Vista AntiVirus Issue

I need help please!
I just installed the "Shield Deluxe" version of Kaspersky on my vista laptop
because Trend Micro didn't work well.
Now, Vista does not recognize the fact that it's loaded and is giving me
FITS!
Blue screens, stalls, video issues . . . the lot.

Is there a fix for this? I mean, Kaspersky is one of the recommended
programs so why isn't it being recognized?

There are no traces of Trend left on the drive or in the registry, the folks
at Kaspersky are stymied and I'm at my wits end.

Any help would be appreciated.

--
The Trade Show Marketing Guy

The fact that Vista does not "recognize" that Kaspersky is installed does not
cause blue screens, stalls, or video issues. Those are caused by poorly
written, (usually) third-party, software.

Either there are still pieces of Trend on the computer, and those are
conflicting with Kaspersky, or the Kaspersky software is broken/not installed
properly. How exactly did you ensure that there were no pieces of Trend left
on the computer?
---
Your question may already be answered in Windows Vista Security:
http://www.amazon.com/gp/product/047...otectyourwi-20


"BillK" wrote:

> I need help please!
> I just installed the "Shield Deluxe" version of Kaspersky on my vista laptop
> because Trend Micro didn't work well.
> Now, Vista does not recognize the fact that it's loaded and is giving me
> FITS!
> Blue screens, stalls, video issues . . . the lot.
>
> Is there a fix for this? I mean, Kaspersky is one of the recommended
> programs so why isn't it being recognized?
>
> There are no traces of Trend left on the drive or in the registry, the folks
> at Kaspersky are stymied and I'm at my wits end.
>
> Any help would be appreciated.
>
> --
> The Trade Show Marketing Guy

Thanks so much for the reply.
Maybe you could be of some additional assistance.
I purchased the software through PCSecurityShield.com after some research on
cnet.
Their tech [?] people had me download a removal tool to get rid of Trend
Micro which worked.
I've uninstalled three different times since with the same issues.
The blue screen refers to antivirus not being recognized.
I then forwarded them all my system info so they could try and find a
conflict, but to no avail.
Then I went to "Problems & Solutions" and sent those reports as well, but
haven't heard back from anyone.
I'm probably going to ask for a refund and uninstall but don't know what
options I have for AV past that point.
Trend didn't stop virus infections regardless of the updates.
Suggestions?

B

--
The Trade Show Marketing Guy


"Jesper" wrote:

> The fact that Vista does not "recognize" that Kaspersky is installed does not
> cause blue screens, stalls, or video issues. Those are caused by poorly
> written, (usually) third-party, software.
>
> Either there are still pieces of Trend on the computer, and those are
> conflicting with Kaspersky, or the Kaspersky software is broken/not installed
> properly. How exactly did you ensure that there were no pieces of Trend left
> on the computer?
> ---
> Your question may already be answered in Windows Vista Security:
> http://www.amazon.com/gp/product/047...otectyourwi-20
>
>
> "BillK" wrote:
>

The first thing I would do it start over. Get rid of all the third-party
anti-malware to see if the problem goes away. Obviously, if you do that, you
are exposing yourself so you have to be mindful of that.

However, I also worry about your last claim that "Trend didn't stop virus
infections regardless of the updates." That statement makes me ask many
question:
1. Trend is generally considered to be one of the top anti-malware vendors
in terms of detection rates. Their tech support, according to my
understanding, is also generally supposed to be first rate. What was it that
Trend failed to detect?

2. Did you imply by that statement that the computer that you are now having
problems with had one or more infections? If so, that is very likely to be
your problem right there. While much malware can successfully be cleaned,
some cannot, no matter how hard you try. It will still be there, and will
render your computer unstable.

3. Did you mean to imply that you have had multiple infections? First, how
do you know that? Second, how did you get them? It really is not that easy to
get an infection in the first place.

You won't hear back from the "Problems & Solutions." That goes into an
automated system that analyzes a few million reports a month for patterns.
When patterns are discovered Microsoft will attempt to produce a fix.

The first thing you need to do is get your system stable again. Then you can
add one anti-virus program. However, I am wondering if there are lingering
infections left, in which case your best option will be to rebuild the system
from scratch.

