URGENT: Loss of wireless connection when hitting another wireless network

07-12-2003, 10:11 AM

1. change the channel on the wireless router
2. make sure the SSID name is not what shipped in the box
3. uncheck the advanced setting to automatically connect to non preferred
networks
4. configure your own SSID as the only preferred network
5. be sure you are using WEP
6. be sure that 802.1x authentication is not checked

Chris wrote:

Quote:

> I have a Dell True Mobile Wireless router attached to one
> of my PC's and a Dell True Mobile Wireless Adapter
> attached to the other. The PC with the adapter is
> running XP Professional. The signal strength varies, but
> basically, I get good performance on the wireless lan.
>
> Here's the problem: I'm on the edge of a Verizon Wi-Fi
> network coverage zone, that my adapter picks up on every
> few minutes. Everytime my adapter picks up on the
> Verizon network, I lose my network connection to my
> router and get a Windows message saying that there are
> multiple networks available.
>
> I use my PC that's attached to the adapter to receive
> real time streaming quotes from NASDAQ. Everytime the
> adapter picks up on the Verizon network, I lose my
> quotes. It's costing me money because I've missed
> trades. I've talked to both Dell and MS support, and no
> one seems to be able to help me.
>
> I would *greatly* appreciate any ideas as to what I might
> do.
>
> Thanks.

--
Barb Bowman
Expert Zone Columnist
http://www.microsoft.com/windowsxp/expertzone
MS-MVP (Windows)

07-12-2003, 02:47 PM

If authentication WAS checked (#6) unchecking it will solve your problem.
As for the rest of it
1. how far away from the access point are you?
2. are you broadcasting the SSID?

Chris wrote:

Quote:

> Barb,
>
> Thanks for the help. I had already completed all of your
> suggestions, except for number 6. I've just implemented
> it.
>
> This morning I spoke with a tech support rep at another
> wireless vendor, Linksys. I asked if I would have the
> same problem using one of their adapters. She told me
> that I would, that it was a problem with XP, and that
> there was nothing I cold do to prevent the connection
> loss when the adapter detects the Wi-Fi network. The
> problem is that the Wi-Fi's signal strength keeps going
> up and down, so I'm losing my connection about every five
> minutes. The Wi-Fi disappears and then reappears.
> Everytime it reappears, I lose my connection and recieve
> a message from XP that says there's more than one network
> available.
>
> When I spoke with Microsoft tech support, they couldn't
> recommend a solution and said they thought it was a
> firmware problem.
>
> I'm not sure what to think.
>

Quote:

>> -----Original Message-----
>> 1. change the channel on the wireless router
>> 2. make sure the SSID name is not what shipped in the box
>> 3. uncheck the advanced setting to automatically connect to non
>> preferred networks
>> 4. configure your own SSID as the only preferred network
>> 5. be sure you are using WEP
>> 6. be sure that 802.1x authentication is not checked
>>
>> Chris wrote:

Quote:

>>> I have a Dell True Mobile Wireless router attached to one
>>> of my PC's and a Dell True Mobile Wireless Adapter
>>> attached to the other. The PC with the adapter is
>>> running XP Professional. The signal strength varies, but
>>> basically, I get good performance on the wireless lan.
>>>
>>> Here's the problem: I'm on the edge of a Verizon Wi-Fi
>>> network coverage zone, that my adapter picks up on every
>>> few minutes. Everytime my adapter picks up on the
>>> Verizon network, I lose my network connection to my
>>> router and get a Windows message saying that there are
>>> multiple networks available.
>>>
>>> I use my PC that's attached to the adapter to receive
>>> real time streaming quotes from NASDAQ. Everytime the
>>> adapter picks up on the Verizon network, I lose my
>>> quotes. It's costing me money because I've missed
>>> trades. I've talked to both Dell and MS support, and no
>>> one seems to be able to help me.
>>>
>>> I would *greatly* appreciate any ideas as to what I might
>>> do.
>>>
>>> Thanks.

>>
>> --
>> Barb Bowman
>> Expert Zone Columnist
>> http://www.microsoft.com/windowsxp/expertzone
>> MS-MVP (Windows)
>>
>>
>>
>> .

