Unable to send fax

Posted: 12-09-2003, 12:24 PM
I have Windows XP Home Edition. I have set up the fax and have no trouble
receiving faxes. However, when I try to send a fax (either from a Windows
program or directly) the Fax Monitor dialogue box comes up and says sending
but the send is never completed (An error occured when sending the fax).

Many thanks for any help.

Martin


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Responses to "Unable to send fax"

Archan Das [MSFT]
Guest
Posts: n/a
 
Re: Unable to send fax
Posted: 12-11-2003, 08:57 AM
Unfortunately, Windows XP Fax has proven to be incompatible with many
common modems and drivers, particularly older ones, even if the
manufacturers claim they are "compatible" with Windows XP. Modem
incompatibility is not apparent during installation or the initial setup. It
only becomes apparent when you first try to send or receive a fax. The Fax
Service will dial or will answer an incoming fax but then fail with any of a
number of unhelpful error messages such as "Line is busy," "There is no
answer," or "Reception error." There will be nothing in Event Viewer to give
a clue as to where the problem might lie.



These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


List of certified modems:
http://www.microsoft.com/windows/cat...d-85df6a377206

--
Archan Das

Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

"Martin Davis" <martin_davis11@yahoo.co.uk> wrote in message
news:eWc609kvDHA.2360@TK2MSFTNGP10.phx.gbl...
> I have Windows XP Home Edition. I have set up the fax and have no trouble
> receiving faxes. However, when I try to send a fax (either from a Windows
> program or directly) the Fax Monitor dialogue box comes up and says
sending
> but the send is never completed (An error occured when sending the fax).
>
> Many thanks for any help.
>
> Martin
>
>

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Martin Davis
Guest
Posts: n/a
 
Re: Unable to send fax
Posted: 12-11-2003, 03:26 PM
Thank you for your reply. I have a US Robotics 56k Voice Win 1806. I am able
to receive faxes without any problem at all. It is only sending where I have
a problem.

Kind regards

Martin

"Archan Das [MSFT]" <archand@online.microsoft.com> wrote in message
news:3fd83181@news.microsoft.com...
> Unfortunately, Windows XP Fax has proven to be incompatible with many
> common modems and drivers, particularly older ones, even if the
> manufacturers claim they are "compatible" with Windows XP. Modem
> incompatibility is not apparent during installation or the initial setup.
It
> only becomes apparent when you first try to send or receive a fax. The Fax
> Service will dial or will answer an incoming fax but then fail with any of
a
> number of unhelpful error messages such as "Line is busy," "There is no
> answer," or "Reception error." There will be nothing in Event Viewer to
give
> a clue as to where the problem might lie.
>
>
>
> These errors have been nearly impossible to track down. To do so requires
> enabling both PSS and debug logging of fax transmissions, both of which
> require fairly extensive registry changes. For the time being, the best
> advice is to attempt to use XP Fax only if you have a modem that is listed
> on the Windows XP Hardware Compatibility List and using the latest
drivers.
>
>
> List of certified modems:
>
http://www.microsoft.com/windows/cat...d-85df6a377206
>
> --
> Archan Das
>
> Microsoft Printing, Imaging and Fax Team
>
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
> Please do not send email directly to this alias. This alias is for
newsgroup
> purposes only.
>
> "Martin Davis" <martin_davis11@yahoo.co.uk> wrote in message
> news:eWc609kvDHA.2360@TK2MSFTNGP10.phx.gbl...
> > I have Windows XP Home Edition. I have set up the fax and have no
trouble
> > receiving faxes. However, when I try to send a fax (either from a
Windows
> > program or directly) the Fax Monitor dialogue box comes up and says
> sending
> > but the send is never completed (An error occured when sending the fax).
> >
> > Many thanks for any help.
> >
> > Martin
> >
> >
>
>

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