Vista login blocked by Genuine validation

Posted: 12-30-2007, 11:27 PM

Hugh Bussell

Guest
Posts: n/a

I can't login to my Vista machine. I can see all the users on the welcome
screen, but when I try to login, an error message dialog box comes up saying
that there was an unathorized change to windows, and it offers me a link to
online help. The link opens IE to www.microsoft.com/genuine. When I try to go
through the authorization process, downloading and running the code it asks
me to, it tells me my install isn't genuine.

I bought the computer from dell almost a year ago, and it's worked fine
since then. I did notice some drive errors, so I think there must be some
kind of file corruption.

I would normally just give up and reinstall, but I can still access the
shared folders from the machine, and have copied them over. There are still a
few things I wanted from the machine, but I can't login.

I've tried booting from the Windows DVD and using the repair computer tools.
I used the restore wizard to roll back to a restore point, and I used the
command line to run chkdsk /r to fix file system errors, but still I get the
"genuine" problem.

Is there some list of executables that I can copy over to the ailing machine
that might fix the problem? I have an almost identical PC running Vista also,
so I could grab files from there and load by hand (after booting from the
DVD and using the shell). I have all the product keys from the DVD and the
sticker on the PC.

Responses to "Vista login blocked by Genuine validation"

brink

Guest
Posts: n/a

Re: Vista login blocked by Genuine validation

Posted: 12-30-2007, 11:37 PM

Hugh Bussell;557696 Wrote:

> I can't login to my Vista machine. I can see all the users on the
> welcome
> screen, but when I try to login, an error message dialog box comes up
> saying
> that there was an unathorized change to windows, and it offers me a
> link to
> online help. The link opens IE to 'Genuine Microsoft Software'
> (http://www.microsoft.com/genuine). When I try to go
> through the authorization process, downloading and running the code it
> asks
> me to, it tells me my install isn't genuine.
>
> I bought the computer from dell almost a year ago, and it's worked fine
> since then. I did notice some drive errors, so I think there must be
> some
> kind of file corruption.
>
> I would normally just give up and reinstall, but I can still access the
> shared folders from the machine, and have copied them over. There are
> still a
> few things I wanted from the machine, but I can't login.
>
> I've tried booting from the Windows DVD and using the repair computer
> tools.
> I used the restore wizard to roll back to a restore point, and I used
> the
> command line to run chkdsk /r to fix file system errors, but still I
> get the
> "genuine" problem.
>
> Is there some list of executables that I can copy over to the ailing
> machine
> that might fix the problem? I have an almost identical PC running Vista
> also,
> so I could grab files from there and load by hand (after booting from
> the
> DVD and using the shell). I have all the product keys from the DVD and
> the
> sticker on the PC.

Hi Hugh,

You may be in "Reduced Functionality Mode". If you are, then you will
need to activate Vista again. You will most likely need to do a phone
activation. These links will show you how to get out of this and how to
activate Vista.

http://www.vistax64.com/tutorials/66990-activation.html

and

http://www.vistax64.com/tutorials/84...sta-phone.html

Hope it helps you,
Shawn

--
brink

*There are no dumb questions, just the people that do not ask them.*
'*Vista Forums*'
(http://www.vistax64.com/index.php?referrerid=2980)
*Please post feedback to help others.*

Hugh Bussell

Guest
Posts: n/a

Re: Vista login blocked by Genuine validation

Posted: 12-31-2007, 06:02 AM

Brink,

Thanks for the tip. I guess I should have known the trick of entering C: in
the browser address bar to access the file system. You've gotten me a lot
closer to solving this, but I'm still running into obstacles.

I got to the command prompt and tried entering the command from your
suggestion: slmgr -rearm, but I got an error message in a popup window for
"VBScript permission denied". I was logging in with the administrator
account, so I'm confused about the error. I also tried to run the command
suggested by the "Genuine" web page, "net start slsvc" but got the error on
the command line "System error 5 has occured. Access is denied".

I'll try to educate myself on the "net user" command and see if I can adjust
my permission level and try to run the command again.

Thanks,
Hugh

"brink" wrote:

>
> Hugh Bussell;557696 Wrote:

[snip included text from my original message]

>
> Hi Hugh,
>
> You may be in "Reduced Functionality Mode". If you are, then you will
> need to activate Vista again. You will most likely need to do a phone
> activation. These links will show you how to get out of this and how to
> activate Vista.
>
> http://www.vistax64.com/tutorials/66990-activation.html
>
> and
>
> http://www.vistax64.com/tutorials/84...sta-phone.html
>
> Hope it helps you,
> Shawn
>
>
> --
> brink
>
> *There are no dumb questions, just the people that do not ask them.*
> '*Vista Forums*'
> (http://www.vistax64.com/index.php?referrerid=2980)
> *Please post feedback to help others.*
>

Hugh Bussell

Guest
Posts: n/a

Re: Vista login blocked by Genuine validation

Posted: 12-31-2007, 06:28 AM

Oops! Just to follow up my own post, when I launched the cmd window, I
neglected to right-click on it and select run as administrator. This
eliminates the "system error 5" for the net start slsvc command, but I now
get another error. Here's the output:

C:\Windows\System32>net start slsvc
The Software Licensing service is starting.
The Software Licensing service could not be started.

A system error has occurred.

System error 54273 has occurred.

The system cannot find message text for message number 0xd401in the message
file for BASE.

In googleing (googling?) the error message, I found a Vista Validation
issues forum at forums.microsoft.com/Genuine, so I'll look around in there
for ideas.

Thanks again,

Hugh

"Hugh Bussell" wrote:

> Brink,
>
> Thanks for the tip. I guess I should have known the trick of entering C: in
> the browser address bar to access the file system. You've gotten me a lot
> closer to solving this, but I'm still running into obstacles.
>
> I got to the command prompt and tried entering the command from your
> suggestion: slmgr -rearm, but I got an error message in a popup window for
> "VBScript permission denied". I was logging in with the administrator
> account, so I'm confused about the error. I also tried to run the command
> suggested by the "Genuine" web page, "net start slsvc" but got the error on
> the command line "System error 5 has occured. Access is denied".
>
> I'll try to educate myself on the "net user" command and see if I can adjust
> my permission level and try to run the command again.
>
> Thanks,
> Hugh
>
>
>
> "brink" wrote:
>
> >
> > Hugh Bussell;557696 Wrote:
> [snip included text from my original message]
> >
> > Hi Hugh,
> >
> > You may be in "Reduced Functionality Mode". If you are, then you will
> > need to activate Vista again. You will most likely need to do a phone
> > activation. These links will show you how to get out of this and how to
> > activate Vista.
> >
> > http://www.vistax64.com/tutorials/66990-activation.html
> >
> > and
> >
> > http://www.vistax64.com/tutorials/84...sta-phone.html
> >
> > Hope it helps you,
> > Shawn
> >
> >
> > --
> > brink
> >
> > *There are no dumb questions, just the people that do not ask them.*
> > '*Vista Forums*'
> > (http://www.vistax64.com/index.php?referrerid=2980)
> > *Please post feedback to help others.*
> >

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