--
Barb Bowman
Expert Zone Columnist
http://www.microsoft.com/windowsxp/expertzone
MS-MVP (Windows)

07-12-2003, 03:18 PM

Barb, thanks again. Turning off authentication did solve
the problem.

And I want to say you're great. I literally spent hours
on the phone with Dell, Microsoft, and Linksys tech
support. I probably spoke with 6 different people, and
none of them knew the answer.

(I am broadcasting the SSID. Singal strength moves from
very good to good. I'm about 30 feet away from the my
router).

Thank you very much for your help!

Chris

Quote:

>-----Original Message-----
>If authentication WAS checked (#6) unchecking it will

solve your problem.

Quote:

>As for the rest of it
>1. how far away from the access point are you?
>2. are you broadcasting the SSID?
>
>Chris wrote:

Quote:

>> Barb,
>>
>> Thanks for the help. I had already completed all of

your

Quote:

>> suggestions, except for number 6. I've just

implemented

Quote:

>> it.
>>
>> This morning I spoke with a tech support rep at another
>> wireless vendor, Linksys. I asked if I would have the
>> same problem using one of their adapters. She told me
>> that I would, that it was a problem with XP, and that
>> there was nothing I cold do to prevent the connection
>> loss when the adapter detects the Wi-Fi network. The
>> problem is that the Wi-Fi's signal strength keeps going
>> up and down, so I'm losing my connection about every

five

Quote:

>> minutes. The Wi-Fi disappears and then reappears.
>> Everytime it reappears, I lose my connection and

recieve

Quote:

>> a message from XP that says there's more than one

network

Quote:

>> available.
>>
>> When I spoke with Microsoft tech support, they couldn't
>> recommend a solution and said they thought it was a
>> firmware problem.
>>
>> I'm not sure what to think.
>>

Quote:

>>> -----Original Message-----
>>> 1. change the channel on the wireless router
>>> 2. make sure the SSID name is not what shipped in the

box

Quote:

>>> 3. uncheck the advanced setting to automatically

connect to non

Quote:

>>> preferred networks
>>> 4. configure your own SSID as the only preferred

network

Quote:

>>> 5. be sure you are using WEP
>>> 6. be sure that 802.1x authentication is not checked
>>>
>>> Chris wrote:
>>>> I have a Dell True Mobile Wireless router attached

to one

Quote:

>>>> of my PC's and a Dell True Mobile Wireless Adapter
>>>> attached to the other. The PC with the adapter is
>>>> running XP Professional. The signal strength

varies, but

Quote:

>>>> basically, I get good performance on the wireless

lan.

Quote:

>>>>
>>>> Here's the problem: I'm on the edge of a Verizon Wi-

Fi

Quote:

>>>> network coverage zone, that my adapter picks up on

every

Quote:

>>>> few minutes. Everytime my adapter picks up on the
>>>> Verizon network, I lose my network connection to my
>>>> router and get a Windows message saying that there

are

Quote:

>>>> multiple networks available.
>>>>
>>>> I use my PC that's attached to the adapter to receive
>>>> real time streaming quotes from NASDAQ. Everytime

the

Quote:

>>>> adapter picks up on the Verizon network, I lose my
>>>> quotes. It's costing me money because I've missed
>>>> trades. I've talked to both Dell and MS support,

and no

Quote:

>>>> one seems to be able to help me.
>>>>
>>>> I would *greatly* appreciate any ideas as to what I

might

Quote:

>>>> do.
>>>>
>>>> Thanks.
>>>
>>> --
>>> Barb Bowman
>>> Expert Zone Columnist
>>> http://www.microsoft.com/windowsxp/expertzone
>>> MS-MVP (Windows)
>>>
>>>
>>>
>>> .

>
>--
>Barb Bowman
>Expert Zone Columnist
>http://www.microsoft.com/windowsxp/expertzone
>MS-MVP (Windows)
>
>
>
>.
>

07-12-2003, 06:28 PM

When the signal drops, see if someone is using a cordless phone in your home.

Gerry

08-10-2003, 04:10 PM

I have seen other problems like this resolved with firmware upgrades to the
wireless router/access point.

