Vista Installation Issue at Gathering Files Stage

> You will get some of the items on your compat report via Microsoft Update
> automatically right after installation. The ATK0110 ACPI utility always is
> among the first for me (Vista x64).
>
> I don't see listed what hard drive controller is on your system. The point
> of failure is right about the first reboot so I strongly suspect that you
> may need to add the driver before starting installation.
>
> "Mark Austin" <MarkAustin@discussions.microsoft.com> wrote in message
> news:1086DFAC-A61E-4456-A212-C37928765A21@microsoft.com...

> > I've been reading a number of threads that relate to this issue but none
> > have
> > helped so far. Basically I'm trying to install Vista Ultimate from an ISO
> > download via MSDN which I burnt to a DVD (I've tried burning the DVD at
> > various speeds as per a thread I read). Anyway, the install gets as far as
> > the gathering files stage (approx 32%) and then a message appears saying
> > Windows has encounted an error. Before running the upgrade I disabled my
> > AV
> > and firewall as per another thread I read. During the installation stage a
> > number of things are raised as issues that may cause a problem after the
> > installation of Vista, but nothing that needs immediate action. The list
> > of
> > things raised as potential issues after the upgrade are:
> >
> > o Universal Serial Bus controllers: Sony Ericsson W810 Driver
> > o Ports (COM & LPT): Sony Ericsson W810 USB WMC OBEX Interface (COM8)
> > o Ports (COM & LPT): Sony Ericsson W810 USB WMC Device Management (COM9)
> > o HP ImageZone
> > o Sygate Personal Firewall Pro
> > o Sony Ericsson PC Suite 1.7.10
> > o nVidia Display drivers/nView Desktop Manager (NVIDIA Drivers)
> >
> > I've run the Upgrade Advisor and the only things to note are:
> >
> > Programs
> > Sygate Personal Firewall - Program may not work
> >
> > Devices
> > ATK0110 ACPI Utility - Download latest driver
> > Creative Audigy Audio Processor - Download latest driver
> > NVIDIA nForce Networking Controller - No compatibility data available
> > Maxtor OneTouch - No compatibility data available
> > Creative Game Port - No compatibility data available
> > UIM Advanced Encryption Standard Driver - No compatibility data available
> > UIM Encrypted Disk Image Plugin - No compatibility data available
> > UIM Standard CryptoPlugin Driver - No compatibility data available
> > PSC2350 series (DOT4) - No compatibility data available
> > PSC3250 series (DOT4PRT) - No compatibility data available
> > PSC3250 series (DOT4PRINT) - No compatibility data available
> >
> > Apart from that my system configuration meets the requirements for Vista.
> >
> > Does anyone have any suggestions??

>
>
>

> Colin - Thanks for your reply.
>
> The hard drive wasn't listed on any of the compatibility reports as
> needing
> attention so I assumed the existing drivers would be ok. Are you saying
> that
> I need to update the drivers for the hard drive controller?
>
> Also, the software that was listed as needing attention after the upgrade
> i.e. Sygate Personal Firewall, HP ImageZone etc, would there be any value
> in
> uninstalling these first before carrying out the upgrade?
>
>
> "Colin Barnhorst" wrote:
>

>> You will get some of the items on your compat report via Microsoft Update
>> automatically right after installation. The ATK0110 ACPI utility always
>> is
>> among the first for me (Vista x64).
>>
>> I don't see listed what hard drive controller is on your system. The
>> point
>> of failure is right about the first reboot so I strongly suspect that you
>> may need to add the driver before starting installation.
>>
>> "Mark Austin" <MarkAustin@discussions.microsoft.com> wrote in message
>> news:1086DFAC-A61E-4456-A212-C37928765A21@microsoft.com...

