Unexpected and serious error" message. I have
>> spent over 5 hours with microsoft and over 4 hours with Turbotax with no
>> solution. I don't believe the problem is with endpoint because I can't
>> find endpoint on my PC. I do have Norton Internet Security. (Problem was
>> the same with MaCafee - factory instaled) I have uninstalled and
>> reinstalled many times. Vista indicates a Program Compatability issue.
>> Same file will install on another computer and works fine, so issue is
>> computer specific. I have tried administrator, run as XP SP2, etc with
>> no resolution. Anyone have any ideas? I can post the compatability txt
>> file if someone would like to see it. Please help!!!
>>
>>
>
> Did you try to install TurboTax by running the Setup.exe file as admin as
> opposed to let it autorun?
>
> I have the basic edition, if you can't resolve yours, I will try to load
> this one. Intuit doesn't appear to be too concerned about making their
> software compatible with Vista.
>
> Clark
jimman
Guest
Posts: n/a
 
Re: Turbotax Deluxe 2008
Posted: 01-10-2009, 07:40 PM

Tried as suggested. Problem still exists. Vista still indicates
compatability issue. When installing in the manner described, I no
only get a problem report that does not give a temp file indicatin
compatibility issue. Before, I got this

<?xml version="1.0" encoding="UTF-16"?
<DATABASE
<EXE NAME="Turbotax.exe" FILTER="GRABMI_FILTER_PRIVACY"
<MATCHING_FILE NAME="dbghelp.dll" SIZE="764928
CHECKSUM="0xFECE59A0" BIN_FILE_VERSION="6.1.17.2
BIN_PRODUCT_VERSION="6.1.17.2" PRODUCT_VERSION="6.1.0017.2
FILE_DESCRIPTION="Windows Image Helper" COMPANY_NAME="Microsof
Corporation" PRODUCT_NAME="Debugging Tools for Windows(R)
FILE_VERSION="6.1.0017.2 (DbgBuild.030121-2003)
ORIGINAL_FILENAME="DBGHELP.DLL" INTERNAL_NAME="DBGHELP.DLL
LEGAL_COPYRIGHT=" Microsoft Corporation. All rights reserved.
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2
MODULE_TYPE="WIN32" PE_CHECKSUM="0xBD9F7" LINKER_VERSION="0x60000
UPTO_BIN_FILE_VERSION="6.1.17.2" UPTO_BIN_PRODUCT_VERSION="6.1.17.2
LINK_DATE="01/29/2003 22:10:30" UPTO_LINK_DATE="01/29/2003 22:10:30
EXPORT_NAME="dbghelp.dll" VER_LANGUAGE="English (United States) [0x409]
/
<MATCHING_FILE NAME="er.dll" SIZE="2327816" CHECKSUM="0xEC3F1DCC
BIN_FILE_VERSION="2008.9.4.174" BIN_PRODUCT_VERSION="2008.9.4.174
PRODUCT_VERSION="wPer.2008.09.04.174" FILE_DESCRIPTION="EasySte
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FILE_VERSION="wPer.2008.09.04.174" ORIGINAL_FILENAME="ER.DLL
INTERNAL_NAME="ER" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x10001
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UPTO_BIN_PRODUCT_VERSION="2008.9.4.174" LINK_DATE="12/24/2008 14:34:10
UPTO_LINK_DATE="12/24/2008 14:34:10" VER_LANGUAGE="English (Unite
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FILE_DESCRIPTION="Infragistics2.Win.Misc.v8.2"
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LEGAL_COPYRIGHT="Copyright(c) 2003-2007 Infragistics, Inc."
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LEGAL_COPYRIGHT="Copyright(c) 2002-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x3812C" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:03:16" UPTO_LINK_DATE="06/02/2008 23:03:16" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Infragistics2.Win.UltraWinTabControl.v8.2.dl l"
SIZE="266240" CHECKSUM="0xD454BAA0" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Win.UltraWinTabCon trol.v8.2"
COMPANY_NAME="Infragistics Inc."
PRODUCT_NAME="Infragistics2.Win.UltraWinTabControl "
FILE_VERSION="8.2.20082.1000"
ORIGINAL_FILENAME="Infragistics2.Win.UltraWinTabCo ntrol.v8.2.dll"
INTERNAL_NAME="Infragistics2.Win.UltraWinTabContro l.v8.2.dll"
LEGAL_COPYRIGHT="Copyright(c) 2003-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x41053" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:03:02" UPTO_LINK_DATE="06/02/2008 23:03:02" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Infragistics2.Win.UltraWinToolbars.v8.2.dll"
