Windows can't see router after uninstalling Norton

Posted: 04-13-2008, 05:29 PM
I am running windows Vista 32 bit, and everything was working great until I
uninstalled Norton 360. Following uninstall, my DVD drive no longer worked
(I corrected that issue) and my network no longer works. I am wired into a
router, and also wireless on the same computer. Bother worked well, until
the uninstall. Now, I can't even see the router, even though I'm wired to
it. The wireless connection successfully connects to the router (or so it
seems), but also cannot see the router.
I suspect there is a registry error (or key corruption), but cannot find
which keys are corrupt.
Has anyone ever had this problem? Again, I corrected the DVD issue, but
cannot identify the network issue.
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Responses to "Windows can't see router after uninstalling Norton"

Robert L. \(MS-MVP\)
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Re: Windows can't see router after uninstalling Norton
Posted: 04-13-2008, 09:52 PM
Posting the result of ipconfig /all may help.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Jason" <Jason@discussions.microsoft.com> wrote in message
news:9F478BC3-D0D6-44F8-ACB3-5D84F3D729B8@microsoft.com...
>I am running windows Vista 32 bit, and everything was working great until I
> uninstalled Norton 360. Following uninstall, my DVD drive no longer
> worked
> (I corrected that issue) and my network no longer works. I am wired into
> a
> router, and also wireless on the same computer. Bother worked well, until
> the uninstall. Now, I can't even see the router, even though I'm wired to
> it. The wireless connection successfully connects to the router (or so it
> seems), but also cannot see the router.
> I suspect there is a registry error (or key corruption), but cannot find
> which keys are corrupt.
> Has anyone ever had this problem? Again, I corrected the DVD issue, but
> cannot identify the network issue.
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Jason
Guest
Posts: n/a
 
Re: Windows can't see router after uninstalling Norton
Posted: 04-14-2008, 12:08 AM
I would, but my system is re-loading windows for the 2nd time. I had
re-loaded it once, and it was running well, but then I uninstalled norton
again (it came pre-loaded), and ended up with the same result. I thought
there might be some relationship to SYMTDI, but cannot see any interference
in the registry.
I will leave Norton installed this time, and try to determine where it's
control resides.

"Robert L. (MS-MVP)" wrote:
> Posting the result of ipconfig /all may help.
>
> --
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
> "Jason" <Jason@discussions.microsoft.com> wrote in message
> news:9F478BC3-D0D6-44F8-ACB3-5D84F3D729B8@microsoft.com...
> >I am running windows Vista 32 bit, and everything was working great until I
> > uninstalled Norton 360. Following uninstall, my DVD drive no longer
> > worked
> > (I corrected that issue) and my network no longer works. I am wired into
> > a
> > router, and also wireless on the same computer. Bother worked well, until
> > the uninstall. Now, I can't even see the router, even though I'm wired to
> > it. The wireless connection successfully connects to the router (or so it
> > seems), but also cannot see the router.
> > I suspect there is a registry error (or key corruption), but cannot find
> > which keys are corrupt.
> > Has anyone ever had this problem? Again, I corrected the DVD issue, but
> > cannot identify the network issue.
>
>
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GTS
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Posts: n/a
 
Re: Windows can't see router after uninstalling Norton
Posted: 04-14-2008, 03:14 PM
Running the following in a command prompt would likely have fixed the post
Norton removal problem.
netsh winsock reset
http://www.mydigitallife.info/2007/0...og-corruption/
--

"Jason" <Jason@discussions.microsoft.com> wrote in message
news:9F478BC3-D0D6-44F8-ACB3-5D84F3D729B8@microsoft.com...
>I am running windows Vista 32 bit, and everything was working great until I
> uninstalled Norton 360. Following uninstall, my DVD drive no longer
> worked
> (I corrected that issue) and my network no longer works. I am wired into
> a
> router, and also wireless on the same computer. Bother worked well, until
> the uninstall. Now, I can't even see the router, even though I'm wired to
> it. The wireless connection successfully connects to the router (or so it
> seems), but also cannot see the router.
> I suspect there is a registry error (or key corruption), but cannot find
> which keys are corrupt.
> Has anyone ever had this problem? Again, I corrected the DVD issue, but
> cannot identify the network issue.

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Robert L. \(MS-MVP\)
Guest
Posts: n/a
 
Re: Windows can't see router after uninstalling Norton
Posted: 04-14-2008, 07:41 PM
You may want to download Norton Removal Tool

http://service1.symantec.com/support...06112909122875

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Jason" <Jason@discussions.microsoft.com> wrote in message
news:3EA8D230-8A14-4920-8341-E1FED334E85F@microsoft.com...
>I would, but my system is re-loading windows for the 2nd time. I had
> re-loaded it once, and it was running well, but then I uninstalled norton
> again (it came pre-loaded), and ended up with the same result. I thought
> there might be some relationship to SYMTDI, but cannot see any
> interference
> in the registry.
> I will leave Norton installed this time, and try to determine where it's
> control resides.
>
> "Robert L. (MS-MVP)" wrote:
>
>> Posting the result of ipconfig /all may help.
>>
>> --
>> Bob Lin, MS-MVP, MCSE & CNE
>> Networking, Internet, Routing, VPN Troubleshooting on
>> http://www.ChicagoTech.net
>> How to Setup Windows, Network, VPN & Remote Access on
>> http://www.HowToNetworking.com
>> "Jason" <Jason@discussions.microsoft.com> wrote in message
>> news:9F478BC3-D0D6-44F8-ACB3-5D84F3D729B8@microsoft.com...
>> >I am running windows Vista 32 bit, and everything was working great
>> >until I
>> > uninstalled Norton 360. Following uninstall, my DVD drive no longer
>> > worked
>> > (I corrected that issue) and my network no longer works. I am wired
>> > into
>> > a
>> > router, and also wireless on the same computer. Bother worked well,
>> > until
>> > the uninstall. Now, I can't even see the router, even though I'm wired
>> > to
>> > it. The wireless connection successfully connects to the router (or so
>> > it
>> > seems), but also cannot see the router.
>> > I suspect there is a registry error (or key corruption), but cannot
>> > find
>> > which keys are corrupt.
>> > Has anyone ever had this problem? Again, I corrected the DVD issue,
>> > but
>> > cannot identify the network issue.
>>
>>
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Jason
Guest
Posts: n/a
 