---
Your question may already be answered in Windows Vista Security:
http://www.amazon.com/gp/product/047...otectyourwi-20


"BillK" wrote:

> Thanks so much for the reply.
> Maybe you could be of some additional assistance.
> I purchased the software through PCSecurityShield.com after some research on
> cnet.
> Their tech [?] people had me download a removal tool to get rid of Trend
> Micro which worked.
> I've uninstalled three different times since with the same issues.
> The blue screen refers to antivirus not being recognized.
> I then forwarded them all my system info so they could try and find a
> conflict, but to no avail.
> Then I went to "Problems & Solutions" and sent those reports as well, but
> haven't heard back from anyone.
> I'm probably going to ask for a refund and uninstall but don't know what
> options I have for AV past that point.
> Trend didn't stop virus infections regardless of the updates.
> Suggestions?
>
> B
>
> --
> The Trade Show Marketing Guy
>
>
> "Jesper" wrote:
>

Hey Jesper -
Here's what I did - I uninstalled Kaspersky completely, downloaded and used
their "erase" program and deleted all entries in the registry.
Vista stablized a little more.
I installed Norton, did a scan and haven't had an issue since.
This might sound a bit nuts, but Kaspersky stinks.
The issue remains though. Vista Security will not recognize the fact that
Norton is installed. The "Windows Security Advisor" is showing red and says
"Windows did not find any antivirus software on this computer" and in the
next line says Spyware and other malware protection - Norton Internet
Security reports that it is turned on.
This is really peculiar. Is there a way to get a handshake here or is
Windows just looking for its OWN antivirus program??

Bill--
The Trade Show Marketing Guy


"Jesper" wrote:

> The first thing I would do it start over. Get rid of all the third-party
> anti-malware to see if the problem goes away. Obviously, if you do that, you
> are exposing yourself so you have to be mindful of that.
>
> However, I also worry about your last claim that "Trend didn't stop virus
> infections regardless of the updates." That statement makes me ask many
> question:
> 1. Trend is generally considered to be one of the top anti-malware vendors
> in terms of detection rates. Their tech support, according to my
> understanding, is also generally supposed to be first rate. What was it that
> Trend failed to detect?
>
> 2. Did you imply by that statement that the computer that you are now having
> problems with had one or more infections? If so, that is very likely to be
> your problem right there. While much malware can successfully be cleaned,
> some cannot, no matter how hard you try. It will still be there, and will
> render your computer unstable.
>
> 3. Did you mean to imply that you have had multiple infections? First, how
> do you know that? Second, how did you get them? It really is not that easy to
> get an infection in the first place.
>
> You won't hear back from the "Problems & Solutions." That goes into an
> automated system that analyzes a few million reports a month for patterns.
> When patterns are discovered Microsoft will attempt to produce a fix.
>
> The first thing you need to do is get your system stable again. Then you can
> add one anti-virus program. However, I am wondering if there are lingering
> infections left, in which case your best option will be to rebuild the system
> from scratch.
>
> ---
> Your question may already be answered in Windows Vista Security:
> http://www.amazon.com/gp/product/047...otectyourwi-20
>
>
> "BillK" wrote:
>

"BillK" <BillK@discussions.microsoft.com> wrote in message
news:22390B6A-345F-42B2-84C2-26E635ACDD0D@microsoft.com...

> Hey Jesper -
> Here's what I did - I uninstalled Kaspersky completely, downloaded and
> used
> their "erase" program and deleted all entries in the registry.
> Vista stablized a little more.
> I installed Norton, did a scan and haven't had an issue since.
> This might sound a bit nuts, but Kaspersky stinks.

Kaspersky is a very highly regarded AV company, so it does
indeed 'sound a bit nuts'. Fortunately, your bad experience
with your particular set of AV/OS/other factors - does not
really indicate any particular product is at fault.

I am trying to find a solution to a similar problem. I don't know exactly
who/what is at fault. I bought Kaspersky with 3 licences and successfully
installed it on a Vista Premium comp. and on an XP system. The problems came
when I tried to put the third license on a Vista Business laptop. I had the
'bluescreen' and have had two main error messages. The first was solved after
contact with Kaspersky but the second is still there after 3 weeks of trying
both Kaspersky and HP support. The system will not allow the installation,
giving a 1722 error. I know I am not the only one with this problem as
someone gave me a website (Mydigitallife.com) where there is a fix for it but
you have to be invited to join this site and I have no referree. I have got
all the Windws updates installed and have tried re-installing Windows
installer but cannot do this, as I am told there isn't enough memory. I have
changed the Virtual memory but still can't install it. Now I am at a loss as
HP support tells me just to get a different AV. I don't want to waste the
third license. Can you help?
--
Vicky


"FromTheRafters" wrote:

>
> "BillK" <BillK@discussions.microsoft.com> wrote in message
> news:22390B6A-345F-42B2-84C2-26E635ACDD0D@microsoft.com...

>
> Kaspersky is a very highly regarded AV company, so it does
> indeed 'sound a bit nuts'. Fortunately, your bad experience
> with your particular set of AV/OS/other factors - does not
> really indicate any particular product is at fault.
>
>

1722 is an error from Install Shield, a third-party installation technology.
It means that some custom action failed during installation. Usually custom
actions are used to run external software, such as regsvr32.exe to register
something.

The thread on MyDigitalLife seems to indicate that this has to do with a
corrupted registry entry. The file they have you download has a couple of
registry scripts in it. If that really is the problem, then here is how you
fix it:

1. Elevate a command prompt by right-clicking the Command Prompt in
Start:All Programs:Accessories and selecting Run as administrator...

