Unable to print using Microsoft Fax

> Examine the status of the Fax Service and of the Fax printer and tell us
> what you see. Define what you changed just before "it just quit working."
> Such things never happen for no reason.
> --
> Russ Valentine
> [MVP-Outlook]
> "Alexander's Camper Sales" <alex5111@sbcglobal.net> wrote in message
> news:EuSWg.4995$NE6.1031@newssvr11.news.prodigy.co m...

>>I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
>> I'm having a problem printing with Microsoft Fax. I've been able to use
>> fax to print documents, but it just quit working. I click on print and
>> choose the fax printer, the fax wizard opens and I'm able to preview the
>> document. However, after clicking Finish, nothing happens. The Fax
>> Monitor doesn't open and the fax doesn't show up in the console Outbox.
>> In control panel, under Printers and Fax, the fax printer shows document
>> pending.
>> The modem works fine. I can dial any number (including the fax machine).
>> There is no local printer other than the fax printer. There used to be a
>> network printer, but it has been deleted.
>> I have removed fax in Windows components and added it, configured it,
>> uninstalled modem and com ports and reinstalled them. Nothing seems to
>> make any difference. Sometimes there is an error in event viewer about
>> the fax printer monitor failed to connect to the fax service.
>>
>> I tried HP Chat Support but they didn't understand what I was asking.
>>
>> Can anyone help?
>>

>

> The status of the Fax Printer is online. I'm not sure how to find the
> status of the Fax Service. Right now I'm home and don't have access to
> the HP (which is at work).
> As for changes....I was last able to fax successfully on Aug. 16. When I
> tried on Aug. 31, I wasn't able to. I have no idea what changes I might
> have made during those two weeks. The only major change would possibly
> uninstalling the network printer.
> Sorry I can't be more help than that. I've been trying to fix this
> whenever I have a spare moment at work (not too often).
> Thanks
>
> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
> news:339FA071-DA8D-41B6-8703-6FCB4AB48818@microsoft.com...

>> Examine the status of the Fax Service and of the Fax printer and tell us
>> what you see. Define what you changed just before "it just quit working."
>> Such things never happen for no reason.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Alexander's Camper Sales" <alex5111@sbcglobal.net> wrote in message
>> news:EuSWg.4995$NE6.1031@newssvr11.news.prodigy.co m...

>>>I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
>>> I'm having a problem printing with Microsoft Fax. I've been able to use
>>> fax to print documents, but it just quit working. I click on print and
>>> choose the fax printer, the fax wizard opens and I'm able to preview the
>>> document. However, after clicking Finish, nothing happens. The Fax
>>> Monitor doesn't open and the fax doesn't show up in the console Outbox.
>>> In control panel, under Printers and Fax, the fax printer shows document
>>> pending.
>>> The modem works fine. I can dial any number (including the fax machine).
>>> There is no local printer other than the fax printer. There used to be a
>>> network printer, but it has been deleted.
>>> I have removed fax in Windows components and added it, configured it,
>>> uninstalled modem and com ports and reinstalled them. Nothing seems to
>>> make any difference. Sometimes there is an error in event viewer about
>>> the fax printer monitor failed to connect to the fax service.
>>>
>>> I tried HP Chat Support but they didn't understand what I was asking.
>>>
>>> Can anyone help?
>>>

>>

>
>

> The status of the Fax Service can be examined in Administrative Tools. You
> haven't clarified whether your Fax Service was using a local fax modem or
> a shared network fax modem.
> --
> Russ Valentine
> [MVP-Outlook]
> "Abby Normil" <adkalex@sbcglobal.net> wrote in message
> news:RyUWg.10544$vJ2.6402@newssvr12.news.prodigy.c om...

>> The status of the Fax Printer is online. I'm not sure how to find the
>> status of the Fax Service. Right now I'm home and don't have access to
>> the HP (which is at work).
>> As for changes....I was last able to fax successfully on Aug. 16. When I
>> tried on Aug. 31, I wasn't able to. I have no idea what changes I might
>> have made during those two weeks. The only major change would possibly
>> uninstalling the network printer.
>> Sorry I can't be more help than that. I've been trying to fix this
>> whenever I have a spare moment at work (not too often).
>> Thanks
>>
>> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
>> news:339FA071-DA8D-41B6-8703-6FCB4AB48818@microsoft.com...