>> > I've been reading a number of threads that relate to this issue but
>> > none
>> > have
>> > helped so far. Basically I'm trying to install Vista Ultimate from an
>> > ISO
>> > download via MSDN which I burnt to a DVD (I've tried burning the DVD at
>> > various speeds as per a thread I read). Anyway, the install gets as far
>> > as
>> > the gathering files stage (approx 32%) and then a message appears
>> > saying
>> > Windows has encounted an error. Before running the upgrade I disabled
>> > my
>> > AV
>> > and firewall as per another thread I read. During the installation
>> > stage a
>> > number of things are raised as issues that may cause a problem after
>> > the
>> > installation of Vista, but nothing that needs immediate action. The
>> > list
>> > of
>> > things raised as potential issues after the upgrade are:
>> >
>> > o Universal Serial Bus controllers: Sony Ericsson W810 Driver
>> > o Ports (COM & LPT): Sony Ericsson W810 USB WMC OBEX Interface (COM8)
>> > o Ports (COM & LPT): Sony Ericsson W810 USB WMC Device Management
>> > (COM9)
>> > o HP ImageZone
>> > o Sygate Personal Firewall Pro
>> > o Sony Ericsson PC Suite 1.7.10
>> > o nVidia Display drivers/nView Desktop Manager (NVIDIA Drivers)
>> >
>> > I've run the Upgrade Advisor and the only things to note are:
>> >
>> > Programs
>> > Sygate Personal Firewall - Program may not work
>> >
>> > Devices
>> > ATK0110 ACPI Utility - Download latest driver
>> > Creative Audigy Audio Processor - Download latest driver
>> > NVIDIA nForce Networking Controller - No compatibility data available
>> > Maxtor OneTouch - No compatibility data available
>> > Creative Game Port - No compatibility data available
>> > UIM Advanced Encryption Standard Driver - No compatibility data
>> > available
>> > UIM Encrypted Disk Image Plugin - No compatibility data available
>> > UIM Standard CryptoPlugin Driver - No compatibility data available
>> > PSC2350 series (DOT4) - No compatibility data available
>> > PSC3250 series (DOT4PRT) - No compatibility data available
>> > PSC3250 series (DOT4PRINT) - No compatibility data available
>> >
>> > Apart from that my system configuration meets the requirements for
>> > Vista.
>> >
>> > Does anyone have any suggestions??

>>
>>
>>

> Any software flagged as incompatible/problematic, especially
> antivirus/firewall, is best uninstalled before attempting the upgrade.
> Check with the software companies for Vista compatibility.
>
> --
> Jane, not plain 64 bit enabled :-)
> Batteries not included. Braincell on vacation ;-)
> "Mark Austin" <MarkAustin@discussions.microsoft.com> wrote in message
> news:12533BDB-B1B2-499B-B52B-43836A110C1B@microsoft.com...

> > Colin - Thanks for your reply.
> >
> > The hard drive wasn't listed on any of the compatibility reports as
> > needing
> > attention so I assumed the existing drivers would be ok. Are you saying
> > that
> > I need to update the drivers for the hard drive controller?
> >
> > Also, the software that was listed as needing attention after the upgrade
> > i.e. Sygate Personal Firewall, HP ImageZone etc, would there be any value
> > in
> > uninstalling these first before carrying out the upgrade?
> >
> >
> > "Colin Barnhorst" wrote:
> >