Chett Salzman wrote:

Quote:

> Hi Barb,
>
> Not yet, but I will be doing this tomorrow as the router is at a
> clients site
> right now. I will post the model number when I get it.
> I just wanted to know, what I posted, the problems I am having, you
> heard before? and it is all related to the fix's you suggested.
>
> Thanks Again.
>
> Chett
>
>
>
> "Barb Bowman [MVP-Windows]" <barb@nospam.com> wrote in message
> news:<#XWwEdrXDHA.416@tk2msftngp13.phx.gbl>...

Quote:

>> And you've tried all the recommendations I listed? Do you have the
>> latest firmware in the Linksys wireless router? Which Linksys Model
>> # and what version firmware?
>>
>> Chett Salzman wrote:

Quote:

>>> Hi Barb,
>>>
>>> I have a simular Issue, I have 2 Hard wired desktops, one being
>>> WinXP and one being Win98. I have a Sony Vaio laptop, the new ones
>>> with the built in wireless.
>>> ALso a LinkSys 4 Port 10/100 Wireless DSL/Cable Router.
>>>
>>> Whats happening is this:
>>>
>>> 1 I keep getting the neighbors wireless network showing up as
>>> preferred.
>>> 2.When I finally get the Vaio working..It loses connection to the
>>> router
>>> after 10 min or so.
>>> 3.When the laptop loses connection so do the 2 desktops, they cannot
>>> even print to the networked printer unless eveything is restarted.
>>>
>>> Please assist, and thanks.
>>>
>>> Chett
>>>
>>>
>>>
>>>
>>> "Barb Bowman [MVP-Windows]" <barb@nospam.com> wrote in message
>>> news:<elhRD4FSDHA.2332@TK2MSFTNGP10.phx.gbl>...
>>>> 1. change the channel on the wireless router
>>>> 2. make sure the SSID name is not what shipped in the box
>>>> 3. uncheck the advanced setting to automatically connect to non
>>>> preferred networks
>>>> 4. configure your own SSID as the only preferred network
>>>> 5. be sure you are using WEP
>>>> 6. be sure that 802.1x authentication is not checked
>>>>
>>>> Chris wrote:
>>>>> I have a Dell True Mobile Wireless router attached to one
>>>>> of my PC's and a Dell True Mobile Wireless Adapter
>>>>> attached to the other. The PC with the adapter is
>>>>> running XP Professional. The signal strength varies, but
>>>>> basically, I get good performance on the wireless lan.
>>>>>
>>>>> Here's the problem: I'm on the edge of a Verizon Wi-Fi
>>>>> network coverage zone, that my adapter picks up on every
>>>>> few minutes. Everytime my adapter picks up on the
>>>>> Verizon network, I lose my network connection to my
>>>>> router and get a Windows message saying that there are
>>>>> multiple networks available.
>>>>>
>>>>> I use my PC that's attached to the adapter to receive
>>>>> real time streaming quotes from NASDAQ. Everytime the
>>>>> adapter picks up on the Verizon network, I lose my
>>>>> quotes. It's costing me money because I've missed
>>>>> trades. I've talked to both Dell and MS support, and no
>>>>> one seems to be able to help me.
>>>>>
>>>>> I would *greatly* appreciate any ideas as to what I might
>>>>> do.
>>>>>
>>>>> Thanks.

--
Barb Bowman
Expert Zone Columnist
http://www.microsoft.com/windowsxp/expertzone
MS-MVP (Windows)

08-10-2003, 08:07 PM

Hi Barb,

It is the Linksys BEFW11S4

Thanks again

"Barb Bowman [MVP-Windows]" <barb@nospam.com> wrote in message news:<#XWwEdrXDHA.416@tk2msftngp13.phx.gbl>...

Quote:

> And you've tried all the recommendations I listed? Do you have the latest
> firmware in the Linksys wireless router? Which Linksys Model # and what
> version firmware?
>
> Chett Salzman wrote:

Quote:

> > Hi Barb,
> >
> > I have a simular Issue, I have 2 Hard wired desktops, one being WinXP
> > and one being Win98. I have a Sony Vaio laptop, the new ones with the
> > built in wireless.
> > ALso a LinkSys 4 Port 10/100 Wireless DSL/Cable Router.
> >
> > Whats happening is this:
> >
> > 1 I keep getting the neighbors wireless network showing up as
> > preferred.
> > 2.When I finally get the Vaio working..It loses connection to the
> > router
> > after 10 min or so.
> > 3.When the laptop loses connection so do the 2 desktops, they cannot
> > even print to the networked printer unless eveything is restarted.
> >
> > Please assist, and thanks.
> >
> > Chett
> >
> >
> >
> >
> > "Barb Bowman [MVP-Windows]" <barb@nospam.com> wrote in message
> > news:<elhRD4FSDHA.2332@TK2MSFTNGP10.phx.gbl>...

