Windows XP FAX Service Issues

Posted: 08-14-2004, 06:01 PM

lborgesmoraes@hotmail.com

Guest
Posts: n/a

Hi There.

When going to Control Panel, Add or Remove Software, Add/Remove Windows
Component I get the following error message:
"The installation library for component fax could not be initialized"
After clicking Ok I see the normal windows, except the Fax option isn't in
the list.

I checked the FaxSetup.log file and the message I got follows:

[08/14/04 13:48:48] [0x0b3c] [ ] } (TRUE)
[08/14/04 13:48:48] [0x0b3c] [ ] prv_ValidateVersion
[08/14/04 13:48:48] [0x0b3c] [ ] {
[08/14/04 13:48:48] [0x0b3c] [ ] OC Manager version: 0x50000,
FaxOcm Expected Version: 0x50000, seems OK
[08/14/04 13:48:48] [0x0b3c] [ ] } (ERROR_SUCCESS)
[08/14/04 13:48:48] [0x0b3c] [ ] SetupOpenAppendInfFile failed to
append the layout inf to the component Inf
[08/14/04 13:48:48] [0x0b3c] [ERR] OnInitComponent, ComponentID:
'fax'SourcePath: 'C:\WINDOWS\system32', Component Inf Handle: 0xaf830 Failed
to Append Layout.inf file, dwReturn = 2
[08/14/04 13:48:48] [0x0b3c] [ ] fxState_DumpSetupState
[08/14/04 13:48:48] [0x0b3c] [ ] {
[08/14/04 13:48:48] [0x0b3c] [ ] IsCleanInstall: '0'
[08/14/04 13:48:48] [0x0b3c] [ ] IsStandAlone: '1'
[08/14/04 13:48:48] [0x0b3c] [ ] IsUpgrade (0 = No, 1 = Win31, 2
= Win9X, 3 = WinNT, 4 = Win2K: '0'
[08/14/04 13:48:48] [0x0b3c] [ ] IsUnattended: '0'
[08/14/04 13:48:48] [0x0b3c] [ ] ComponentID: 'fax'
[08/14/04 13:48:48] [0x0b3c] [ ] Source Path:
'C:\WINDOWS\system32'
[08/14/04 13:48:48] [0x0b3c] [ ] Unattend File: ''
[08/14/04 13:48:48] [0x0b3c] [ ] Expected OC Manager Version:
0x50000
[08/14/04 13:48:48] [0x0b3c] [ ] Current OC Manager Version:
0x50000
[08/14/04 13:48:48] [0x0b3c] [ ] }
[08/14/04 13:48:48] [0x0b3c] [ ] } (2)
[08/14/04 13:48:48] [0x0b3c] [ ] }
[08/14/04 13:49:43] [0x0b3c] [ ] DllMain
[08/14/04 13:49:43] [0x0b3c] [ ] {
[08/14/04 13:49:43] [0x0b3c] [ ] FxsOcm.dll unloaded -
DLL_PROCESS_DETACH
[08/14/04 13:49:43] [0x0b3c] [ ] }

I'm a new Windows XP user but seems to me that I have to correct the
SourcePath or something like that.
The point is: what should be the path? What do I have to change and fix the
problem once for all?

Regards.

Luciano

Responses to "Windows XP FAX Service Issues"

Russ Valentine [MVP-Outlook]

Guest
Posts: n/a

Re: Windows XP FAX Service Issues

Posted: 08-17-2004, 12:34 AM

Depends on what your original installation medium was, which you failed to
mention.
--
Russ Valentine
[MVP-Outlook]
"lborgesmoraes@hotmail.com"
<lborgesmoraes@hotmail.com@discussions.microsoft.c om> wrote in message
news:A4741340-0030-4838-A5FB-9706966657D6@microsoft.com...

> Hi There.
>
> When going to Control Panel, Add or Remove Software, Add/Remove Windows
> Component I get the following error message:
> "The installation library for component fax could not be initialized"
> After clicking Ok I see the normal windows, except the Fax option isn't in
> the list.
>
> I checked the FaxSetup.log file and the message I got follows:
>
> [08/14/04 13:48:48] [0x0b3c] [ ] } (TRUE)
> [08/14/04 13:48:48] [0x0b3c] [ ] prv_ValidateVersion
> [08/14/04 13:48:48] [0x0b3c] [ ] {
> [08/14/04 13:48:48] [0x0b3c] [ ] OC Manager version: 0x50000,
> FaxOcm Expected Version: 0x50000, seems OK
> [08/14/04 13:48:48] [0x0b3c] [ ] } (ERROR_SUCCESS)
> [08/14/04 13:48:48] [0x0b3c] [ ] SetupOpenAppendInfFile failed to
> append the layout inf to the component Inf
> [08/14/04 13:48:48] [0x0b3c] [ERR] OnInitComponent, ComponentID:
> 'fax'SourcePath: 'C:\WINDOWS\system32', Component Inf Handle: 0xaf830

Failed

> to Append Layout.inf file, dwReturn = 2
> [08/14/04 13:48:48] [0x0b3c] [ ] fxState_DumpSetupState
> [08/14/04 13:48:48] [0x0b3c] [ ] {
> [08/14/04 13:48:48] [0x0b3c] [ ] IsCleanInstall: '0'
> [08/14/04 13:48:48] [0x0b3c] [ ] IsStandAlone: '1'
> [08/14/04 13:48:48] [0x0b3c] [ ] IsUpgrade (0 = No, 1 = Win31,

