Word X (only) will not print

Posted: 11-14-2003, 07:56 PM
I have a G4 Powerbook running OSX 10.2.8 and Office v.X with the
10.1.5 update. I cannot print any Word documents to a postscript
printer over a network. The same file will print just fine to a USB
connected EPSON printer. If I copy file contents to textedit, than back
to Word, it will print to the postscript printer. If I save as a PDF it prints
fine. If I copy the original file to another mac running OS 9.2 and Word
98 it prints fine. I have tried many of the same things described below
to fix this with no result. The text below was pulled from two other
users of this newsgroup, so I am not alone with this problem. Please,
help us!

-Brian Soper

PS The e-mail addresses of the other two people with this problem are
Benedict.Sarnaker.1@nd.edu and jskurkis@adp.uchc.edu

--------------------------------------------------------
Hi all,

I have a strange one here. When I try and print a Word doc (Office
10.1.5), it only prints one page. It happens to any word document
(new or old) and to multiple printers. I can print multiple pages in
PowerPoint and I.E. 5.2.3 just not Word. I have a Mirrored G4 running
OS 10.2.8. The only outside thing I think it could be is that I
transfer Word docs from my G4 at work to my Dell at home (running XP
Pro and Office XP). But, it doesn't happen to the PowerPoint files.
Here are some things I've tried.

1. Deleted the Microsoft Office folder and re-installed the app.
(also deleted the preferences in the user's folder). Not sure if
Office hides any other Word settings elsewhere?

2. Deleted all printers in Print Center and readded. (also checked
for updated drivers). Mainly I print to a HPLJ 4600.

3. If I'm in a Word doc that I know doesn't print, if I go to Print
and save as PDF, I can print all pages of the PDF. Also, since I have
my preview setup to use Adobe Reader 6.0, I can print from Preview.

4. Tested printing from another user account on that machine, same
result.

5. Repaired permissions multiple times. Also ran Disk Warrior, there
are no problems with the drive.

Any suggestions would be greatly appreciated.

Thanks,

Jeff
UCONN Health Center


---------------------------------------------------------

I too have had problems with Word (in Office VX) which refuses to
print with Panther on G5 1.8 using Epson Stylus Photo 960 and 820

Using Mac OSX 10.2.7 I had no problems printing from Word VX.

After upgrading to Panther, I cannot print from Word in Office VX.
All other programs print correctly (and I can save Word files as
RTFs and print them from TextEdit or PDFs and print from Acrobat, but
not from Word.

Very strangely, Excel VX prints fine!

None of the following actions alterred this behaviour.

Re-installing Office and trying to print in:

a) the original version
b) after using Office X 10.1.4 Update
c) after using Office X 10.1.5 Update

Printer settings and print preview all operate correctly, However,
on all occasions when print is requested (either from the print button
on the toolbar or "Print" from the File menu) the Print Process
bar flashed by, but nothing comes out of the printer (and the Print
Utility shows no jobs in the que).

I tried using a second printer - excatly the same outcome.

Any comments/help would be greatly appreciated

BS


Has anyone else had this problem - and has anyone any suggestions
for
a cure
Reply With Quote

Responses to "Word X (only) will not print"

Patrick Hunter
Guest
Posts: n/a
 
Word X (only) will not print
Posted: 11-14-2003, 10:49 PM
I've also got the exact same problem. It either refuses
to print some docs or prints a single blank page. I've
also tried all of the ideas below and the patches with no
luck. Good luck in your efforts and if I find anything I
will certainly post it. This is seriously frustrating to
say the least. For now, I tell the users having problems
to save as PDF first, then print the PDF file.