SIZE="2527232" CHECKSUM="0x5F70E3EC" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Win.UltraWinToolba rs.v8.2"
COMPANY_NAME="Infragistics Inc."
PRODUCT_NAME="Infragistics2.Win.UltraWinToolbars"
FILE_VERSION="8.2.20082.1000"
ORIGINAL_FILENAME="Infragistics2.Win.UltraWinToolb ars.v8.2.dll"
INTERNAL_NAME="Infragistics2.Win.UltraWinToolbars. v8.2.dll"
LEGAL_COPYRIGHT="Copyright(c) 2002-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x269A22" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:05:01" UPTO_LINK_DATE="06/02/2008 23:05:01" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Infragistics2.Win.UltraWinTree.v8.2.dll"
SIZE="626688" CHECKSUM="0x71DE0BB4" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Win.UltraWinTree.v 8.2"
COMPANY_NAME="Infragistics Inc."
PRODUCT_NAME="Infragistics2.Win.UltraWinTree"
FILE_VERSION="8.2.20082.1000"
ORIGINAL_FILENAME="Infragistics2.Win.UltraWinTree. v8.2.dll"
INTERNAL_NAME="Infragistics2.Win.UltraWinTree.v8.2 .dll"
LEGAL_COPYRIGHT="Copyright(c) 2001-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xA52AF" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:02:49" UPTO_LINK_DATE="06/02/2008 23:02:49" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Infragistics2.Win.v8.2.Design.dll"
SIZE="1789952" CHECKSUM="0xE874EF3F" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Win.v8.2.Design"
COMPANY_NAME="Infragistics Inc." PRODUCT_NAME="Infragistics2.Win"
FILE_VERSION="8.2.20082.1000"
ORIGINAL_FILENAME="Infragistics2.Win.v8.2.Design.d ll"
INTERNAL_NAME="Infragistics2.Win.v8.2.Design.dll"
LEGAL_COPYRIGHT="Copyright(c) 2005-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x1C117E" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:06:00" UPTO_LINK_DATE="06/02/2008 23:06:00" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Infragistics2.Win.v8.2.dll" SIZE="3264512"
CHECKSUM="0x1BA089B0" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Win.v8.2" COMPANY_NAME="Infragistics
Inc." PRODUCT_NAME="Infragistics2.Win" FILE_VERSION="8.2.20082.1000"
ORIGINAL_FILENAME="Infragistics2.Win.v8.2.dll"
INTERNAL_NAME="Infragistics2.Win.v8.2.dll" LEGAL_COPYRIGHT="Copyright(c)
2001-2007 Infragistics, Inc." VERDATEHI="0x0" VERDATELO="0x0"
VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x32A763" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:02:32" UPTO_LINK_DATE="06/02/2008 23:02:32" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Interop.SHDocVw.dll" SIZE="131072"
CHECKSUM="0xBDE1A116" BIN_FILE_VERSION="1.1.0.0"
BIN_PRODUCT_VERSION="1.1.0.0" PRODUCT_VERSION="1.1.0.0"
FILE_DESCRIPTION=" " COMPANY_NAME=" " PRODUCT_NAME="Assembly imported
from type library 'SHDocVw'." FILE_VERSION="1.1.0.0"
ORIGINAL_FILENAME="Interop.SHDocVw.dll" INTERNAL_NAME="Interop.SHDocVw"
LEGAL_COPYRIGHT=" " VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x29B49"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.1.0.0"
UPTO_BIN_PRODUCT_VERSION="1.1.0.0" LINK_DATE="12/24/2008 14:42:29"
UPTO_LINK_DATE="12/24/2008 14:42:29" VER_LANGUAGE="Invariant Language
(Invariant Country) [0x7f]" />
<MATCHING_FILE NAME="Intuit.Ctg.Map.dll" SIZE="82696"
CHECKSUM="0x8FF6FCE0" BIN_FILE_VERSION="2008.9.4.174"
BIN_PRODUCT_VERSION="2008.9.4.174" PRODUCT_VERSION="2008.9.4.174"
FILE_DESCRIPTION="Map" COMPANY_NAME="Intuit" PRODUCT_NAME="Map"
FILE_VERSION="2008.9.4.174" ORIGINAL_FILENAME="Intuit.Ctg.Map.dll"
INTERNAL_NAME="Intuit.Ctg.Map.dll" LEGAL_COPYRIGHT="Copyright (C) Intuit
2008" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x2294A" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="2008.9.4.174"
UPTO_BIN_PRODUCT_VERSION="2008.9.4.174" LINK_DATE="12/24/2008 14:42:30"
UPTO_LINK_DATE="12/24/2008 14:42:30" VER_LANGUAGE="Language Neutral
[0x0]" />
</EXE>
</DATABASE>