>>> Examine the status of the Fax Service and of the Fax printer and tell us
>>> what you see. Define what you changed just before "it just quit
>>> working." Such things never happen for no reason.
>>> --
>>> Russ Valentine
>>> [MVP-Outlook]
>>> "Alexander's Camper Sales" <alex5111@sbcglobal.net> wrote in message
>>> news:EuSWg.4995$NE6.1031@newssvr11.news.prodigy.co m...
>>>>I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
>>>> I'm having a problem printing with Microsoft Fax. I've been able to use
>>>> fax to print documents, but it just quit working. I click on print and
>>>> choose the fax printer, the fax wizard opens and I'm able to preview
>>>> the document. However, after clicking Finish, nothing happens. The Fax
>>>> Monitor doesn't open and the fax doesn't show up in the console Outbox.
>>>> In control panel, under Printers and Fax, the fax printer shows
>>>> document pending.
>>>> The modem works fine. I can dial any number (including the fax
>>>> machine). There is no local printer other than the fax printer. There
>>>> used to be a network printer, but it has been deleted.
>>>> I have removed fax in Windows components and added it, configured it,
>>>> uninstalled modem and com ports and reinstalled them. Nothing seems to
>>>> make any difference. Sometimes there is an error in event viewer about
>>>> the fax printer monitor failed to connect to the fax service.
>>>>
>>>> I tried HP Chat Support but they didn't understand what I was asking.
>>>>
>>>> Can anyone help?
>>>>
>>>

>>
>>

>

> Fax Service is set to manual. I don't receive faxes, only send.
> Using a local fax modem.
>
> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
> news:1B094745-4CBC-461B-AC9E-563ED0A61483@microsoft.com...

>> The status of the Fax Service can be examined in Administrative Tools.
>> You haven't clarified whether your Fax Service was using a local fax
>> modem or a shared network fax modem.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Abby Normil" <adkalex@sbcglobal.net> wrote in message
>> news:RyUWg.10544$vJ2.6402@newssvr12.news.prodigy.c om...

>>> The status of the Fax Printer is online. I'm not sure how to find the
>>> status of the Fax Service. Right now I'm home and don't have access to
>>> the HP (which is at work).
>>> As for changes....I was last able to fax successfully on Aug. 16. When
>>> I tried on Aug. 31, I wasn't able to. I have no idea what changes I
>>> might have made during those two weeks. The only major change would
>>> possibly uninstalling the network printer.
>>> Sorry I can't be more help than that. I've been trying to fix this
>>> whenever I have a spare moment at work (not too often).
>>> Thanks
>>>
>>> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
>>> news:339FA071-DA8D-41B6-8703-6FCB4AB48818@microsoft.com...
>>>> Examine the status of the Fax Service and of the Fax printer and tell
>>>> us what you see. Define what you changed just before "it just quit
>>>> working." Such things never happen for no reason.
>>>> --
>>>> Russ Valentine
>>>> [MVP-Outlook]
>>>> "Alexander's Camper Sales" <alex5111@sbcglobal.net> wrote in message
>>>> news:EuSWg.4995$NE6.1031@newssvr11.news.prodigy.co m...
>>>>>I have an HP Desktop Pavilion xg992 with XP Home updated to SP2.
>>>>> I'm having a problem printing with Microsoft Fax. I've been able to
>>>>> use fax to print documents, but it just quit working. I click on print
>>>>> and choose the fax printer, the fax wizard opens and I'm able to
>>>>> preview the document. However, after clicking Finish, nothing happens.
>>>>> The Fax Monitor doesn't open and the fax doesn't show up in the
>>>>> console Outbox. In control panel, under Printers and Fax, the fax
>>>>> printer shows document pending.
>>>>> The modem works fine. I can dial any number (including the fax
>>>>> machine). There is no local printer other than the fax printer. There
>>>>> used to be a network printer, but it has been deleted.
>>>>> I have removed fax in Windows components and added it, configured it,
>>>>> uninstalled modem and com ports and reinstalled them. Nothing seems
>>>>> to make any difference. Sometimes there is an error in event viewer
>>>>> about the fax printer monitor failed to connect to the fax service.
>>>>>
>>>>> I tried HP Chat Support but they didn't understand what I was asking.
>>>>>
>>>>> Can anyone help?
>>>>>
>>>>
>>>
>>>

>>

>
>