Vista VPN connection error 800

Typically we have seen this because of GRE drop if firewall is off. If that
is not the case then please provide the RAS LOGd to figure out the actual
issue. To turn on the logs, do the following...

1) netsh ras set trac * en
Make the attempt
2) netsh ras set trac * dis

send the files undr %windows%/tracing direcotry

"MatsL" wrote:

>
>
> The firewall is offline but i still get error 800 when i try to use my
> VPN connction. My friend use the same settings with Vistawithout any
> problems.
>
> Any ideas?
>
> // Mats
>
>

I'm having the same problem. Windows Firewall is disabled, but I still can't
connect using VPN on my Vista machine, altough my supervisor with an
identical laptop can. Error 800 is listed in the applications log. I enabled
the RAS logs, but the only log with any entries is rasman.log. It references
an error 600, which I looked up, but it just says vpn is waiting for a
process or something to that efect. I don't have OneCare installed.

"abhisht@online.microsoft.com" wrote:

> Typically we have seen this because of GRE drop if firewall is off. If that
> is not the case then please provide the RAS LOGd to figure out the actual
> issue. To turn on the logs, do the following...
>
> 1) netsh ras set trac * en
> Make the attempt
> 2) netsh ras set trac * dis
>
> send the files undr %windows%/tracing direcotry
>
> "MatsL" wrote:
>

> >
> >
> > The firewall is offline but i still get error 800 when i try to use my
> > VPN connction. My friend use the same settings with Vistawithout any
> > problems.
> >
> > Any ideas?
> >
> > // Mats
> >
> >

I forgot to add that when I try to ping the vpn server, even when connected
directly to the network, I get a "general failure."

"Jim Dykes" wrote:

> I'm having the same problem. Windows Firewall is disabled, but I still can't
> connect using VPN on my Vista machine, altough my supervisor with an
> identical laptop can. Error 800 is listed in the applications log. I enabled
> the RAS logs, but the only log with any entries is rasman.log. It references
> an error 600, which I looked up, but it just says vpn is waiting for a
> process or something to that efect. I don't have OneCare installed.
>
> "abhisht@online.microsoft.com" wrote:
>

> > Typically we have seen this because of GRE drop if firewall is off. If that
> > is not the case then please provide the RAS LOGd to figure out the actual
> > issue. To turn on the logs, do the following...
> >
> > 1) netsh ras set trac * en
> > Make the attempt
> > 2) netsh ras set trac * dis
> >
> > send the files undr %windows%/tracing direcotry
> >
> > "MatsL" wrote:
> >

> > >
> > >
> > > The firewall is offline but i still get error 800 when i try to use my
> > > VPN connction. My friend use the same settings with Vistawithout any
> > > problems.
> > >
> > > Any ideas?
> > >
> > > // Mats
> > >
> > >

Hi Jim,
Error 600 in rasman is actually *not* an error - it means that the calls
is not done yet ('The operation is pending'). This is expected during the
connection phase when device is in 'connecting' state.

You mentioned that even a simple ping to the vpn server is failing with
'general failure'. Can you check (with ipconfig /all) if you are getting a
proper IpAddress. If not, you need to work with your local administrator to
get a proper IpAddress before making a VPN connection.

Hope it helps,

Thanks,
Dinesh.
[This posting is provided "AS IS" with no warranties, and confers no
rights.]

"Jim Dykes" <JimDykes@discussions.microsoft.com> wrote in message
news:693AE693-A2E6-4A78-80ED-AB5786E614CD@microsoft.com...

>I forgot to add that when I try to ping the vpn server, even when connected
> directly to the network, I get a "general failure."
>
> "Jim Dykes" wrote:
>

>> I'm having the same problem. Windows Firewall is disabled, but I still
>> can't
>> connect using VPN on my Vista machine, altough my supervisor with an
>> identical laptop can. Error 800 is listed in the applications log. I
>> enabled
>> the RAS logs, but the only log with any entries is rasman.log. It
>> references
>> an error 600, which I looked up, but it just says vpn is waiting for a
>> process or something to that efect. I don't have OneCare installed.
>>
>> "abhisht@online.microsoft.com" wrote:
>>

>> > Typically we have seen this because of GRE drop if firewall is off. If
>> > that
>> > is not the case then please provide the RAS LOGd to figure out the
>> > actual
>> > issue. To turn on the logs, do the following...
>> >
>> > 1) netsh ras set trac * en
>> > Make the attempt
>> > 2) netsh ras set trac * dis
>> >
>> > send the files undr %windows%/tracing direcotry
>> >
>> > "MatsL" wrote:
>> >
>> > >
>> > >
>> > > The firewall is offline but i still get error 800 when i try to use
>> > > my
>> > > VPN connction. My friend use the same settings with Vistawithout any
>> > > problems.
>> > >
>> > > Any ideas?
>> > >
>> > > // Mats
>> > >
>> > >

OK - I'm sending you the files under the 'tracing' directory.

"abhisht@online.microsoft.com" wrote:

> Typically we have seen this because of GRE drop if firewall is off. If that
> is not the case then please provide the RAS LOGd to figure out the actual
> issue. To turn on the logs, do the following...
>
> 1) netsh ras set trac * en
> Make the attempt
> 2) netsh ras set trac * dis
>
> send the files undr %windows%/tracing direcotry
>
> "MatsL" wrote:
>

> >
> >
> > The firewall is offline but i still get error 800 when i try to use my
> > VPN connction. My friend use the same settings with Vistawithout any
> > problems.
> >
> > Any ideas?
> >
> > // Mats
> >
> >

My IP address and other information is correct, and I have access to all
network resources. I can use remote desktop to connect to our VPN server,
but when I try to connect using VPN (either when connected to our network or
from home/away) it fails.

