Windows Server 2003 - Shared Fax - Long Distance Dialing Rules
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Now I am trying to get an XP Pro client to send faxes via the shared fax.
All the basics were easy. Share fax printer, install shared fax printer on
XP workstation. Then came dialing rules. My phone system requires local
calls in the "9 NNN NNNN " (where N is the 7 digit phone number). For long
distance the required format is "9 1 AAA NNN NNNN PPPP" (where A is area code
and P is PIN).
Since I have worked with other fax server and Microsoft's Faxing since WFW,
I already require all numbers in Outlook to be in the international format
"+1 (AAA) NNN-NNNN! However, I did not even get basic print, enter fax
number and send to work for long distance, so of course Outlook didn't work
either!
In 2000 Pro (local workstation faxing only) you had to log service in as a
user to get dialing rules. Windows Server 2003 will not allow service to run
under a local or domain user...I tried. Well on a hunch, I just added to the
adminstrator account. I started with the 9's. Seemed to work. Then I moved
to the calling card stuff for PIN. I think I have exhausted all combinations
of settings on the server and client.
Further testing resulted in this:
Local test on the Windows Sesrver 2003 using a test RTF document printed to
Fax printer follow all dialing rules. I can hear a pause (added between
number and PIN for testing) and the PIN as I have instructed the dialing
rules to insert on long distance number +1 (555) 123-4567. And a local fax
number +1 (509) 555-1234 send only the 8 digits requested (9 and number).
To test client I printed a test DOC file to the Fax printer and manually
added the number (to eliminate my Outlook 2003 from the picture). Local
faxing still follow rules dial 8 digits. I even tested setting up an Area
Code Rule to check if that worked, and the dialing was correct. I added Dial
1 and Include the area code settings to all 509 prefixes. I could hear the
extra digits dialed when +1 (509) 555-1234 was used.
Long distance from the client XP Pro workstation did NOT work. Although the
service would dial the 9 1 AAA NNN NNNN it would not dial the PIN. Running
the same test, printing DOC to Fax printer and entering phone number +1 (555)
123-4567 the service dialed only 9 1 555 123 4567, no PIN (could not tell if
pause occurred). Recording complains about project code (PIN) missing.
For fun, before the final tests, I made sure both the client and server had
the same exact dialing rules setup...same names and values in all location.
This did not change results. Also, I always checked use dialing rules since
my ultimate goal is to use Outlook contacts, and they are in international
format.
Is this the way it is supposed to work? If I have done everything a person
can, I need to know so I can have a POTS line pulled in without long distance
PIN requirements. This is a monthly expense I would like to avoid by using
our current infrastructure.
Any help is greatly appreciated...
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