voltrack error

This problem is to do with windows 98

I have installed a cd-rw into a system that also has a cd-
rom, when this is installed I keep getting a blue screen
with an oe error relating to vxd voltrack, I have found
that there is an artice relating to this problem posted
at the address below but it says I have to contact
microsoft in order to find out the solution. I am
installing this for a friend and will need to get his
product id number in order to send the request which is
going to take a while. So if you have any idea how this
can be resolved please contact me, either by replying to
this or send me an email, please look at that article
below, thank you for your help

http://support.microsoft.com/default.aspx?
scid=http://support.microsoft.com:80/support/kb/articles/Q
197/0/04.ASP&NoWebContent=1

voltrack error