Patrick Hunter

>-----Original Message-----
>I have a G4 Powerbook running OSX 10.2.8 and Office v.X
with the
>10.1.5 update. I cannot print any Word documents to a
postscript
>printer over a network. The same file will print just
fine to a USB
>connected EPSON printer. If I copy file contents to
textedit, than back
>to Word, it will print to the postscript printer. If I
save as a PDF it prints
>fine. If I copy the original file to another mac
running OS 9.2 and Word
>98 it prints fine. I have tried many of the same things
described below
>to fix this with no result. The text below was pulled
from two other
>users of this newsgroup, so I am not alone with this
problem. Please,
>help us!
>
>-Brian Soper
>
>PS The e-mail addresses of the other two people with
this problem are
>Benedict.Sarnaker.1@nd.edu and
jskurkis@adp.uchc.edu
>
>--------------------------------------------------------
>Hi all,
>
>I have a strange one here. When I try and print a Word
doc (Office
>10.1.5), it only prints one page. It happens to any
word document
>(new or old) and to multiple printers. I can print
multiple pages in
>PowerPoint and I.E. 5.2.3 just not Word. I have a
Mirrored G4 running
>OS 10.2.8. The only outside thing I think it could be
is that I
>transfer Word docs from my G4 at work to my Dell at home
(running XP
>Pro and Office XP). But, it doesn't happen to the
PowerPoint files.
>Here are some things I've tried.
>
>1. Deleted the Microsoft Office folder and re-installed
the app.
>(also deleted the preferences in the user's folder). Not
sure if
>Office hides any other Word settings elsewhere?
>
>2. Deleted all printers in Print Center and readded.
(also checked
>for updated drivers). Mainly I print to a HPLJ 4600.
>
>3. If I'm in a Word doc that I know doesn't print, if I
go to Print
>and save as PDF, I can print all pages of the PDF.
Also, since I have
>my preview setup to use Adobe Reader 6.0, I can print
from Preview.
>
>4. Tested printing from another user account on that
machine, same
>result.
>
>5. Repaired permissions multiple times. Also ran Disk
Warrior, there
>are no problems with the drive.
>
>Any suggestions would be greatly appreciated.
>
>Thanks,
>
>Jeff
>UCONN Health Center
>
>
>---------------------------------------------------------
>
>I too have had problems with Word (in Office VX) which
refuses to
>print with Panther on G5 1.8 using Epson Stylus Photo
960 and 820
>
>Using Mac OSX 10.2.7 I had no problems printing from
Word VX.
>
>After upgrading to Panther, I cannot print from Word in
Office VX.
>All other programs print correctly (and I can save Word
files as
>RTFs and print them from TextEdit or PDFs and print from
Acrobat, but
>not from Word.
>
>Very strangely, Excel VX prints fine!
>
>None of the following actions alterred this behaviour.
>
>Re-installing Office and trying to print in:
>
>a) the original version
>b) after using Office X 10.1.4 Update
>c) after using Office X 10.1.5 Update
>
>Printer settings and print preview all operate
correctly, However,
>on all occasions when print is requested (either from
the print button
>on the toolbar or "Print" from the File menu) the Print
Process
>bar flashed by, but nothing comes out of the printer
(and the Print
>Utility shows no jobs in the que).
>
> I tried using a second printer - excatly the same
outcome.
>
>Any comments/help would be greatly appreciated
>
>BS
>
>
> Has anyone else had this problem - and has anyone any
suggestions
>for
>a cure
>.
>
Reply With Quote
Guest
Posts: n/a
 
Word X (only) will not print
Posted: 11-17-2003, 06:45 PM
Thank you Patrick. At least now I know I am not alone. My IT people
can't figure this one out either. When they check the system, they
found my machine was only spooling a small fraction of the files I am
trying to send. I often get just the first page too, although it has the
expected content, not blank. Lately I get nothing though.