Re: Windows can't see router after uninstalling Norton
Posted: 04-15-2008, 06:00 PM
Thanks for the help. I went into the registry and removed the association
between SYMTDI and DependOnService... it released the network adapters and
all is well.

"GTS" wrote:
> Running the following in a command prompt would likely have fixed the post
> Norton removal problem.
> netsh winsock reset
> http://www.mydigitallife.info/2007/0...og-corruption/
> --
>
> "Jason" <Jason@discussions.microsoft.com> wrote in message
> news:9F478BC3-D0D6-44F8-ACB3-5D84F3D729B8@microsoft.com...
> >I am running windows Vista 32 bit, and everything was working great until I
> > uninstalled Norton 360. Following uninstall, my DVD drive no longer
> > worked
> > (I corrected that issue) and my network no longer works. I am wired into
> > a
> > router, and also wireless on the same computer. Bother worked well, until
> > the uninstall. Now, I can't even see the router, even though I'm wired to
> > it. The wireless connection successfully connects to the router (or so it
> > seems), but also cannot see the router.
> > I suspect there is a registry error (or key corruption), but cannot find
> > which keys are corrupt.
> > Has anyone ever had this problem? Again, I corrected the DVD issue, but
> > cannot identify the network issue.
>
>
>
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Jay M
Guest
Posts: n/a
 
Re: Windows can't see router after uninstalling Norton
Posted: 07-21-2008, 11:36 AM
I had the same issue after uninstalling Norton. I tried the netsh command,
but that didn't work. However, the Norton uninstall tool referenced above
did work in case any one else runs into the same issue.

"Jason" wrote:
> Thanks for the help. I went into the registry and removed the association
> between SYMTDI and DependOnService... it released the network adapters and
> all is well.
>
> "GTS" wrote:
>
> > Running the following in a command prompt would likely have fixed the post
> > Norton removal problem.
> > netsh winsock reset
> > http://www.mydigitallife.info/2007/0...og-corruption/
> > --
> >
> > "Jason" <Jason@discussions.microsoft.com> wrote in message
> > news:9F478BC3-D0D6-44F8-ACB3-5D84F3D729B8@microsoft.com...
> > >I am running windows Vista 32 bit, and everything was working great until I
> > > uninstalled Norton 360. Following uninstall, my DVD drive no longer
> > > worked
> > > (I corrected that issue) and my network no longer works. I am wired into
> > > a
> > > router, and also wireless on the same computer. Bother worked well, until
> > > the uninstall. Now, I can't even see the router, even though I'm wired to
> > > it. The wireless connection successfully connects to the router (or so it
> > > seems), but also cannot see the router.
> > > I suspect there is a registry error (or key corruption), but cannot find
> > > which keys are corrupt.
> > > Has anyone ever had this problem? Again, I corrected the DVD issue, but
> > > cannot identify the network issue.
> >
> >
> >
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Robert L. \(MS-MVP\)
Guest
Posts: n/a
 
Re: Windows can't see router after uninstalling Norton
Posted: 07-21-2008, 01:01 PM
Thank you for eh tip.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Jay M" <Jay M@discussions.microsoft.com> wrote in message
news:C2CE5881-3DD5-4D2B-8A1F-2EB7E980BA4E@microsoft.com...
>I had the same issue after uninstalling Norton. I tried the netsh command,
> but that didn't work. However, the Norton uninstall tool referenced above
> did work in case any one else runs into the same issue.
>
> "Jason" wrote:
>
>> Thanks for the help. I went into the registry and removed the
>> association
>> between SYMTDI and DependOnService... it released the network adapters
>> and
>> all is well.
>>
>> "GTS" wrote:
>>
>> > Running the following in a command prompt would likely have fixed the
>> > post
>> > Norton removal problem.
>> > netsh winsock reset
>> > http://www.mydigitallife.info/2007/0...og-corruption/
>> > --
>> >
>> > "Jason" <Jason@discussions.microsoft.com> wrote in message
>> > news:9F478BC3-D0D6-44F8-ACB3-5D84F3D729B8@microsoft.com...
>> > >I am running windows Vista 32 bit, and everything was working great
>> > >until I
>> > > uninstalled Norton 360. Following uninstall, my DVD drive no longer
>> > > worked
>> > > (I corrected that issue) and my network no longer works. I am wired
>> > > into
>> > > a
>> > > router, and also wireless on the same computer. Bother worked well,
>> > > until
>> > > the uninstall. Now, I can't even see the router, even though I'm
>> > > wired to
>> > > it. The wireless connection successfully connects to the router (or
>> > > so it
>> > > seems), but also cannot see the router.
>> > > I suspect there is a registry error (or key corruption), but cannot
>> > > find
>> > > which keys are corrupt.
>> > > Has anyone ever had this problem? Again, I corrected the DVD issue,
>> > > but
>> > > cannot identify the network issue.
>> >
>> >
>> >
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