Windows xp media edition shut down problem

Posted: 01-25-2009, 04:15 PM
Hi. I have Windows xp media edition 2002 and I believe I have all the
up-to-date service packs. The computer is a Dell Inspiron 6000. I use
Norton Internet Security. When I click "turn off" the computer, nothing
happens. I get the hourglass for a while and then nothing. The computer
will not shut off. I have waited 10 minutes and it does not shut down. I
can manually turn off the computer with the power button, so that is what I
am doing.

Any suggestion as to how I can get the computer to shut down using the
normal process? Thanks!

--
chris

Windows xp media edition shut down problem


Responses to "Windows xp media edition shut down problem"

Shenan Stanley
Guest
Posts: n/a
 
Re: Windows xp media edition shut down problem
Posted: 01-25-2009, 04:56 PM
Chris12m wrote:
> I have Windows xp media edition 2002 and I believe I have all
> the up-to-date service packs. The computer is a Dell Inspiron
> 6000. I use Norton Internet Security. When I click "turn off" the
> computer, nothing happens. I get the hourglass for a while and
> then nothing. The computer will not shut off. I have waited 10
> minutes and it does not shut down. I can manually turn off the
> computer with the power button, so that is what I am doing.
>
> Any suggestion as to how I can get the computer to shut down using
> the normal process?
Short:
Get rid of NIS and get some less resource-hungry antivirus-only application,
verify your service pack level and check for spyware/adware/malware.

Long:
I suggest getting rid of Norton Internet Security not only because it may be
causing your issue(s) - but because it is bloated for what it does for you
and may be slowing down your computer overall.

Uninstall the Norton Internet Security only after you have found a suitable
replacment *(found, not tried to install/installed) - and do it using the
Control Panel "Add or Remove Programs" while you are disconnected
(physically) from the Internet. You may (should actually) use the Norton
Removal Tool after performing the uninstall using Control Panel to ensure
all traces of the product are gone:
http://service1.symantec.com/support...hm&lg=en&ct=us
....

You should already have the installation for the new AntiVirus only solution
ready for install without having to connect to the Internet to do so *and*
you should verify your Windows Firewall is enabled before you physically
reconnect to the Internet. Avast!, AVG, and many others are fine free
choices for AntiVirus solutions. If you choose AVG - custom install and
uncheck the link scanner and email options.


To verify your service pack level:

Start button --> RUN --> type in:
winver
--> Click OK.

The window that comes up should tell you all you need to know about the
version of Windows you have - including the service pack version.


Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Please do come back with the results of all the suggestions!

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Chris12m
Guest
Posts: n/a
 
Re: Windows xp media edition shut down problem
Posted: 01-25-2009, 08:34 PM

--
chris


"Shenan Stanley" wrote:
> Chris12m wrote:
> > I have Windows xp media edition 2002 and I believe I have all
> > the up-to-date service packs. The computer is a Dell Inspiron
> > 6000. I use Norton Internet Security. When I click "turn off" the
> > computer, nothing happens. I get the hourglass for a while and
> > then nothing. The computer will not shut off. I have waited 10
> > minutes and it does not shut down. I can manually turn off the
> > computer with the power button, so that is what I am doing.
> >
> > Any suggestion as to how I can get the computer to shut down using
> > the normal process?
>
> Short:
> Get rid of NIS and get some less resource-hungry antivirus-only application,
> verify your service pack level and check for spyware/adware/malware.
>
> Long:
> I suggest getting rid of Norton Internet Security not only because it may be
> causing your issue(s) - but because it is bloated for what it does for you
> and may be slowing down your computer overall.
>
> Uninstall the Norton Internet Security only after you have found a suitable
> replacment *(found, not tried to install/installed) - and do it using the
> Control Panel "Add or Remove Programs" while you are disconnected
> (physically) from the Internet. You may (should actually) use the Norton
> Removal Tool after performing the uninstall using Control Panel to ensure
> all traces of the product are gone:
> http://service1.symantec.com/support...hm&lg=en&ct=us
> ....
>
> You should already have the installation for the new AntiVirus only solution
> ready for install without having to connect to the Internet to do so *and*
> you should verify your Windows Firewall is enabled before you physically
> reconnect to the Internet. Avast!, AVG, and many others are fine free
> choices for AntiVirus solutions. If you choose AVG - custom install and
> uncheck the link scanner and email options.
>
>
> To verify your service pack level:
>
> Start button --> RUN --> type in:
> winver
> --> Click OK.
>
> The window that comes up should tell you all you need to know about the
> version of Windows you have - including the service pack version.
>
>
> Download, install, run, update and perform a full scan (separately) with the
> following two applications (freeware versions are the ones to use for this):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> After performing a full scan with one and then the other and removing
> whatever they both find completely, you may uninstall these products,
> if you wish.
>
> Please do come back with the results of all the suggestions!
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>
Chris12m
Guest
Posts: n/a
 
Re: Windows xp media edition shut down problem
Posted: 01-25-2009, 08:35 PM
Thank you. I will try this and let you know.
--
chris


"Shenan Stanley" wrote:
> Chris12m wrote:
> > I have Windows xp media edition 2002 and I believe I have all
> > the up-to-date service packs. The computer is a Dell Inspiron
> > 6000. I use Norton Internet Security. When I click "turn off" the
> > computer, nothing happens. I get the hourglass for a while and
> > then nothing. The computer will not shut off. I have waited 10
> > minutes and it does not shut down. I can manually turn off the
> > computer with the power button, so that is what I am doing.
> >
> > Any suggestion as to how I can get the computer to shut down using
> > the normal process?
>
> Short:
> Get rid of NIS and get some less resource-hungry antivirus-only application,
> verify your service pack level and check for spyware/adware/malware.
>
> Long:
> I suggest getting rid of Norton Internet Security not only because it may be
> causing your issue(s) - but because it is bloated for what it does for you
> and may be slowing down your computer overall.
>
> Uninstall the Norton Internet Security only after you have found a suitable
> replacment *(found, not tried to install/installed) - and do it using the
> Control Panel "Add or Remove Programs" while you are disconnected
> (physically) from the Internet. You may (should actually) use the Norton
> Removal Tool after performing the uninstall using Control Panel to ensure
> all traces of the product are gone:
> http://service1.symantec.com/support...hm&lg=en&ct=us
> ....
>
> You should already have the installation for the new AntiVirus only solution
> ready for install without having to connect to the Internet to do so *and*
> you should verify your Windows Firewall is enabled before you physically
> reconnect to the Internet. Avast!, AVG, and many others are fine free
> choices for AntiVirus solutions. If you choose AVG - custom install and
> uncheck the link scanner and email options.
>
>
> To verify your service pack level:
>
> Start button --> RUN --> type in:
> winver
> --> Click OK.
>
> The window that comes up should tell you all you need to know about the
> version of Windows you have - including the service pack version.
>
>
> Download, install, run, update and perform a full scan (separately) with the
> following two applications (freeware versions are the ones to use for this):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> After performing a full scan with one and then the other and removing
> whatever they both find completely, you may uninstall these products,
> if you wish.
>
> Please do come back with the results of all the suggestions!
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>
 
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