windows xp new connection wizard, internet connection, dial-up modem is disabled

quoted from http://www.ChicagoTech.net
Connect using a dial-up modem or VPN option in the New Connection Wizard is
unavailable (gray out)
SYMPTOMS:
1) After installed SP1 for XP and then use the System Restore feature to
restore Windows to a state before the installation of the service pack.
2) After upgraded your computer to XP Pro from Win98, ME and XP Home. You
may experience the following symptoms: a) The Connect using a dial-up modem
or VPN option in the New Connection Wizard is unavailable (gray out). b) The
Network Connections folder is empty. c) ICS and ICF services do not start
because of a dependency failure. d) In the Event Viewer, you may get Event
ID: 7023, Event ID: 20035 or error 5 with Access is denied, Remote Access
Connection Manager failed to start because it could not create buffers or
Could not start the Remote Access Connection Manager service on Local
Computer.
Resolution: 1) To resolve this problem, reinstall SP1 for Windows XP. 2)
Delete the NextID value
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Telephony\Cards\
NextID, and then restart the computer. 3) Delete the Telephony key
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Telephony.
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Robert Lin, MS-MVP, MCSE & CNE
Windows & Network Support, Tips and FAQs on http://www.ChicagoTech.net
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"marlon" <cookie_vanilla26@yahoo.com> wrote in message
news:085201c37b97$08356120$a001280a@phx.gbl...

> hey guyz!
>
> i cannot make a dial-up connection because when i make a
> new connection using the new connection wizard, click on
> the 'connect to the internet' then the 'choose my
> connection manually', the 'connect using the dial-up
> modem' button is disabled.
>
> windows xp detects my modem because it is listed under the
> modem devices. i have queried it and i believe its working
> well.
>
> i need help badly.
> thank you!