Windows media 10 not playing audio

In news:B9FAB633-9B5C-4891-8BB0-431F243FC322@microsoft.com,
bongogirl <bongogirl@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> I think there has been an issue with either my Easy CD 5 or with
> Puretracks Music Download manager or Kazaa with my WMP. While having
> all three programs open and downloading music, the download manager
> for Puretracks suddenly froze and I had to reboot. After reboot, the
> audio on WMP no longer works. WMP appears to be playing, there is
> just no sound. Speakers are all properly connected and I can listen
> to music from within Kazaa and within the Easy CD program, just not
> through WMP10.
> I have tried uninstalling Easy CD several times. I have removed the
> WMP10 upgrade back to 9. Nothing seems to work to get the audio
> back. Any suggestions? Can I totally remove WMP10 to try
> reinstalling it. Is anyone aware of any software conflicts between
> these programs? Thanks so much.

Kazza is bad... It's malware... (Spyware, trojan, virus, etc...)

Start there...

KazzaBegone
http://www.spychecker.com/program/kazaagone.html

Malware Cleaning:
http://kgiii.info/windows/all/general/malwarefix.html

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/

"My life is spent in one long effort to escape from the commonplaces of
existence." - Sherlock Holmes

Hi Galen,

Thanks so much for your response. I don't think it's Kazaa which caused
the problem. I run Kazaa lite to avoid all the spyware. I have had no such
problems on any of my other computers which also run Kazaa.

I think it has to do with the reboot and the computer settings or drivers
becoming "misdirected". Since I know the speakers and sound driver are
working properly (computer sounds, CD - analog only, etc.) I think it has to
do with the settings for digital.

Everything "looks" ok with everything I check, settings-wise. So I just
don't know what else to do.

Any suggestions?

Thanks so much,

"Galen" wrote:

> In news:B9FAB633-9B5C-4891-8BB0-431F243FC322@microsoft.com,
> bongogirl <bongogirl@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>

> > I think there has been an issue with either my Easy CD 5 or with
> > Puretracks Music Download manager or Kazaa with my WMP. While having
> > all three programs open and downloading music, the download manager
> > for Puretracks suddenly froze and I had to reboot. After reboot, the
> > audio on WMP no longer works. WMP appears to be playing, there is
> > just no sound. Speakers are all properly connected and I can listen
> > to music from within Kazaa and within the Easy CD program, just not
> > through WMP10.
> > I have tried uninstalling Easy CD several times. I have removed the
> > WMP10 upgrade back to 9. Nothing seems to work to get the audio
> > back. Any suggestions? Can I totally remove WMP10 to try
> > reinstalling it. Is anyone aware of any software conflicts between
> > these programs? Thanks so much.

>
> Kazza is bad... It's malware... (Spyware, trojan, virus, etc...)
>
> Start there...
>
> KazzaBegone
> http://www.spychecker.com/program/kazaagone.html
>
> Malware Cleaning:
> http://kgiii.info/windows/all/general/malwarefix.html
>
> --
> Galen - MS MVP - Windows (Shell/User & IE)
> http://dts-l.org/
>
> "My life is spent in one long effort to escape from the commonplaces of
> existence." - Sherlock Holmes
>
>
>

My first suggestion would be to check WMP's Tools:Optionsevices:Speakers
and make sure the right output is selected. Second,
http://zachd.com/pss/pss.html#dsound may help further...

--
(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"bongogirl" <bongogirl@discussions.microsoft.com> wrote in message
news:B9FAB633-9B5C-4891-8BB0-431F243FC322@microsoft.com...

>I think there has been an issue with either my Easy CD 5 or with Puretracks
> Music Download manager or Kazaa with my WMP. While having all three
> programs
> open and downloading music, the download manager for Puretracks suddenly
> froze and I had to reboot. After reboot, the audio on WMP no longer
> works.
> WMP appears to be playing, there is just no sound. Speakers are all
> properly
> connected and I can listen to music from within Kazaa and within the Easy
> CD
> program, just not through WMP10.
> I have tried uninstalling Easy CD several times. I have removed the WMP10
> upgrade back to 9. Nothing seems to work to get the audio back. Any
> suggestions? Can I totally remove WMP10 to try reinstalling it. Is
> anyone
> aware of any software conflicts between these programs? Thanks so much.

Thanks for your suggestion, but the speakers are in fact properly configured,
and I have sound on all my other applications, so there's no problem with the
speakers themselves. I also created a new user account on the computer and
WMP works perfectly on it - all connected exactly the same on the main.
I'm getting quite frustrated as I have tried everything, including restoring
to an earlier date, removing various programs and reinstalling, removing WMP
10 and reinstalling 9, then back again. As I look through the site, I see
that many others have had similar problems, but I haven't been able to find
any solutions yet. Any help would be immensely appreciated. This did happen
shortly after a Windows Update, so I am wondering if there is something with
that update. Thanks.