> >> You will get some of the items on your compat report via Microsoft Update
> >> automatically right after installation. The ATK0110 ACPI utility always
> >> is
> >> among the first for me (Vista x64).
> >>
> >> I don't see listed what hard drive controller is on your system. The
> >> point
> >> of failure is right about the first reboot so I strongly suspect that you
> >> may need to add the driver before starting installation.
> >>
> >> "Mark Austin" <MarkAustin@discussions.microsoft.com> wrote in message
> >> news:1086DFAC-A61E-4456-A212-C37928765A21@microsoft.com...
> >> > I've been reading a number of threads that relate to this issue but
> >> > none
> >> > have
> >> > helped so far. Basically I'm trying to install Vista Ultimate from an
> >> > ISO
> >> > download via MSDN which I burnt to a DVD (I've tried burning the DVD at
> >> > various speeds as per a thread I read). Anyway, the install gets as far
> >> > as
> >> > the gathering files stage (approx 32%) and then a message appears
> >> > saying
> >> > Windows has encounted an error. Before running the upgrade I disabled
> >> > my
> >> > AV
> >> > and firewall as per another thread I read. During the installation
> >> > stage a
> >> > number of things are raised as issues that may cause a problem after
> >> > the
> >> > installation of Vista, but nothing that needs immediate action. The
> >> > list
> >> > of
> >> > things raised as potential issues after the upgrade are:
> >> >
> >> > o Universal Serial Bus controllers: Sony Ericsson W810 Driver
> >> > o Ports (COM & LPT): Sony Ericsson W810 USB WMC OBEX Interface (COM8)
> >> > o Ports (COM & LPT): Sony Ericsson W810 USB WMC Device Management
> >> > (COM9)
> >> > o HP ImageZone
> >> > o Sygate Personal Firewall Pro
> >> > o Sony Ericsson PC Suite 1.7.10
> >> > o nVidia Display drivers/nView Desktop Manager (NVIDIA Drivers)
> >> >
> >> > I've run the Upgrade Advisor and the only things to note are:
> >> >
> >> > Programs
> >> > Sygate Personal Firewall - Program may not work
> >> >
> >> > Devices
> >> > ATK0110 ACPI Utility - Download latest driver
> >> > Creative Audigy Audio Processor - Download latest driver
> >> > NVIDIA nForce Networking Controller - No compatibility data available
> >> > Maxtor OneTouch - No compatibility data available
> >> > Creative Game Port - No compatibility data available
> >> > UIM Advanced Encryption Standard Driver - No compatibility data
> >> > available
> >> > UIM Encrypted Disk Image Plugin - No compatibility data available
> >> > UIM Standard CryptoPlugin Driver - No compatibility data available
> >> > PSC2350 series (DOT4) - No compatibility data available
> >> > PSC3250 series (DOT4PRT) - No compatibility data available
> >> > PSC3250 series (DOT4PRINT) - No compatibility data available
> >> >
> >> > Apart from that my system configuration meets the requirements for
> >> > Vista.
> >> >
> >> > Does anyone have any suggestions??
> >>
> >>
> >>

>
>

>Jane - Thanks for your reply.
>
>I'll uninstall my anti-virus and firewall software and give it another go.
>I
>was just a bit hesitant in doing this in case the upgrade still didn't work
>and it meant by PC being left wide open to attacks.

> Colin - Thanks for your reply.
>
> The hard drive wasn't listed on any of the compatibility reports as
> needing
> attention so I assumed the existing drivers would be ok. Are you saying
> that
> I need to update the drivers for the hard drive controller?
>
> Also, the software that was listed as needing attention after the upgrade
> i.e. Sygate Personal Firewall, HP ImageZone etc, would there be any value
> in
> uninstalling these first before carrying out the upgrade?
>
>
> "Colin Barnhorst" wrote:
>

>> You will get some of the items on your compat report via Microsoft Update
>> automatically right after installation. The ATK0110 ACPI utility always
>> is
>> among the first for me (Vista x64).
>>
>> I don't see listed what hard drive controller is on your system. The
>> point
>> of failure is right about the first reboot so I strongly suspect that you
>> may need to add the driver before starting installation.
>>
>> "Mark Austin" <MarkAustin@discussions.microsoft.com> wrote in message
>> news:1086DFAC-A61E-4456-A212-C37928765A21@microsoft.com...