2. From the command prompt, run regedit.exe

3. If you have a 32-bit system, navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion. If you have a
64-bit system, navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\ Windows\CurrentVersion

4. Set the "DevicePath" value to "%SystemRoot%\Inf" (without the quotes).

If that does not work, and I am not at all convinced it will, then I would
start looking at other issues that could cause this, such as any difference
in the two computers in terms of how they are configured. For example, is UAC
turned off on one but not the other. Does the installer ask for elevation? Is
there a log file anywhere that may tell you what is happening? Normally it
would be either in the root of the boot volume (typically C:\), in the
Windows directory, or in the directory you ran the installer from. You may
also look in the Windows Application Event Log for errors related to
InstallShield. If the fix does not work, let us know and we can give you more
directions.

BTW, you don't need to be invited to join MyDigitalLife. You just have to
have a valid e-mail address.


---
Your question may already be answered in Windows Vista Security:
http://www.amazon.com/gp/product/047...otectyourwi-20


"Victoria" wrote:

> I am trying to find a solution to a similar problem. I don't know exactly
> who/what is at fault. I bought Kaspersky with 3 licences and successfully
> installed it on a Vista Premium comp. and on an XP system. The problems came
> when I tried to put the third license on a Vista Business laptop. I had the
> 'bluescreen' and have had two main error messages. The first was solved after
> contact with Kaspersky but the second is still there after 3 weeks of trying
> both Kaspersky and HP support. The system will not allow the installation,
> giving a 1722 error. I know I am not the only one with this problem as
> someone gave me a website (Mydigitallife.com) where there is a fix for it but
> you have to be invited to join this site and I have no referree. I have got
> all the Windws updates installed and have tried re-installing Windows
> installer but cannot do this, as I am told there isn't enough memory. I have
> changed the Virtual memory but still can't install it. Now I am at a loss as
> HP support tells me just to get a different AV. I don't want to waste the
> third license. Can you help?
> --
> Vicky
>
>
> "FromTheRafters" wrote:
>

Hi Jesper

You have been my salvation in a week of torment! This fix worked the first
time I tried it - I am so pleased, especially as I don't have any real
technical knowledge. One last thing - having changed the DevicePath to the
string you suggested, should I now leave it or type in the original default
setting that was there in the first place?

Many thanks

Vicky
--
Vicky


"Jesper" wrote:

> 1722 is an error from Install Shield, a third-party installation technology.
> It means that some custom action failed during installation. Usually custom
> actions are used to run external software, such as regsvr32.exe to register
> something.
>
> The thread on MyDigitalLife seems to indicate that this has to do with a
> corrupted registry entry. The file they have you download has a couple of
> registry scripts in it. If that really is the problem, then here is how you
> fix it:
>
> 1. Elevate a command prompt by right-clicking the Command Prompt in
> Start:All Programs:Accessories and selecting Run as administrator...
>
> 2. From the command prompt, run regedit.exe
>
> 3. If you have a 32-bit system, navigate to
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion. If you have a
> 64-bit system, navigate to
> HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\ Windows\CurrentVersion
>
> 4. Set the "DevicePath" value to "%SystemRoot%\Inf" (without the quotes).
>
> If that does not work, and I am not at all convinced it will, then I would
> start looking at other issues that could cause this, such as any difference
> in the two computers in terms of how they are configured. For example, is UAC
> turned off on one but not the other. Does the installer ask for elevation? Is
> there a log file anywhere that may tell you what is happening? Normally it
> would be either in the root of the boot volume (typically C:\), in the
> Windows directory, or in the directory you ran the installer from. You may
> also look in the Windows Application Event Log for errors related to
> InstallShield. If the fix does not work, let us know and we can give you more
> directions.
>
> BTW, you don't need to be invited to join MyDigitalLife. You just have to
> have a valid e-mail address.
>
>
> ---
> Your question may already be answered in Windows Vista Security:
> http://www.amazon.com/gp/product/047...otectyourwi-20
>
>
> "Victoria" wrote:
>

Go ahead and leave it be. No reason to fix it if it ain't broke.

Glad to hear this worked. I'll make a post about it on the blog so it is
searchable.
---
Your question may already be answered in Windows Vista Security:
http://www.amazon.com/gp/product/047...otectyourwi-20


"Victoria" wrote:

> Hi Jesper
>
> You have been my salvation in a week of torment! This fix worked the first
> time I tried it - I am so pleased, especially as I don't have any real
> technical knowledge. One last thing - having changed the DevicePath to the
> string you suggested, should I now leave it or type in the original default
> setting that was there in the first place?
>
> Many thanks
>
> Vicky
> --
> Vicky
>
>
> "Jesper" wrote:
>