wormblaster32

Cheryl;
The patch is NOT the fix, it is the prevention.

DISCONNECT the subject computer from any network IMMEDIATELY.

If necessary to stop the reboot process:
Start/Run
Type "shutdown -a" ENTER

Install or enable a firewall IMMEDIATELY:
http://support.microsoft.com/?kbid=283673

VERY IMPORTANT to follow ALL steps, closing ports or installing the
patch is NOT enough.
Download the patch and regedit referenced in the article below.
You may need to do this at an uninfected computer and burn to CD or
save on floppies.
Each file is small enough to fit on a floppy.

Follow this to clean and protect your computer:
http://www.kellys-korner-xp.com/xp_qr.htm#rpc

After this is resolved prevent similar occurrences by installing ALL
Critical Updates from Windows Update.
Keep antivirus up to date and run at least weekly.
Install or enable a firewall.

See also:
http://support.microsoft.com/?kbid=826955
http://www.microsoft.com/security/incident/blast.asp

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/p...oups/setup.asp
http://dts-l.org/index.html


"cheryl" <cheryllynn513@yahoo.com> wrote in message
news:06be01c36aa0$8b8d7100$a001280a@phx.gbl...

> My computer(Dell)was infected with this virus. Norton
> Anti-Virus is unable to repair. I've already downloaded
> Windows critical updates including the patch tool for XP
> 32 bit. My system shut down completely and had to call
> provider to reset my internet connection. I was on hold
> with Microsoft support for 25 minutes today and no live
> person came on the phone after I was provided a case
> number by a customer service person. There is a
> recording telling how to enable the firewall, mine is
> enabled and it tells you to get an anti-virus protection
> to download the "tool" for this virus. As I stated,
> Norton is unable to repair according to my little pop-
> up. Any suggestions on how to get rid of this virus
> after I've already downloaded the supposed "patch"?
>