--
jimman
Clark
Guest
Posts: n/a
 
Re: Turbotax Deluxe 2008
Posted: 01-11-2009, 12:08 AM
jimman wrote:
> Tried as suggested. Problem still exists. Vista still indicates a
> compatability issue. When installing in the manner described, I now
> only get a problem report that does not give a temp file indicating
> compatibility issue. Before, I got this:
>
> <?xml version="1.0" encoding="UTF-16"?>
> <DATABASE>
> <EXE NAME="Turbotax.exe" FILTER="GRABMI_FILTER_PRIVACY">
> <MATCHING_FILE NAME="dbghelp.dll" SIZE="764928"
> CHECKSUM="0xFECE59A0" BIN_FILE_VERSION="6.1.17.2"
> BIN_PRODUCT_VERSION="6.1.17.2" PRODUCT_VERSION="6.1.0017.2"
> FILE_DESCRIPTION="Windows Image Helper" COMPANY_NAME="Microsoft
> Corporation" PRODUCT_NAME="Debugging Tools for Windows(R)"
> FILE_VERSION="6.1.0017.2 (DbgBuild.030121-2003)"
> ORIGINAL_FILENAME="DBGHELP.DLL" INTERNAL_NAME="DBGHELP.DLL"
> LEGAL_COPYRIGHT=" Microsoft Corporation. All rights reserved."
> VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> MODULE_TYPE="WIN32" PE_CHECKSUM="0xBD9F7" LINKER_VERSION="0x60000"
> UPTO_BIN_FILE_VERSION="6.1.17.2" UPTO_BIN_PRODUCT_VERSION="6.1.17.2"
> LINK_DATE="01/29/2003 22:10:30" UPTO_LINK_DATE="01/29/2003 22:10:30"
> EXPORT_NAME="dbghelp.dll" VER_LANGUAGE="English (United States) [0x409]"
<snip>
>
>
Well, I just loaded the Basic edition in a normal manner. Seems to run
and save files the way you would expect, although my file only has basic
information. I did not get the +State version since I don't need it. I
do get an IE script error if I try to go to the online community website.

I have MSI v. 4.0.6--- . Are you using the default folder locations?
Did you move anything to another folder or change user status? I don't
know anything else to ask, but you might have something corrupted. When
was the last time you verified your system files?

Clark
jimman
Guest
Posts: n/a
 
Re: Turbotax Deluxe 2008
Posted: 01-11-2009, 12:51 AM

Loaded everything in the location per default program. How do I fin
out which MSI loaded? How do I verify the file system? Hope thes
questions don't sound dumb. I have also done an erecovery to factor
default and no change

--
jimman
Clark
Guest
Posts: n/a
 
Re: Turbotax Deluxe 2008
Posted: 01-11-2009, 02:00 AM
jimman wrote:
> Loaded everything in the location per default program. How do I find
> out which MSI loaded? How do I verify the file system? Hope these
> questions don't sound dumb. I have also done an erecovery to factory
> default and no change.
>
>
The install checks which version of MSI you have, but go to
accessories-system tools-system information, software environment-loaded
modules and look for msi (at least I think that is the one they are
looking at). I don't know how to read your compatibility log, but I
have not gotten such a warning.

I was also going to ask, which version of Quicken are you running, and
have you tried creating a new file and saving that? Using a corrupted
file might cause some problems. Then try to save-as on your desktop or
somewhere else you can find it. Not necessary for it to be accurate,
just a test file.

Did you download your copy or get it retail? There is always a chance
your version has some bad bits.

Clark

jimman
Guest
Posts: n/a
 
Re: Turbotax Deluxe 2008
Posted: 01-11-2009, 09:35 AM

OK , I have MSI v 4.5.6002.16497. (windows installer) I have playe
with administrator rights, user account control, removed Norton, etc.
not sure I know how to verify system files. Can you please provide som
guidance. I also loaded on daughters laptop with home premium an
everything works fine. Mine is up to date on updates by Turbotax.
They even had me update to sp2 beta. I am at a loss as to why this i
only happening to a few users. They have a problem on Turbotax site fo
"failure to launch program" and do not have a resolution as of yet. Thi
may apply to me as well, I just don't know. Any help will b
appreciated

--
jimman
jimman
Guest
Posts: n/a
 
Re: Turbotax Deluxe 2008
Posted: 01-14-2009, 05:20 AM

Turbotax released an update today with some fixes for the above issues.
Program is still buggy, but for the most part, it works. Thanks to al
who submitted suggestions for my problem

--
jimman
 
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