User Password - Screen locks up before I can key in password

After I turn on the computer, I click on the user I want
to access. I need to key in a password; however, the
screen locks up and won't let me enter anything...or even
shut down without hitting the restart button on the
tower. Any Ideas??

Thank you!

Try this, boot the system, start tapping F8, when the menu appears, select
"Last Known Good Configuration." If that doesn't resolve it, if this is a
relatively recent problem, again, boot the system, start tapping F8 but this
time go to Safe Mode and go to System Restore. If you are not offered the
option when you enter Safe Mode, go to Start\All Programs\Accessories\System
Tools\System Restore and try to take your system back to a time before this
began.

If that fails, assuming you have an actual XP CD as opposed to manufacturer
supplied restore or recovery disk or partition, try a repair install as
follows:
NOTE, while a repair install should leave your data files intact, if
something goes wrong during the repair install, you may be forced to start
over and do a clean install of XP. If you don't have your data backed up,
you would lose your data should that eventuality occur.



Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.



Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.



Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.



The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"Brenda" <bkatz40721@aol.com> wrote in message
news:048901c36912$996421f0$a501280a@phx.gbl...

> After I turn on the computer, I click on the user I want
> to access. I need to key in a password; however, the
> screen locks up and won't let me enter anything...or even
> shut down without hitting the restart button on the
> tower. Any Ideas??
>
> Thank you!