-Brian

>-----Original Message-----
>I've also got the exact same problem. It either refuses
>to print some docs or prints a single blank page. I've
>also tried all of the ideas below and the patches with no
>luck. Good luck in your efforts and if I find anything I
>will certainly post it. This is seriously frustrating to
>say the least. For now, I tell the users having problems
>to save as PDF first, then print the PDF file.
>
>Patrick Hunter
>
>
>>-----Original Message-----
>>I have a G4 Powerbook running OSX 10.2.8 and Office v.X
>with the
>>10.1.5 update. I cannot print any Word documents to a
>postscript
>>printer over a network. The same file will print just
>fine to a USB
>>connected EPSON printer. If I copy file contents to
>textedit, than back
>>to Word, it will print to the postscript printer. If I
>save as a PDF it prints
>>fine. If I copy the original file to another mac
>running OS 9.2 and Word
>>98 it prints fine. I have tried many of the same things
>described below
>>to fix this with no result. The text below was pulled
>from two other
>>users of this newsgroup, so I am not alone with this
>problem. Please,
>>help us!
>>
>>-Brian Soper
>>
>>PS The e-mail addresses of the other two people with
>this problem are
>>Benedict.Sarnaker.1@nd.edu and
>jskurkis@adp.uchc.edu
>>
>>--------------------------------------------------------
>>Hi all,
>>
>>I have a strange one here. When I try and print a Word
>doc (Office
>>10.1.5), it only prints one page. It happens to any
>word document
>>(new or old) and to multiple printers. I can print
>multiple pages in
>>PowerPoint and I.E. 5.2.3 just not Word. I have a
>Mirrored G4 running
>>OS 10.2.8. The only outside thing I think it could be
>is that I
>>transfer Word docs from my G4 at work to my Dell at home
>(running XP
>>Pro and Office XP). But, it doesn't happen to the
>PowerPoint files.
>>Here are some things I've tried.
>>
>>1. Deleted the Microsoft Office folder and re-installed
>the app.
>>(also deleted the preferences in the user's folder). Not
>sure if
>>Office hides any other Word settings elsewhere?
>>
>>2. Deleted all printers in Print Center and readded.
>(also checked
>>for updated drivers). Mainly I print to a HPLJ 4600.
>>
>>3. If I'm in a Word doc that I know doesn't print, if I
>go to Print
>>and save as PDF, I can print all pages of the PDF.
>Also, since I have
>>my preview setup to use Adobe Reader 6.0, I can print
>from Preview.
>>
>>4. Tested printing from another user account on that
>machine, same
>>result.
>>
>>5. Repaired permissions multiple times. Also ran Disk
>Warrior, there
>>are no problems with the drive.
>>
>>Any suggestions would be greatly appreciated.
>>
>>Thanks,
>>
>>Jeff
>>UCONN Health Center
>>
>>
>>---------------------------------------------------------
>>
>>I too have had problems with Word (in Office VX) which
>refuses to
>>print with Panther on G5 1.8 using Epson Stylus Photo
>960 and 820
>>
>>Using Mac OSX 10.2.7 I had no problems printing from
>Word VX.
>>
>>After upgrading to Panther, I cannot print from Word in
>Office VX.
>>All other programs print correctly (and I can save Word
>files as
>>RTFs and print them from TextEdit or PDFs and print from
>Acrobat, but
>>not from Word.
>>
>>Very strangely, Excel VX prints fine!
>>
>>None of the following actions alterred this behaviour.
>>
>>Re-installing Office and trying to print in:
>>
>>a) the original version
>>b) after using Office X 10.1.4 Update
>>c) after using Office X 10.1.5 Update
>>
>>Printer settings and print preview all operate
>correctly, However,
>>on all occasions when print is requested (either from
>the print button
>>on the toolbar or "Print" from the File menu) the Print
>Process
>>bar flashed by, but nothing comes out of the printer
>(and the Print
>>Utility shows no jobs in the que).
>>
>> I tried using a second printer - excatly the same
>outcome.
>>
>>Any comments/help would be greatly appreciated
>>
>>BS
>>
>>
>> Has anyone else had this problem - and has anyone any
>suggestions
>>for
>>a cure
>>.
>>
>.
>
Reply With Quote
Guest
Posts: n/a
 
Word X (only) will not print
Posted: 11-18-2003, 04:08 PM
One current theory is that we are experiencing some kind of postscript
error. Apparently HP printers use postscript emulation to avoid paying
royalties to Adobe. Since we seem to be able to print after copying text
to textedit, then back to word, it indicates we might be stripping out
some kind of postscript formatting imbedded in the document. I have
tried changing fonts to try to eliminate potentially corrupt fonts, with
no change. That is why I thinkll it is a formatting issue. Even if a
postscript error is the problem, I currently do not know how to fix it.
Any ideas?