> = Win9X, 3 = WinNT, 4 = Win2K: '0'
> [08/14/04 13:48:48] [0x0b3c] [ ] IsUnattended: '0'
> [08/14/04 13:48:48] [0x0b3c] [ ] ComponentID: 'fax'
> [08/14/04 13:48:48] [0x0b3c] [ ] Source Path:
> 'C:\WINDOWS\system32'
> [08/14/04 13:48:48] [0x0b3c] [ ] Unattend File: ''
> [08/14/04 13:48:48] [0x0b3c] [ ] Expected OC Manager Version:
> 0x50000
> [08/14/04 13:48:48] [0x0b3c] [ ] Current OC Manager Version:
> 0x50000
> [08/14/04 13:48:48] [0x0b3c] [ ] }
> [08/14/04 13:48:48] [0x0b3c] [ ] } (2)
> [08/14/04 13:48:48] [0x0b3c] [ ] }
> [08/14/04 13:49:43] [0x0b3c] [ ] DllMain
> [08/14/04 13:49:43] [0x0b3c] [ ] {
> [08/14/04 13:49:43] [0x0b3c] [ ] FxsOcm.dll unloaded -
> DLL_PROCESS_DETACH
> [08/14/04 13:49:43] [0x0b3c] [ ] }
>
> I'm a new Windows XP user but seems to me that I have to correct the
> SourcePath or something like that.
> The point is: what should be the path? What do I have to change and fix

the

> problem once for all?
>
> Regards.
>
> Luciano

Porsh944t

Guest
Posts: n/a

RE: Windows XP FAX Service Issues

Posted: 09-30-2004, 08:09 AM

I got the exact same message. Have you come up with anything? I contact
Compaq because in your thread, Microsoft claims that OEM needs to supply
that, but Compaq says it's Microsoft.

I think a total Re-Install will fix it, but I sure don't want to do that.

"lborgesmoraes@hotmail.com" wrote:

> Hi There.
>
> When going to Control Panel, Add or Remove Software, Add/Remove Windows
> Component I get the following error message:
> "The installation library for component fax could not be initialized"
> After clicking Ok I see the normal windows, except the Fax option isn't in
> the list.
>
> I checked the FaxSetup.log file and the message I got follows:
>
> [08/14/04 13:48:48] [0x0b3c] [ ] } (TRUE)
> [08/14/04 13:48:48] [0x0b3c] [ ] prv_ValidateVersion
> [08/14/04 13:48:48] [0x0b3c] [ ] {
> [08/14/04 13:48:48] [0x0b3c] [ ] OC Manager version: 0x50000,
> FaxOcm Expected Version: 0x50000, seems OK
> [08/14/04 13:48:48] [0x0b3c] [ ] } (ERROR_SUCCESS)
> [08/14/04 13:48:48] [0x0b3c] [ ] SetupOpenAppendInfFile failed to
> append the layout inf to the component Inf
> [08/14/04 13:48:48] [0x0b3c] [ERR] OnInitComponent, ComponentID:
> 'fax'SourcePath: 'C:\WINDOWS\system32', Component Inf Handle: 0xaf830 Failed
> to Append Layout.inf file, dwReturn = 2
> [08/14/04 13:48:48] [0x0b3c] [ ] fxState_DumpSetupState
> [08/14/04 13:48:48] [0x0b3c] [ ] {
> [08/14/04 13:48:48] [0x0b3c] [ ] IsCleanInstall: '0'
> [08/14/04 13:48:48] [0x0b3c] [ ] IsStandAlone: '1'
> [08/14/04 13:48:48] [0x0b3c] [ ] IsUpgrade (0 = No, 1 = Win31, 2
> = Win9X, 3 = WinNT, 4 = Win2K: '0'
> [08/14/04 13:48:48] [0x0b3c] [ ] IsUnattended: '0'
> [08/14/04 13:48:48] [0x0b3c] [ ] ComponentID: 'fax'
> [08/14/04 13:48:48] [0x0b3c] [ ] Source Path:
> 'C:\WINDOWS\system32'
> [08/14/04 13:48:48] [0x0b3c] [ ] Unattend File: ''
> [08/14/04 13:48:48] [0x0b3c] [ ] Expected OC Manager Version:
> 0x50000
> [08/14/04 13:48:48] [0x0b3c] [ ] Current OC Manager Version:
> 0x50000
> [08/14/04 13:48:48] [0x0b3c] [ ] }
> [08/14/04 13:48:48] [0x0b3c] [ ] } (2)
> [08/14/04 13:48:48] [0x0b3c] [ ] }
> [08/14/04 13:49:43] [0x0b3c] [ ] DllMain
> [08/14/04 13:49:43] [0x0b3c] [ ] {
> [08/14/04 13:49:43] [0x0b3c] [ ] FxsOcm.dll unloaded -
> DLL_PROCESS_DETACH
> [08/14/04 13:49:43] [0x0b3c] [ ] }
>
> I'm a new Windows XP user but seems to me that I have to correct the
> SourcePath or something like that.
> The point is: what should be the path? What do I have to change and fix the
> problem once for all?
>
> Regards.
>
> Luciano

Guest
Posts: n/a

Re: Windows XP FAX Service Issues

Posted: 10-19-2004, 08:50 PM

I am having exactly the same problem as described above:

>When going to Control Panel, Add or Remove Software, Add/Remove

Windows

>Component I get the following error message:
>"The installation library for component fax could not be initialized"
>After clicking Ok I see the normal windows, except the Fax option

isn't in

>the list.

This problem has been reported many times but no-one has posted a
solution.
Some questions that might help us fix it:
1. What files are supposed to be in the "installation library"
2. Is there a way of fooling the Add/Remove Windows Component Wizard
into thinking the fax insatllation library needs to be reinstalled?
3. What files is the Add/Remove Windows Component Wizard looking for
when it tries to initialize the library?
4. Can someone post a list of all the files required to make the XP
fax service work and the directories they are supposed to be in.

PS I have installed SP2 thinking it would fix the problem but it made
no difference

Please help

Cy

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