Unable to fax with Microsoft Fax

> Vince via WindowsKB.com wrote:

>> I have this problem where I was not able to send or receive using
>> Microsoft Fax (for WinXP and 2000). I'm using a GPRS modem which I
>> have got working for other fax softwares like Symantec and MightyFax.
>>
>> I was able to establish a connection but was not able to send or
>> receive. I can hear the ringing sound from the remote fax machine I
>> was dialing but no fax was received there. Error message is "An error
>> occurred while sending/receiving fax".
>>
>> For Win2000, I was only able to send but even then, the fax was not
>> clear. Help appreciated. Thanks.

>
> Courtesy of Russ Valentine: -
>
> Unfortunately, Windows XP Fax has proven to be incompatible with many
> common
> modems and drivers, particularly older ones, even if the manufacturers
> claim
> they are "compatible" with Windows XP. Modem incompatibility is not
> apparent
> during installation or the initial setup. It only becomes apparent when
> you
> first try to send or receive a fax. The Fax Service will dial or will
> answer
> an incoming fax but then fail with any of a number of unhelpful error
> messages such as "Line is busy," "There is no answer," or "Reception
> error."
> There will be nothing in Event Viewer to give a clue as to where the
> problem
> might lie.
>
> These errors have been nearly impossible to track down. To do so requires
> enabling both PSS and debug logging of fax transmissions, both of which
> require fairly extensive registry changes. For the time being, the best
> advice is to attempt to use XP Fax only if you have a modem that is listed
> on the Windows XP Hardware Compatibility List and using the latest
> drivers.
>
>
>