Unable to access microsoft.com

Posted: 01-25-2009, 04:45 PM
I am suddenly unable to access microsoft.com. I am also unable to
access sites such as symantec, avg, and avast. I'd appreciate any
help. Thanks

Unable to access microsoft.com


Responses to "Unable to access microsoft.com"

Roger
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Posts: n/a
 
Re: Unable to access microsoft.com
Posted: 01-25-2009, 05:07 PM
fvghjk wrote:
> I am suddenly unable to access microsoft.com. I am also unable to
> access sites such as symantec, avg, and avast. I'd appreciate any
> help. Thanks
It seems that your computer is infected with the worm MyDoom-B. It
blocks access to microsoft.com and sites of several anti-virus
publishers. Try this link to Microsoft:
https://information.microsoft.com/

And read this page:
https://information.microsoft.com/se...rus/mydoom.asp
Shenan Stanley
Guest
Posts: n/a
 
Re: Unable to access microsoft.com
Posted: 01-25-2009, 05:11 PM
fvghjk wrote:
> I am suddenly unable to access microsoft.com. I am also unable to
> access sites such as symantec, avg, and avast. I'd appreciate any
> help.
- What AntiVirus and AntiSpyware applications are you currently running?
- What specific operating system at what service pack level?

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Elmo
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Posts: n/a
 
Re: Unable to access microsoft.com
Posted: 01-25-2009, 05:29 PM
fvghjk wrote:
> I am suddenly unable to access Microsoft.com. I am also unable to
> access sites such as Symantec, AVG, and Avast!. I'd appreciate any
> help. Thanks
Download, install and update one of the following ways:

- Download on another computer, that isn't infected. Save to a thumb
drive, then install on the infected machine.

- Try the same from "Safe Mode with Networking" on the infected machine.

Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

SuperAntispyware
http://www.superantispyware.com/supe...freevspro.html

--
Joe =o)
PA Bear [MS MVP]
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Re: Unable to access microsoft.com
Posted: 01-25-2009, 05:56 PM
Chances are that you're seeing the affects of a hijackware infection (cf.
http://aumha.net/viewtopic.php?f=48&t=37919).

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

fvghjk wrote:
> I am suddenly unable to access microsoft.com. I am also unable to
> access sites such as symantec, avg, and avast. I'd appreciate any
> help. Thanks
fvghjk
Guest
Posts: n/a
 
Re: Unable to access microsoft.com
Posted: 01-25-2009, 07:17 PM
I have tried running Malwarebytes, Superantispyware and Spybot. They
did not work. Thanks for your help though. Hijack this is a little
too much for me.

On Sun, 25 Jan 2009 12:56:34 -0500, "PA Bear [MS MVP]"
<PABearMVP@gmail.com> wrote:
>Chances are that you're seeing the affects of a hijackware infection (cf.
>http://aumha.net/viewtopic.php?f=48&t=37919).
>
>1. See if you can download/run the MSRT manually:
>http://www.microsoft.com/security/ma...e/default.mspx
>
>2. Run this online scan (in safe mode w/networking, if need be):
>http://onecare.live.com/site/en-us/center/howsafe.htm
>
>3. Run additional checks for hijackware, including posting your hijackthis
>log to an appropriate forum.
>
>Checking for/Help with Hijackware
>http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
>http://mvps.org/winhelp2002/unwanted.htm
>http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
>http://www.mvps.org/sramesh2k/Malware_Defence.htm
>http://defendingyourmachine2.blogspot.com/
>http://www.elephantboycomputers.com/...moving_Malware
>
>When all else fails, HijackThis v2.0.2
>(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
>conjuction with some other utilities). HijackThis will NOT fix anything on
>its own, but it will help you to both identify and remove any
>hijackware/spyware with assistance from an expert. **Post your log to
>http://spywarehammer.com/simplemachi...php?board=10.0,
>http://forums.spybot.info/forumdisplay.php?f=22,
>http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
>by an expert in such matters, not here.**
>
>If the procedures look too complex - and there is no shame in admitting this
>isn't your cup of tea - take the machine to a local, reputable and
>independent (i.e., not BigBoxStoreUSA) computer repair shop.
>=====================
>Start a free Windows Update support incident request:
>https://support.microsoft.com/oas/de...spx?gprid=6527
>
>Support for Windows Update:
>http://support.microsoft.com/gp/wusupport
>
>For home users, no-charge support is available by calling 1-866-PCSAFETY in
>the United States and in Canada or by contacting your local Microsoft
>subsidiary. There is no-charge for support calls that are associated with
>security updates.
Ken Blake, MVP
Guest
Posts: n/a
 
Re: Unable to access microsoft.com
Posted: 01-25-2009, 07:27 PM
On Sun, 25 Jan 2009 09:45:48 -0700, fvghjk <akiww@hotmail.com> wrote:
> I am suddenly unable to access microsoft.com. I am also unable to
> access sites such as symantec, avg, and avast. I'd appreciate any
> help. Thanks

Then you are almost certainly infected with malware.

What anti-virus program, anti-spyware programs, and firewall do you
run? Are they kept up to date?

--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup
Shenan Stanley
Guest
Posts: n/a
 
Re: Unable to access microsoft.com
Posted: 01-25-2009, 07:29 PM
fvghjk wrote:
> I am suddenly unable to access microsoft.com. I am also unable to
> access sites such as symantec, avg, and avast. I'd appreciate any
> help.
<snip>

fvghjk wrote:
> I have tried running Malwarebytes, Superantispyware and Spybot.
> They did not work. Thanks for your help though. Hijack this is a
> little too much for me.
Then you may wish to give a bit more information on your problem.

For example...

- What AntiVirus application are you currently running?
- What specific operating system at what service pack level?
- Web browser(s) you have available to use...
- Do they all exhibit the same issue?
- If the machine has multiple accounts - do all accounts act in the same
manner?
- What type of Internet connection do you have?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Lem
Guest
Posts: n/a
 
Re: Unable to access microsoft.com
Posted: 01-25-2009, 08:51 PM
fvghjk wrote:
> I have tried running Malwarebytes, Superantispyware and Spybot. They
> did not work. Thanks for your help though. Hijack this is a little
> too much for me.
<snip>

HiJack This is actually simpler than any of the other options -- you
don't actually have to decide what to delete or not delete, you just
download, install, run, copy the log, and post the log to one of the
forums mentioned in PA Bear's post (see below).
>> When all else fails, HijackThis v2.0.2
>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
>> conjuction with some other utilities). HijackThis will NOT fix anything on
>> its own, but it will help you to both identify and remove any
>> hijackware/spyware with assistance from an expert. **Post your log to
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
>> by an expert in such matters, not here.**
<snip>


--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
Malke
Guest
Posts: n/a
 
Re: Unable to access microsoft.com
Posted: 01-25-2009, 10:54 PM
On Sun, 25 Jan 2009 09:45:48 -0700, fvghjk <akiww@hotmail.com> wrote:
>I am suddenly unable to access microsoft.com. I am also unable to
>access sites such as symantec, avg, and avast. I'd appreciate any
>help. Thanks
Didn't you hear? Microsoft just experienced a bad quarter so had to
lay off thousands of workers. They also laid off their web site.
Once the economy starts to recover they may be able to rehire their
website, but only if it's willing to take a paycut.
 
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