>> > I've been reading a number of threads that relate to this issue but
>> > none
>> > have
>> > helped so far. Basically I'm trying to install Vista Ultimate from an
>> > ISO
>> > download via MSDN which I burnt to a DVD (I've tried burning the DVD at
>> > various speeds as per a thread I read). Anyway, the install gets as far
>> > as
>> > the gathering files stage (approx 32%) and then a message appears
>> > saying
>> > Windows has encounted an error. Before running the upgrade I disabled
>> > my
>> > AV
>> > and firewall as per another thread I read. During the installation
>> > stage a
>> > number of things are raised as issues that may cause a problem after
>> > the
>> > installation of Vista, but nothing that needs immediate action. The
>> > list
>> > of
>> > things raised as potential issues after the upgrade are:
>> >
>> > o Universal Serial Bus controllers: Sony Ericsson W810 Driver
>> > o Ports (COM & LPT): Sony Ericsson W810 USB WMC OBEX Interface (COM8)
>> > o Ports (COM & LPT): Sony Ericsson W810 USB WMC Device Management
>> > (COM9)
>> > o HP ImageZone
>> > o Sygate Personal Firewall Pro
>> > o Sony Ericsson PC Suite 1.7.10
>> > o nVidia Display drivers/nView Desktop Manager (NVIDIA Drivers)
>> >
>> > I've run the Upgrade Advisor and the only things to note are:
>> >
>> > Programs
>> > Sygate Personal Firewall - Program may not work
>> >
>> > Devices
>> > ATK0110 ACPI Utility - Download latest driver
>> > Creative Audigy Audio Processor - Download latest driver
>> > NVIDIA nForce Networking Controller - No compatibility data available
>> > Maxtor OneTouch - No compatibility data available
>> > Creative Game Port - No compatibility data available
>> > UIM Advanced Encryption Standard Driver - No compatibility data
>> > available
>> > UIM Encrypted Disk Image Plugin - No compatibility data available
>> > UIM Standard CryptoPlugin Driver - No compatibility data available
>> > PSC2350 series (DOT4) - No compatibility data available
>> > PSC3250 series (DOT4PRT) - No compatibility data available
>> > PSC3250 series (DOT4PRINT) - No compatibility data available
>> >
>> > Apart from that my system configuration meets the requirements for
>> > Vista.
>> >
>> > Does anyone have any suggestions??

>>
>>
>>

> No, not update the drivers, make sure that you supply one with the Load
> Drivers prompt if needed. If you are using SATA then make sure your mobo's
> firmware supplies it (some mobos do and some don't). If not, you need to
> provide it.
>
> I simply don't know if you need to or not, but the point at which you have
> the issue is familiar to me as a point where control passes from XP to the
> Vista pre-installation environment (the reboot) and that is the first point
> at which a missing driver would matter. From that point on what is in XP no
> longer helps.
>
> "Mark Austin" <MarkAustin@discussions.microsoft.com> wrote in message
> news:12533BDB-B1B2-499B-B52B-43836A110C1B@microsoft.com...

> > Colin - Thanks for your reply.
> >
> > The hard drive wasn't listed on any of the compatibility reports as
> > needing
> > attention so I assumed the existing drivers would be ok. Are you saying
> > that
> > I need to update the drivers for the hard drive controller?
> >
> > Also, the software that was listed as needing attention after the upgrade
> > i.e. Sygate Personal Firewall, HP ImageZone etc, would there be any value
> > in
> > uninstalling these first before carrying out the upgrade?
> >
> >
> > "Colin Barnhorst" wrote:
> >