"Dinesh Agarwal" wrote:

> Hi Jim,
> Error 600 in rasman is actually *not* an error - it means that the calls
> is not done yet ('The operation is pending'). This is expected during the
> connection phase when device is in 'connecting' state.
>
> You mentioned that even a simple ping to the vpn server is failing with
> 'general failure'. Can you check (with ipconfig /all) if you are getting a
> proper IpAddress. If not, you need to work with your local administrator to
> get a proper IpAddress before making a VPN connection.
>
> Hope it helps,
>
> Thanks,
> Dinesh.
> [This posting is provided "AS IS" with no warranties, and confers no
> rights.]
>
> "Jim Dykes" <JimDykes@discussions.microsoft.com> wrote in message
> news:693AE693-A2E6-4A78-80ED-AB5786E614CD@microsoft.com...

> >I forgot to add that when I try to ping the vpn server, even when connected
> > directly to the network, I get a "general failure."
> >
> > "Jim Dykes" wrote:
> >

> >> I'm having the same problem. Windows Firewall is disabled, but I still
> >> can't
> >> connect using VPN on my Vista machine, altough my supervisor with an
> >> identical laptop can. Error 800 is listed in the applications log. I
> >> enabled
> >> the RAS logs, but the only log with any entries is rasman.log. It
> >> references
> >> an error 600, which I looked up, but it just says vpn is waiting for a
> >> process or something to that efect. I don't have OneCare installed.
> >>
> >> "abhisht@online.microsoft.com" wrote:
> >>
> >> > Typically we have seen this because of GRE drop if firewall is off. If
> >> > that
> >> > is not the case then please provide the RAS LOGd to figure out the
> >> > actual
> >> > issue. To turn on the logs, do the following...
> >> >
> >> > 1) netsh ras set trac * en
> >> > Make the attempt
> >> > 2) netsh ras set trac * dis
> >> >
> >> > send the files undr %windows%/tracing direcotry
> >> >
> >> > "MatsL" wrote:
> >> >
> >> > >
> >> > >
> >> > > The firewall is offline but i still get error 800 when i try to use
> >> > > my
> >> > > VPN connction. My friend use the same settings with Vistawithout any
> >> > > problems.
> >> > >
> >> > > Any ideas?
> >> > >
> >> > > // Mats
> >> > >
> >> > >

>
>

I just tried to send you the contents of the tracing folder, but I got an
"undeliverable" error.

"Dinesh Agarwal" wrote:

> Hi Jim,
> Error 600 in rasman is actually *not* an error - it means that the calls
> is not done yet ('The operation is pending'). This is expected during the
> connection phase when device is in 'connecting' state.
>
> You mentioned that even a simple ping to the vpn server is failing with
> 'general failure'. Can you check (with ipconfig /all) if you are getting a
> proper IpAddress. If not, you need to work with your local administrator to
> get a proper IpAddress before making a VPN connection.
>
> Hope it helps,
>
> Thanks,
> Dinesh.
> [This posting is provided "AS IS" with no warranties, and confers no
> rights.]
>
> "Jim Dykes" <JimDykes@discussions.microsoft.com> wrote in message
> news:693AE693-A2E6-4A78-80ED-AB5786E614CD@microsoft.com...

> >I forgot to add that when I try to ping the vpn server, even when connected
> > directly to the network, I get a "general failure."
> >
> > "Jim Dykes" wrote:
> >

> >> I'm having the same problem. Windows Firewall is disabled, but I still
> >> can't
> >> connect using VPN on my Vista machine, altough my supervisor with an
> >> identical laptop can. Error 800 is listed in the applications log. I
> >> enabled
> >> the RAS logs, but the only log with any entries is rasman.log. It
> >> references
> >> an error 600, which I looked up, but it just says vpn is waiting for a
> >> process or something to that efect. I don't have OneCare installed.
> >>
> >> "abhisht@online.microsoft.com" wrote:
> >>
> >> > Typically we have seen this because of GRE drop if firewall is off. If
> >> > that
> >> > is not the case then please provide the RAS LOGd to figure out the
> >> > actual
> >> > issue. To turn on the logs, do the following...
> >> >
> >> > 1) netsh ras set trac * en
> >> > Make the attempt
> >> > 2) netsh ras set trac * dis
> >> >
> >> > send the files undr %windows%/tracing direcotry
> >> >
> >> > "MatsL" wrote:
> >> >
> >> > >
> >> > >
> >> > > The firewall is offline but i still get error 800 when i try to use
> >> > > my
> >> > > VPN connction. My friend use the same settings with Vistawithout any
> >> > > problems.
> >> > >
> >> > > Any ideas?
> >> > >
> >> > > // Mats
> >> > >
> >> > >

>
>

Jim - I'm having the same problem. My error 800 comes up almost immedately
and I'm reasonably certain that no traffic is even leaving my machine. Our
office firewall is ISA Server 2004 SP3 and I'm running Vista Ultimate. It
was working fine just 2 weeks ago.


--
Chuck Boyer


"Jim Dykes" wrote:

> OK - I'm sending you the files under the 'tracing' directory.
>
> "abhisht@online.microsoft.com" wrote:
>

> > Typically we have seen this because of GRE drop if firewall is off. If that
> > is not the case then please provide the RAS LOGd to figure out the actual
> > issue. To turn on the logs, do the following...
> >
> > 1) netsh ras set trac * en
> > Make the attempt
> > 2) netsh ras set trac * dis
> >
> > send the files undr %windows%/tracing direcotry
> >
> > "MatsL" wrote:
> >

> > >
> > >
> > > The firewall is offline but i still get error 800 when i try to use my
> > > VPN connction. My friend use the same settings with Vistawithout any
> > > problems.
> > >
> > > Any ideas?
> > >
> > > // Mats
> > >
> > >