"zachd [ms]" wrote:

>
> My first suggestion would be to check WMP's Tools:Optionsevices:Speakers
> and make sure the right output is selected. Second,
> http://zachd.com/pss/pss.html#dsound may help further...
>
> --
> (speaking for myself and doing this in my free time)
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "bongogirl" <bongogirl@discussions.microsoft.com> wrote in message
> news:B9FAB633-9B5C-4891-8BB0-431F243FC322@microsoft.com...

> >I think there has been an issue with either my Easy CD 5 or with Puretracks
> > Music Download manager or Kazaa with my WMP. While having all three
> > programs
> > open and downloading music, the download manager for Puretracks suddenly
> > froze and I had to reboot. After reboot, the audio on WMP no longer
> > works.
> > WMP appears to be playing, there is just no sound. Speakers are all
> > properly
> > connected and I can listen to music from within Kazaa and within the Easy
> > CD
> > program, just not through WMP10.
> > I have tried uninstalling Easy CD several times. I have removed the WMP10
> > upgrade back to 9. Nothing seems to work to get the audio back. Any
> > suggestions? Can I totally remove WMP10 to try reinstalling it. Is
> > anyone
> > aware of any software conflicts between these programs? Thanks so much.

>
>
>

Actually, WMP uses a 'newer' output for your sound card, so my suggestions
really do have merit. Other apps don't use the sound card the same way, as
you've noticed. =)

-Zach
--
(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"bongogirl" <bongogirl@discussions.microsoft.com> wrote in message
news:79A35D7C-A666-49A0-A46D-3075E32959AC@microsoft.com...

> Thanks for your suggestion, but the speakers are in fact properly
> configured,
> and I have sound on all my other applications, so there's no problem with
> the
> speakers themselves. I also created a new user account on the computer
> and
> WMP works perfectly on it - all connected exactly the same on the main.
> I'm getting quite frustrated as I have tried everything, including
> restoring
> to an earlier date, removing various programs and reinstalling, removing
> WMP
> 10 and reinstalling 9, then back again. As I look through the site, I see
> that many others have had similar problems, but I haven't been able to
> find
> any solutions yet. Any help would be immensely appreciated. This did
> happen
> shortly after a Windows Update, so I am wondering if there is something
> with
> that update. Thanks.
>
> "zachd [ms]" wrote:
>

>>
>> My first suggestion would be to check WMP's
>> Tools:Optionsevices:Speakers
>> and make sure the right output is selected. Second,
>> http://zachd.com/pss/pss.html#dsound may help further...
>>
>> --
>> (speaking for myself and doing this in my free time)
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "bongogirl" <bongogirl@discussions.microsoft.com> wrote in message
>> news:B9FAB633-9B5C-4891-8BB0-431F243FC322@microsoft.com...

>> >I think there has been an issue with either my Easy CD 5 or with
>> >Puretracks
>> > Music Download manager or Kazaa with my WMP. While having all three
>> > programs
>> > open and downloading music, the download manager for Puretracks
>> > suddenly
>> > froze and I had to reboot. After reboot, the audio on WMP no longer
>> > works.
>> > WMP appears to be playing, there is just no sound. Speakers are all
>> > properly
>> > connected and I can listen to music from within Kazaa and within the
>> > Easy
>> > CD
>> > program, just not through WMP10.
>> > I have tried uninstalling Easy CD several times. I have removed the
>> > WMP10
>> > upgrade back to 9. Nothing seems to work to get the audio back. Any
>> > suggestions? Can I totally remove WMP10 to try reinstalling it. Is
>> > anyone
>> > aware of any software conflicts between these programs? Thanks so
>> > much.

>>
>>
>>

Have you verified the mute switch on the WMP console is off?

"bongogirl" <bongogirl@discussions.microsoft.com> wrote in message
news:B9FAB633-9B5C-4891-8BB0-431F243FC322@microsoft.com...

>I think there has been an issue with either my Easy CD 5 or with Puretracks
> Music Download manager or Kazaa with my WMP. While having all three
> programs
> open and downloading music, the download manager for Puretracks suddenly
> froze and I had to reboot. After reboot, the audio on WMP no longer
> works.
> WMP appears to be playing, there is just no sound. Speakers are all
> properly
> connected and I can listen to music from within Kazaa and within the Easy
> CD
> program, just not through WMP10.
> I have tried uninstalling Easy CD several times. I have removed the WMP10
> upgrade back to 9. Nothing seems to work to get the audio back. Any
> suggestions? Can I totally remove WMP10 to try reinstalling it. Is
> anyone
> aware of any software conflicts between these programs? Thanks so much.