> >> You will get some of the items on your compat report via Microsoft Update
> >> automatically right after installation. The ATK0110 ACPI utility always
> >> is
> >> among the first for me (Vista x64).
> >>
> >> I don't see listed what hard drive controller is on your system. The
> >> point
> >> of failure is right about the first reboot so I strongly suspect that you
> >> may need to add the driver before starting installation.
> >>
> >> "Mark Austin" <MarkAustin@discussions.microsoft.com> wrote in message
> >> news:1086DFAC-A61E-4456-A212-C37928765A21@microsoft.com...
> >> > I've been reading a number of threads that relate to this issue but
> >> > none
> >> > have
> >> > helped so far. Basically I'm trying to install Vista Ultimate from an
> >> > ISO
> >> > download via MSDN which I burnt to a DVD (I've tried burning the DVD at
> >> > various speeds as per a thread I read). Anyway, the install gets as far
> >> > as
> >> > the gathering files stage (approx 32%) and then a message appears
> >> > saying
> >> > Windows has encounted an error. Before running the upgrade I disabled
> >> > my
> >> > AV
> >> > and firewall as per another thread I read. During the installation
> >> > stage a
> >> > number of things are raised as issues that may cause a problem after
> >> > the
> >> > installation of Vista, but nothing that needs immediate action. The
> >> > list
> >> > of
> >> > things raised as potential issues after the upgrade are:
> >> >
> >> > o Universal Serial Bus controllers: Sony Ericsson W810 Driver
> >> > o Ports (COM & LPT): Sony Ericsson W810 USB WMC OBEX Interface (COM8)
> >> > o Ports (COM & LPT): Sony Ericsson W810 USB WMC Device Management
> >> > (COM9)
> >> > o HP ImageZone
> >> > o Sygate Personal Firewall Pro
> >> > o Sony Ericsson PC Suite 1.7.10
> >> > o nVidia Display drivers/nView Desktop Manager (NVIDIA Drivers)
> >> >
> >> > I've run the Upgrade Advisor and the only things to note are:
> >> >
> >> > Programs
> >> > Sygate Personal Firewall - Program may not work
> >> >
> >> > Devices
> >> > ATK0110 ACPI Utility - Download latest driver
> >> > Creative Audigy Audio Processor - Download latest driver
> >> > NVIDIA nForce Networking Controller - No compatibility data available
> >> > Maxtor OneTouch - No compatibility data available
> >> > Creative Game Port - No compatibility data available
> >> > UIM Advanced Encryption Standard Driver - No compatibility data
> >> > available
> >> > UIM Encrypted Disk Image Plugin - No compatibility data available
> >> > UIM Standard CryptoPlugin Driver - No compatibility data available
> >> > PSC2350 series (DOT4) - No compatibility data available
> >> > PSC3250 series (DOT4PRT) - No compatibility data available
> >> > PSC3250 series (DOT4PRINT) - No compatibility data available
> >> >
> >> > Apart from that my system configuration meets the requirements for
> >> > Vista.
> >> >
> >> > Does anyone have any suggestions??
> >>
> >>
> >>

>
>
>

> Colin - can you elaborate on what you mean. Here are details of my mobo:
>
> Board: ASUSTeK Computer INC. A8N-E 2.XX
> Serial Number: 123456789000
> Bus Clock: 200 megahertz
> BIOS: Phoenix Technologies, LTD ASUS A8N-E ACPI BIOS Revision 1005
> 06/08/2005
>
> And here are details of my hard drives:
>
> Maxtor DiamondMax10 6L250S0 [Hard drive] (250.99 GB) -- drive 0
> Maxtor DiamondMax Plus 9 6Y250M0 [Hard drive] (250.99 GB) -- drive 1
>
> I'm not sure what you mean by making sure that I supply drivers with the
> Load Drivers prompt??
>
>
>
> "Colin Barnhorst" wrote:
>

>> No, not update the drivers, make sure that you supply one with the Load
>> Drivers prompt if needed. If you are using SATA then make sure your
>> mobo's
>> firmware supplies it (some mobos do and some don't). If not, you need to
>> provide it.
>>
>> I simply don't know if you need to or not, but the point at which you
>> have
>> the issue is familiar to me as a point where control passes from XP to
>> the
>> Vista pre-installation environment (the reboot) and that is the first
>> point
>> at which a missing driver would matter. From that point on what is in XP
>> no
>> longer helps.
>>
>> "Mark Austin" <MarkAustin@discussions.microsoft.com> wrote in message
>> news:12533BDB-B1B2-499B-B52B-43836A110C1B@microsoft.com...