Quote:

> >> 1. change the channel on the wireless router
> >> 2. make sure the SSID name is not what shipped in the box
> >> 3. uncheck the advanced setting to automatically connect to non
> >> preferred networks
> >> 4. configure your own SSID as the only preferred network
> >> 5. be sure you are using WEP
> >> 6. be sure that 802.1x authentication is not checked
> >>
> >> Chris wrote:
> >>> I have a Dell True Mobile Wireless router attached to one
> >>> of my PC's and a Dell True Mobile Wireless Adapter
> >>> attached to the other. The PC with the adapter is
> >>> running XP Professional. The signal strength varies, but
> >>> basically, I get good performance on the wireless lan.
> >>>
> >>> Here's the problem: I'm on the edge of a Verizon Wi-Fi
> >>> network coverage zone, that my adapter picks up on every
> >>> few minutes. Everytime my adapter picks up on the
> >>> Verizon network, I lose my network connection to my
> >>> router and get a Windows message saying that there are
> >>> multiple networks available.
> >>>
> >>> I use my PC that's attached to the adapter to receive
> >>> real time streaming quotes from NASDAQ. Everytime the
> >>> adapter picks up on the Verizon network, I lose my
> >>> quotes. It's costing me money because I've missed
> >>> trades. I've talked to both Dell and MS support, and no
> >>> one seems to be able to help me.
> >>>
> >>> I would *greatly* appreciate any ideas as to what I might
> >>> do.
> >>>
> >>> Thanks.

08-10-2003, 08:09 PM

Hi Barb,

it is the BEFW11S4

"Barb Bowman [MVP-Windows]" <barb@nospam.com> wrote in message news:<#XWwEdrXDHA.416@tk2msftngp13.phx.gbl>...

Quote:

> And you've tried all the recommendations I listed? Do you have the latest
> firmware in the Linksys wireless router? Which Linksys Model # and what
> version firmware?
>
> Chett Salzman wrote:

Quote:

> > Hi Barb,
> >
> > I have a simular Issue, I have 2 Hard wired desktops, one being WinXP
> > and one being Win98. I have a Sony Vaio laptop, the new ones with the
> > built in wireless.
> > ALso a LinkSys 4 Port 10/100 Wireless DSL/Cable Router.
> >
> > Whats happening is this:
> >
> > 1 I keep getting the neighbors wireless network showing up as
> > preferred.
> > 2.When I finally get the Vaio working..It loses connection to the
> > router
> > after 10 min or so.
> > 3.When the laptop loses connection so do the 2 desktops, they cannot
> > even print to the networked printer unless eveything is restarted.
> >
> > Please assist, and thanks.
> >
> > Chett
> >
> >
> >
> >
> > "Barb Bowman [MVP-Windows]" <barb@nospam.com> wrote in message
> > news:<elhRD4FSDHA.2332@TK2MSFTNGP10.phx.gbl>...

Quote:

> >> 1. change the channel on the wireless router
> >> 2. make sure the SSID name is not what shipped in the box
> >> 3. uncheck the advanced setting to automatically connect to non
> >> preferred networks
> >> 4. configure your own SSID as the only preferred network
> >> 5. be sure you are using WEP
> >> 6. be sure that 802.1x authentication is not checked
> >>
> >> Chris wrote:
> >>> I have a Dell True Mobile Wireless router attached to one
> >>> of my PC's and a Dell True Mobile Wireless Adapter
> >>> attached to the other. The PC with the adapter is
> >>> running XP Professional. The signal strength varies, but
> >>> basically, I get good performance on the wireless lan.
> >>>
> >>> Here's the problem: I'm on the edge of a Verizon Wi-Fi
> >>> network coverage zone, that my adapter picks up on every
> >>> few minutes. Everytime my adapter picks up on the
> >>> Verizon network, I lose my network connection to my
> >>> router and get a Windows message saying that there are
> >>> multiple networks available.
> >>>
> >>> I use my PC that's attached to the adapter to receive
> >>> real time streaming quotes from NASDAQ. Everytime the
> >>> adapter picks up on the Verizon network, I lose my
> >>> quotes. It's costing me money because I've missed
> >>> trades. I've talked to both Dell and MS support, and no
> >>> one seems to be able to help me.
> >>>
> >>> I would *greatly* appreciate any ideas as to what I might
> >>> do.
> >>>
> >>> Thanks.

