Re: Windows XP print spool process hangs when printing from Outlook

> I am having consistent problems printing from Microsoft
> Outlook 2002 SP-2. I am running Windows XP home edition
> on a Dell Dimension computer that originally had Windows
> ME. I am printing to an HP LaserJet 1000 over a
> network. The printer is running on a Windows 2000 Server
> machine.
>
> I can print 1 or 2 email messages without a problem.
> When I print the next message, the "printing" dialog
> message displays for a long time and never ends. I open
> Task Manager and see that the CPU usage is pegged at 100
> percent. I look at the Processes tab, and see that the
> print spool process is using most of the CPU cycles. On
> the Windows 2000 Server machine, I open the printer and
> the print status says it is spooling.
>
> Eventually, Windows XP will display a dialog saying that
> Outlook is not responding. I do the usual thing of
> sending the error report to Microsoft, then Outlook
> terminates. I have also experimented by stopping the
> print spool process via Task Manager when this event
> happens.
>
> It seems that there is a problem between Windows XP, the
> HP Laserjet 1000 print driver, and Outlook 2002. I have
> not been able to find any mention of this problem in the
> Microsoft Knowledgebase, or on the HP web site. Has
> anybody experienced this problem? Does anybody know of a
> solution?
>
> Thanks. Wayne Wilson
>
>