WindowsXP Home Edition

my computer quit connecting to internet alot of things quit working. they
replaced modem but cant set up an internet connection by using wizard.
windows not recognizing modem.i cant restor to another date to perhaps get
things back in order. dell tells me it is a software problem. but which
software and how do u figure it out. they had me reinstall windowsxp but
it didnt help.i talked to my isp and they couldnt help me either. plssss.
can someone help me???

square wrote:

> my computer quit connecting to internet alot of things quit working.
> they replaced modem but cant set up an internet connection by using
> wizard. windows not recognizing modem.i cant restor to another date
> to perhaps get things back in order. dell tells me it is a software
> problem. but which software and how do u figure it out. they had me
> reinstall windowsxp but it didnt help.i talked to my isp and they
> couldnt help me either. plssss. can someone help me???

Did Dell have you download and install your Modem Driver from their web
site?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

no they did not supposely the guy who put in modem did it off disc.

On Tue, 09 Aug 2005 22:09:23 -0400, square wrote:

> windows not recognizing modem.

Internal modem? External modem? Dialup, cable or DSL?

If dialup, until the modem is recognized, you won't be able to anything
with it.

If cable or DSL: Just to be sure, check connections and that the right kind
of cable is being used. Other than that... the modem is new but if they did
not check it, it's possible that it was DOA (dead on arrival). If you're
sure the modem is okay, it may be the NIC (network interface card) that
needs replacing.

Wondering why "they" didn't check the modem after replacing it....
--
Sharon F
MS-MVP ~ Windows Shell/User

where is that card located (nic)

On Mon, 15 Aug 2005 22:00:54 -0400, square wrote:

> where is that card located (nic)

It is usually an internal card. It has a port for a connector similar to
what a phone or dialup modem would take only larger. Example: DSL modems
hook up to systems via USB cable or a cable to a NIC.

--
Sharon F
MS-MVP ~ Windows Shell/User

is there a way to tell if bad???

On Sun, 21 Aug 2005 11:19:42 -0400, square wrote:

> is there a way to tell if bad???

The cable or the card? There's probably some tool to do that but cables and
NIC cards are both relatively inexpensive and easier to switch out one for
another.

I still think that the tech should have checked that this modem and your
connection was good and working before leaving. I had DSL for a year and
used two different modems during that time. The original died after only a
few months use. I didn't let the tech out of the house until it was
confirmed that the DSL service was up and running again.

--
Sharon F
MS-MVP ~ Windows Shell/User