>> > Colin - Thanks for your reply.
>> >
>> > The hard drive wasn't listed on any of the compatibility reports as
>> > needing
>> > attention so I assumed the existing drivers would be ok. Are you saying
>> > that
>> > I need to update the drivers for the hard drive controller?
>> >
>> > Also, the software that was listed as needing attention after the
>> > upgrade
>> > i.e. Sygate Personal Firewall, HP ImageZone etc, would there be any
>> > value
>> > in
>> > uninstalling these first before carrying out the upgrade?
>> >
>> >
>> > "Colin Barnhorst" wrote:
>> >
>> >> You will get some of the items on your compat report via Microsoft
>> >> Update
>> >> automatically right after installation. The ATK0110 ACPI utility
>> >> always
>> >> is
>> >> among the first for me (Vista x64).
>> >>
>> >> I don't see listed what hard drive controller is on your system. The
>> >> point
>> >> of failure is right about the first reboot so I strongly suspect that
>> >> you
>> >> may need to add the driver before starting installation.
>> >>
>> >> "Mark Austin" <MarkAustin@discussions.microsoft.com> wrote in message
>> >> news:1086DFAC-A61E-4456-A212-C37928765A21@microsoft.com...
>> >> > I've been reading a number of threads that relate to this issue but
>> >> > none
>> >> > have
>> >> > helped so far. Basically I'm trying to install Vista Ultimate from
>> >> > an
>> >> > ISO
>> >> > download via MSDN which I burnt to a DVD (I've tried burning the DVD
>> >> > at
>> >> > various speeds as per a thread I read). Anyway, the install gets as
>> >> > far
>> >> > as
>> >> > the gathering files stage (approx 32%) and then a message appears
>> >> > saying
>> >> > Windows has encounted an error. Before running the upgrade I
>> >> > disabled
>> >> > my
>> >> > AV
>> >> > and firewall as per another thread I read. During the installation
>> >> > stage a
>> >> > number of things are raised as issues that may cause a problem after
>> >> > the
>> >> > installation of Vista, but nothing that needs immediate action. The
>> >> > list
>> >> > of
>> >> > things raised as potential issues after the upgrade are:
>> >> >
>> >> > o Universal Serial Bus controllers: Sony Ericsson W810 Driver
>> >> > o Ports (COM & LPT): Sony Ericsson W810 USB WMC OBEX Interface
>> >> > (COM8)
>> >> > o Ports (COM & LPT): Sony Ericsson W810 USB WMC Device Management
>> >> > (COM9)
>> >> > o HP ImageZone
>> >> > o Sygate Personal Firewall Pro
>> >> > o Sony Ericsson PC Suite 1.7.10
>> >> > o nVidia Display drivers/nView Desktop Manager (NVIDIA Drivers)
>> >> >
>> >> > I've run the Upgrade Advisor and the only things to note are:
>> >> >
>> >> > Programs
>> >> > Sygate Personal Firewall - Program may not work
>> >> >
>> >> > Devices
>> >> > ATK0110 ACPI Utility - Download latest driver
>> >> > Creative Audigy Audio Processor - Download latest driver
>> >> > NVIDIA nForce Networking Controller - No compatibility data
>> >> > available
>> >> > Maxtor OneTouch - No compatibility data available
>> >> > Creative Game Port - No compatibility data available
>> >> > UIM Advanced Encryption Standard Driver - No compatibility data
>> >> > available
>> >> > UIM Encrypted Disk Image Plugin - No compatibility data available
>> >> > UIM Standard CryptoPlugin Driver - No compatibility data available
>> >> > PSC2350 series (DOT4) - No compatibility data available
>> >> > PSC3250 series (DOT4PRT) - No compatibility data available
>> >> > PSC3250 series (DOT4PRINT) - No compatibility data available
>> >> >
>> >> > Apart from that my system configuration meets the requirements for
>> >> > Vista.
>> >> >
>> >> > Does anyone have any suggestions??
>> >>
>> >>
>> >>

>>
>>
>>

> Colin - can you elaborate on what you mean. Here are details of my
> mobo:
>
> Board: ASUSTeK Computer INC. A8N-E 2.XX
> BIOS: Phoenix Technologies, LTD ASUS A8N-E ACPI BIOS Revision 1005
> 06/08/2005