-Brian



>-----Original Message-----
>Thank you Patrick. At least now I know I am not alone. My IT people
>can't figure this one out either. When they check the system, they
>found my machine was only spooling a small fraction of the files I am
>trying to send. I often get just the first page too, although it has the
>expected content, not blank. Lately I get nothing though.
>
>-Brian
>
>
>>-----Original Message-----
>>I've also got the exact same problem. It either refuses
>>to print some docs or prints a single blank page. I've
>>also tried all of the ideas below and the patches with no
>>luck. Good luck in your efforts and if I find anything I
>>will certainly post it. This is seriously frustrating to
>>say the least. For now, I tell the users having problems
>>to save as PDF first, then print the PDF file.
>>
>>Patrick Hunter
>>
>>
>>>-----Original Message-----
>>>I have a G4 Powerbook running OSX 10.2.8 and Office v.X
>>with the
>>>10.1.5 update. I cannot print any Word documents to a
>>postscript
>>>printer over a network. The same file will print just
>>fine to a USB
>>>connected EPSON printer. If I copy file contents to
>>textedit, than back
>>>to Word, it will print to the postscript printer. If I
>>save as a PDF it prints
>>>fine. If I copy the original file to another mac
>>running OS 9.2 and Word
>>>98 it prints fine. I have tried many of the same things
>>described below
>>>to fix this with no result. The text below was pulled
>>from two other
>>>users of this newsgroup, so I am not alone with this
>>problem. Please,
>>>help us!
>>>
>>>-Brian Soper
>>>
>>>PS The e-mail addresses of the other two people with
>>this problem are
>>>Benedict.Sarnaker.1@nd.edu and
>>jskurkis@adp.uchc.edu
>>>
>>>--------------------------------------------------------
>>>Hi all,
>>>
>>>I have a strange one here. When I try and print a Word
>>doc (Office
>>>10.1.5), it only prints one page. It happens to any
>>word document
>>>(new or old) and to multiple printers. I can print
>>multiple pages in
>>>PowerPoint and I.E. 5.2.3 just not Word. I have a
>>Mirrored G4 running
>>>OS 10.2.8. The only outside thing I think it could be
>>is that I
>>>transfer Word docs from my G4 at work to my Dell at home
>>(running XP
>>>Pro and Office XP). But, it doesn't happen to the
>>PowerPoint files.
>>>Here are some things I've tried.
>>>
>>>1. Deleted the Microsoft Office folder and re-installed
>>the app.
>>>(also deleted the preferences in the user's folder). Not
>>sure if
>>>Office hides any other Word settings elsewhere?
>>>
>>>2. Deleted all printers in Print Center and readded.
>>(also checked
>>>for updated drivers). Mainly I print to a HPLJ 4600.
>>>
>>>3. If I'm in a Word doc that I know doesn't print, if I
>>go to Print
>>>and save as PDF, I can print all pages of the PDF.
>>Also, since I have
>>>my preview setup to use Adobe Reader 6.0, I can print
>>from Preview.
>>>
>>>4. Tested printing from another user account on that
>>machine, same
>>>result.
>>>
>>>5. Repaired permissions multiple times. Also ran Disk
>>Warrior, there
>>>are no problems with the drive.
>>>
>>>Any suggestions would be greatly appreciated.
>>>
>>>Thanks,
>>>
>>>Jeff
>>>UCONN Health Center
>>>
>>>
>>>--------------------------------------------------------
-
>>>
>>>I too have had problems with Word (in Office VX) which
>>refuses to
>>>print with Panther on G5 1.8 using Epson Stylus Photo
>>960 and 820
>>>
>>>Using Mac OSX 10.2.7 I had no problems printing from
>>Word VX.
>>>
>>>After upgrading to Panther, I cannot print from Word in
>>Office VX.
>>>All other programs print correctly (and I can save Word
>>files as
>>>RTFs and print them from TextEdit or PDFs and print from
>>Acrobat, but
>>>not from Word.
>>>
>>>Very strangely, Excel VX prints fine!
>>>
>>>None of the following actions alterred this behaviour.
>>>
>>>Re-installing Office and trying to print in:
>>>
>>>a) the original version
>>>b) after using Office X 10.1.4 Update
>>>c) after using Office X 10.1.5 Update
>>>
>>>Printer settings and print preview all operate
>>correctly, However,
>>>on all occasions when print is requested (either from
>>the print button
>>>on the toolbar or "Print" from the File menu) the Print
>>Process
>>>bar flashed by, but nothing comes out of the printer
>>(and the Print
>>>Utility shows no jobs in the que).
>>>
>>> I tried using a second printer - excatly the same
>>outcome.
>>>
>>>Any comments/help would be greatly appreciated
>>>
>>>BS
>>>
>>>
>>> Has anyone else had this problem - and has anyone any
>>suggestions
>>>for
>>>a cure
>>>.
>>>
>>.
>>
>.
>
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