Windows XP and HP all in one

>I just bought a 7310 HP all in one and the software didn't onstall all the
> way and the computer is not communicating with the printer for the scan
> and
> fax modes but will communicate to print. The process of installation stops
> at
> the window "waiting for device setup to finish." I had the same problem
> with
> my other HP printer but learned to live with it. Thought a new one would
> solve the problem. Also, when I click on the "add hardware" icon the
> message
> says that you can't install another device at this time because it's
> already
> installing one---interesting. Am running windows XP, have a Sony computer
> which is 1 1/2 yrs old. Of course I've reinstalled, checked the
> connections
> etc. all the usual things. Do the HP all in ones just not work very well
> with
> XP maybe and maybe I should try another brand. I appreciate any helpl.