08-10-2003, 09:20 PM

What firmware is in this router? Please upgrade to the latest version
firmware - this probably will fix the problem (it has for others).

Chett Salzman wrote:

Quote:

> Hi Barb,
>
> It is the Linksys BEFW11S4
>
> Thanks again
>
> "Barb Bowman [MVP-Windows]" <barb@nospam.com> wrote in message
> news:<#XWwEdrXDHA.416@tk2msftngp13.phx.gbl>...

Quote:

>> And you've tried all the recommendations I listed? Do you have the
>> latest firmware in the Linksys wireless router? Which Linksys Model
>> # and what version firmware?
>>
>> Chett Salzman wrote:

Quote:

>>> Hi Barb,
>>>
>>> I have a simular Issue, I have 2 Hard wired desktops, one being
>>> WinXP and one being Win98. I have a Sony Vaio laptop, the new ones
>>> with the built in wireless.
>>> ALso a LinkSys 4 Port 10/100 Wireless DSL/Cable Router.
>>>
>>> Whats happening is this:
>>>
>>> 1 I keep getting the neighbors wireless network showing up as
>>> preferred.
>>> 2.When I finally get the Vaio working..It loses connection to the
>>> router
>>> after 10 min or so.
>>> 3.When the laptop loses connection so do the 2 desktops, they cannot
>>> even print to the networked printer unless eveything is restarted.
>>>
>>> Please assist, and thanks.
>>>
>>> Chett
>>>
>>>
>>>
>>>
>>> "Barb Bowman [MVP-Windows]" <barb@nospam.com> wrote in message
>>> news:<elhRD4FSDHA.2332@TK2MSFTNGP10.phx.gbl>...
>>>> 1. change the channel on the wireless router
>>>> 2. make sure the SSID name is not what shipped in the box
>>>> 3. uncheck the advanced setting to automatically connect to non
>>>> preferred networks
>>>> 4. configure your own SSID as the only preferred network
>>>> 5. be sure you are using WEP
>>>> 6. be sure that 802.1x authentication is not checked
>>>>
>>>> Chris wrote:
>>>>> I have a Dell True Mobile Wireless router attached to one
>>>>> of my PC's and a Dell True Mobile Wireless Adapter
>>>>> attached to the other. The PC with the adapter is
>>>>> running XP Professional. The signal strength varies, but
>>>>> basically, I get good performance on the wireless lan.
>>>>>
>>>>> Here's the problem: I'm on the edge of a Verizon Wi-Fi
>>>>> network coverage zone, that my adapter picks up on every
>>>>> few minutes. Everytime my adapter picks up on the
>>>>> Verizon network, I lose my network connection to my
>>>>> router and get a Windows message saying that there are
>>>>> multiple networks available.
>>>>>
>>>>> I use my PC that's attached to the adapter to receive
>>>>> real time streaming quotes from NASDAQ. Everytime the
>>>>> adapter picks up on the Verizon network, I lose my
>>>>> quotes. It's costing me money because I've missed
>>>>> trades. I've talked to both Dell and MS support, and no
>>>>> one seems to be able to help me.
>>>>>
>>>>> I would *greatly* appreciate any ideas as to what I might
>>>>> do.
>>>>>
>>>>> Thanks.

--
Barb Bowman
Expert Zone Columnist
http://www.microsoft.com/windowsxp/expertzone
MS-MVP (Windows)

07-12-2003, 06:28 PM	#4 (permalink)
Re: URGENT: Loss of wireless connection when hitting another wireless network When the signal drops, see if someone is using a cordless phone in your home. Gerry	GerryG. Guest Posts: n/a

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